Best After Hours Emergency Service in Colorado Springs CO

Our water heater broke on Thursday. I called around and settled on B and L. They were not the cheapest, but having seen their commercials, thought I would give them a try. They told me they would be at my house the following day at 2:30. I called just before 3pm and was told it was a two-hour window of 2-4. At 5 pm I called again to ask the status of my 2:30 appointment. This time I was told it was a 2-5 window and they would have the technician call me. At 7pm I called again and asked if I can expect someone to come. The woman said she would have the person call me. I asked if I should expect someone to come out because no one had called me. I further stated that if someone is not coming, that is fine, just tell me so I can move on. Before ending the phone call, I asked who I could speak to, to file a complaint. She recommended calling Monday morning.

Monday morning I called and asked to speak to the manager regarding my Friday afternoon appointment. I was told that she was busy, but that she would get my message and call me. Nothing. I called Tuesday morning asking to speak to the manager explaining that I wanted to file a complaint about the Friday afternoon appointment that I took vacation time for and that no one ever called to say they would be late, not understanding why I had to call to check on the status and why no one showed up or had followed up yet. I was told that the manager would be handed my message and would definitely call me. I told the receptionist that I was told the same thing yesterday. Nothing.

My efforts to resolve this by phone were ignored. To me, this is shows a big lack in customer service. I understand that every appointment cannot be on time, but businesses will call to say they will be late. That 20-second phone call makes a world of difference. At every turn they have demonstrated to me that their customer, their service and their word is not reliable. Needless to say, I had to go to with a different company.

Cory with Speer plumbing has saved us more than once. He is timely, communicates well, and went seriously above and beyond to get the job done. He have hired Cory for numerous remodels, as well as repairs and emergency help! We are very happy with everything he has done and will continue to trust and utilize his services. His prices are fair and competitive, and he is honest. Thanks Cory! Best plumbing company I have used.

heater want not coming on. Called and within 2 hours repair was made and was fast and repairman explained it all. Was very happy with the service and was the 3rd time I used them.