Best Sewage Cleanup in Cincinnati OH

Shawn was awesome! He came out and was efficient at working on our drain. He was very informative and helpful. Very friendly and great worker! Will definitely ask for him again for any future issues!

We had scheduled an appointment for Roto-Rooter to repair a leaky hose bib and evaluate repair of a leaking utility tub. The we're on our way call came 2 hours earlier than we expected, which was a surprise on a Saturday morning, and the service tech, Russell, arrived a short time later. He was very courteous, informing me of the cost for repairing our hose bib. He then evaluated our utility tub and associated plumbing. The tub had cracks throughout the cement, and any plumbing work he would do would not completely stop the leaking. We would have to replace the tub to effectively solve the problem. He indicated that there would be a savings if we bought the parts ourselves, and also a savings on labor if we had him do the new tub and faucet installation on that same visit, so we decided to go ahead. The first job was completed quickly and efficiently, yet gave us time to run out and purchase the major parts for the second job. I'm very happy that he was able to stay and complete the second job! The condition of our ancient, cement utility tub and the almost completely rusted-through tub stand was so bad it wouldn't have lasted much longer had we decided to wait. Russell made sure that everything was installed correctly, and even took the time to tidy up some of the old connections that were in bad shape. Not only that, he left the area around my utility tub cleaner than when he got there! I am very grateful for the excellent work done by Russell, and for the consistent, dependable service that Roto-Rooter always provides. Note: the only thing stopping me from rating this experience 5 stars was the final bill. I believe their rates are fair, but the total still came as a shock when all was said and done.

Nathan was amazing ! He came out same day , gave us a quote , helped us break down pricing and financing and got to work the next day ! We appreciated how detail oriented he was , on time and kind he was. He installed a kitchen sink and faucet for us , then washer and dryer hookup with brand new water lines and plumbing. He worked extremely hard and we’re thankful for him!

First Visit:
Recently, I enlisted Roto-Rooter's services to clear clogged pipes in my kitchen and laundry room, but the outcome was unsatisfactory. Adding to my disappointment, the plumber initially claimed they couldn't access the roof to clear the four pipes, despite another company doing so successfully six years ago. He even said that would have been faster and had a better result. However, the plumber later contradicted himself, mentioning they could access the roof with a harness, but a shortage within their company prevented its use. This raised concerns about safety protocols and organizational efficiency. I reached out to the manager, who confirmed their plumbers weren't permitted on roofs but admitted they could access commercial roofs. The next day after water started seeping through the floor after running the dishwasher. I called our appliance repair man and he showed us the water was not coming from the dishwasher or from under the sink. The dishwasher wasn't the cause, and as the issue emerged after Roto-Rooter's work, I contacted Roto Rooter and they sent a repairman who denied responsibility and claimed we had bad pipes, despite PVC replacements of all our pipes a few years ago. When I requested a camera inspection, he wanted to charge me. Later, the manager, Ross Musa, called and repeated the same, but in a rude and arrogant manner. The high price of $480 to snake a pipe where the avreage charge in Fort Lauderdale, Fl is $75-$125 for minimal work, along with conflicting information from the plumber and manager regarding roof accessibility and safety gear, left a negative impression. The damages they caused, including the pipe they broke with the snake and subsequent water leakage, only added to my frustration. As a business consultant for 52 years, I strongly advise thorough research and exploring alternative options before considering Roto-Rooter for plumbing needs. I would like them to fix the pipe they broke or prove i have bad pipes and refund my $480.000.
Part 2 the reply from Roto Rooter:
From the Consumer on Wednesday, July 19, 2023 Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 20343412, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
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Visit #2
They the same tech to take a look at my problem.The technician who arrived at my house turned out to be the very same person who had caused the initial problem. It was a frustrating and unexpected coincidence. When he showed up, he casually asked if I had called Roto Rooter, to which I replied, questioning who had sent him. Seemingly uninterested, he began to head back to his truck.
Once he finally came in to inspect the issue, he confidently stated that my kitchen floor was not leaking. However, he insisted that he turn the water on to properly assess the situation. He poured 15 gallons of water down the sink he said. Still, he maintained that there was no sign of a leak, assuring me the problem was resolved.And than the water coming up through the floor .
I asked him if it was possible for a plumber's snake to crack a PVC pipe. He admitted that it was indeed possible. He insisted that the only way to determine the exact location of the leak was by running a camera through the pipe. I agreed, thinking it would finally put an end to the uncertainty surrounding the situation.
However, much to my surprise, he then informed me that running the camera would come with an additional charge. I couldn't believe it –
Sadly, this was not an isolated incident with Roto Rooter. Numerous complaints had been filed against them for breaking pipes with their plumber's snakes.
Dealing with this situation had left me feeling disappointed and disillusioned with the service industry and Roto Rooter.

We now have water leaking under the floor it will not dry up even after using a shop vac.

I would like my money back $480.00