Best Light Commercial Hvac in Chesapeake VA
Plumber
Was sold over the phone about how good the customer service was supposed to be. I pre-scheduled service for air conditioners. and took time off from work to accommodate the appointment at 1130 AM. I received a call about 1 PM to saying the technician wouldn't be there until 3 PM. At 400 PM I called asking where the technician was. At this point he supposed to show up somewhere around 430-445 PM
I understand that this is not the fault of the scheduler or the technician. It is the company that is overbooking their workforce because they're greedy. Air conditioners break in the summer and furnaces/heat pumps break in the winter. The work load shouldn't be a surprise to these people but they always blame it on they've been so busy because of the weather. Catch a clue people - hire enough staff to handle the workload.
At this point I've now wasted 4 1/2 hours off from work for nothing. Unless this technician is amazing I'll never use this company again.
smithandkeene.com
I understand that this is not the fault of the scheduler or the technician. It is the company that is overbooking their workforce because they're greedy. Air conditioners break in the summer and furnaces/heat pumps break in the winter. The work load shouldn't be a surprise to these people but they always blame it on they've been so busy because of the weather. Catch a clue people - hire enough staff to handle the workload.
At this point I've now wasted 4 1/2 hours off from work for nothing. Unless this technician is amazing I'll never use this company again.
Chesapeake, VA
Plumber