Best Flooding Prevention in Cincinnati OH
Plumber
I have an older home (1957), which I have owned for several years now, and lived in the home for over 10 years. I have always had an issue with water being present in my basement utility sink after running a load of dishes in the dishwasher, or after the laundry has been rinsed and is draining. Yesterday I found the water backed up in the utility sink, filling both sides and was no longer draining.
At first I tried my drill-powered 25ft snake, which works well for bathroom lines and small pluming, but is less than useful on a 2 pipe. After an hour or so of plunging, snaking drains and commercial plumbing products, I decided to contact the experts at Roto-Rooter.
I contacted Roto-Rooter's branch number for my area. I placed the call around 1:45 PM EST on Monday afternoon.
The call was answered quickly, and a technician was offered for the 2-4 PM EST time slot--perfect! I headed downstairs to my basement to do some initial cleanup for the technician and to make room for them to work. I then received a text message at 1:53 PM EST from Roto-Rooter indicating my technician, Nick, was on his way. I was blown away at how quick a technician was dispatched.
Nick showed up very quickly in a Roto-Rooter branded van. He appeared clean, well groomed and professional with his introduction. Nick asked me some basic questions, and then asked if he could enter the home to review the issue. Equipped with shoe covers (thank you!!!), Nick followed me through the front door, and down to the basement.
Nick answered all my initial questions on drainage, and just some curious things I had in mind, then informed me of the work, and the estimate. I accepted the estimate, and Nick asked if he could take his equipment (auger) through my garage (instead of through my living space, thanks again!). I offered assistance, but Nick managed his equipment through my living spaces with caution---he was no concern of mine.
Nick was in an out in just a little over an hour, and my drains were taking all the pressure I could afford them with ease. He made little to no mess, and was professional and confident throughout.
The Roto-Rooter six month guarantee that comes with the job has given me such peace of mind. I know that if I have an issue, Roto-Rooter will show up in a timely fashion, and absolutely resolve my issue in a professional and courteous manner. Nick, if you are reading this: Thank you for your time and a job well done! I would recommend Roto-Rooter!!!
At first I tried my drill-powered 25ft snake, which works well for bathroom lines and small pluming, but is less than useful on a 2 pipe. After an hour or so of plunging, snaking drains and commercial plumbing products, I decided to contact the experts at Roto-Rooter.
I contacted Roto-Rooter's branch number for my area. I placed the call around 1:45 PM EST on Monday afternoon.
The call was answered quickly, and a technician was offered for the 2-4 PM EST time slot--perfect! I headed downstairs to my basement to do some initial cleanup for the technician and to make room for them to work. I then received a text message at 1:53 PM EST from Roto-Rooter indicating my technician, Nick, was on his way. I was blown away at how quick a technician was dispatched.
Nick showed up very quickly in a Roto-Rooter branded van. He appeared clean, well groomed and professional with his introduction. Nick asked me some basic questions, and then asked if he could enter the home to review the issue. Equipped with shoe covers (thank you!!!), Nick followed me through the front door, and down to the basement.
Nick answered all my initial questions on drainage, and just some curious things I had in mind, then informed me of the work, and the estimate. I accepted the estimate, and Nick asked if he could take his equipment (auger) through my garage (instead of through my living space, thanks again!). I offered assistance, but Nick managed his equipment through my living spaces with caution---he was no concern of mine.
Nick was in an out in just a little over an hour, and my drains were taking all the pressure I could afford them with ease. He made little to no mess, and was professional and confident throughout.
The Roto-Rooter six month guarantee that comes with the job has given me such peace of mind. I know that if I have an issue, Roto-Rooter will show up in a timely fashion, and absolutely resolve my issue in a professional and courteous manner. Nick, if you are reading this: Thank you for your time and a job well done! I would recommend Roto-Rooter!!!
1095 Nimitzview Dr #404, Cincinnati, OH 45230
Plumber
I had an appointment scheduled between 10-2 and the plumber didn't show til 6pm. When they got here they explained what needed to be done but the prices were outrageous. Although the prices were high, Mike #3492 did a thorough job at clearing the main sewer line. He also gave some helpful tips on keeping the lines clean, as I am a first time home buyer.
2125 Montana Ave, Cincinnati, OH 45211
Plumber
Nathan was very nice, thorough and transparent about the work required. In addition he happen to have discovered we believe one of my mothers rings. We think my Dad may have dropped it in the process of putting it away somewhere safe and secure. We were very appreciative!
He did a great job!
He did a great job!
50 E Rivercenter Blvd #466, Covington, KY 41011
Plumber
First Visit:
Recently, I enlisted Roto-Rooter's services to clear clogged pipes in my kitchen and laundry room, but the outcome was unsatisfactory. Adding to my disappointment, the plumber initially claimed they couldn't access the roof to clear the four pipes, despite another company doing so successfully six years ago. He even said that would have been faster and had a better result. However, the plumber later contradicted himself, mentioning they could access the roof with a harness, but a shortage within their company prevented its use. This raised concerns about safety protocols and organizational efficiency. I reached out to the manager, who confirmed their plumbers weren't permitted on roofs but admitted they could access commercial roofs. The next day after water started seeping through the floor after running the dishwasher. I called our appliance repair man and he showed us the water was not coming from the dishwasher or from under the sink. The dishwasher wasn't the cause, and as the issue emerged after Roto-Rooter's work, I contacted Roto Rooter and they sent a repairman who denied responsibility and claimed we had bad pipes, despite PVC replacements of all our pipes a few years ago. When I requested a camera inspection, he wanted to charge me. Later, the manager, Ross Musa, called and repeated the same, but in a rude and arrogant manner. The high price of $480 to snake a pipe where the avreage charge in Fort Lauderdale, Fl is $75-$125 for minimal work, along with conflicting information from the plumber and manager regarding roof accessibility and safety gear, left a negative impression. The damages they caused, including the pipe they broke with the snake and subsequent water leakage, only added to my frustration. As a business consultant for 52 years, I strongly advise thorough research and exploring alternative options before considering Roto-Rooter for plumbing needs. I would like them to fix the pipe they broke or prove i have bad pipes and refund my $480.000.
Part 2 the reply from Roto Rooter:
From the Consumer on Wednesday, July 19, 2023 Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20343412, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
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Visit #2
They the same tech to take a look at my problem.The technician who arrived at my house turned out to be the very same person who had caused the initial problem. It was a frustrating and unexpected coincidence. When he showed up, he casually asked if I had called Roto Rooter, to which I replied, questioning who had sent him. Seemingly uninterested, he began to head back to his truck.
Once he finally came in to inspect the issue, he confidently stated that my kitchen floor was not leaking. However, he insisted that he turn the water on to properly assess the situation. He poured 15 gallons of water down the sink he said. Still, he maintained that there was no sign of a leak, assuring me the problem was resolved.And than the water coming up through the floor .
I asked him if it was possible for a plumber's snake to crack a PVC pipe. He admitted that it was indeed possible. He insisted that the only way to determine the exact location of the leak was by running a camera through the pipe. I agreed, thinking it would finally put an end to the uncertainty surrounding the situation.
However, much to my surprise, he then informed me that running the camera would come with an additional charge. I couldn't believe it –
Sadly, this was not an isolated incident with Roto Rooter. Numerous complaints had been filed against them for breaking pipes with their plumber's snakes.
Dealing with this situation had left me feeling disappointed and disillusioned with the service industry and Roto Rooter.
We now have water leaking under the floor it will not dry up even after using a shop vac.
I would like my money back $480.00
Recently, I enlisted Roto-Rooter's services to clear clogged pipes in my kitchen and laundry room, but the outcome was unsatisfactory. Adding to my disappointment, the plumber initially claimed they couldn't access the roof to clear the four pipes, despite another company doing so successfully six years ago. He even said that would have been faster and had a better result. However, the plumber later contradicted himself, mentioning they could access the roof with a harness, but a shortage within their company prevented its use. This raised concerns about safety protocols and organizational efficiency. I reached out to the manager, who confirmed their plumbers weren't permitted on roofs but admitted they could access commercial roofs. The next day after water started seeping through the floor after running the dishwasher. I called our appliance repair man and he showed us the water was not coming from the dishwasher or from under the sink. The dishwasher wasn't the cause, and as the issue emerged after Roto-Rooter's work, I contacted Roto Rooter and they sent a repairman who denied responsibility and claimed we had bad pipes, despite PVC replacements of all our pipes a few years ago. When I requested a camera inspection, he wanted to charge me. Later, the manager, Ross Musa, called and repeated the same, but in a rude and arrogant manner. The high price of $480 to snake a pipe where the avreage charge in Fort Lauderdale, Fl is $75-$125 for minimal work, along with conflicting information from the plumber and manager regarding roof accessibility and safety gear, left a negative impression. The damages they caused, including the pipe they broke with the snake and subsequent water leakage, only added to my frustration. As a business consultant for 52 years, I strongly advise thorough research and exploring alternative options before considering Roto-Rooter for plumbing needs. I would like them to fix the pipe they broke or prove i have bad pipes and refund my $480.000.
Part 2 the reply from Roto Rooter:
From the Consumer on Wednesday, July 19, 2023 Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20343412, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
---------------------------------------------------------------------------------------------------
Visit #2
They the same tech to take a look at my problem.The technician who arrived at my house turned out to be the very same person who had caused the initial problem. It was a frustrating and unexpected coincidence. When he showed up, he casually asked if I had called Roto Rooter, to which I replied, questioning who had sent him. Seemingly uninterested, he began to head back to his truck.
Once he finally came in to inspect the issue, he confidently stated that my kitchen floor was not leaking. However, he insisted that he turn the water on to properly assess the situation. He poured 15 gallons of water down the sink he said. Still, he maintained that there was no sign of a leak, assuring me the problem was resolved.And than the water coming up through the floor .
I asked him if it was possible for a plumber's snake to crack a PVC pipe. He admitted that it was indeed possible. He insisted that the only way to determine the exact location of the leak was by running a camera through the pipe. I agreed, thinking it would finally put an end to the uncertainty surrounding the situation.
However, much to my surprise, he then informed me that running the camera would come with an additional charge. I couldn't believe it –
Sadly, this was not an isolated incident with Roto Rooter. Numerous complaints had been filed against them for breaking pipes with their plumber's snakes.
Dealing with this situation had left me feeling disappointed and disillusioned with the service industry and Roto Rooter.
We now have water leaking under the floor it will not dry up even after using a shop vac.
I would like my money back $480.00
255 E 5th St #2500, Cincinnati, OH 45202