Best Diagnose And Fix in Chesapeake VA

NOT HAPPY !!!!! At the end of 2019 I purchase a NEW heatpump and also NEW A/C unit. Not rebuild but NEW...I was told SYSTEM should last close to 10 years forward to today March 24 2023 AIR COMPRESSOR IS ALREADY DOWN OVER 2000.00 TO REPAIR THE UNIT..regular maintenance was done..no excuses 🙄 less than four years.

HORRIBLE SERVICE! When Mr. Bertolino arrived at my house, I invited him and his associate in and explained where the clogged sink was. I noticed that his and his assistant's boots were filthy (mud/dried feces) and I asked him kindly if he wouldn't mind taking them off before he walked through the house. They both looked at each other, sort of rolling their eyes, the assistant took his boots off but Mr. Bertolino said No; I'm not taking my boots off. I then said I am not trying to be rude by asking this, but I have small children that play on the floor, and I know what kind of stuff y'all have to step in, I would really appreciate it if you could take off your boots. Mr. Bertolino said I didn't step in anything today. Well, from the looks of his boots, he clearly stepped in muck yesterday, and everyday before for years! Then he rudely said I can't. I can't take off my boots. It's too hard. I'm not going to take them off. (They were lace-up work boots.)..... I got pissed and called my husband over from around the corner to deal with him.. just my husband's presence made him change his arrogant attitude, and they put a tarp down.

No client should have to be disrespected in that way. Nobody should have to feel demeaned by asking a common sense request. Dude, there is crap on your shoes!! As a plumber, putting on booties, or taking off your boots, or automatically (not reluctantly) putting a tarp down to protect the health of the people who live there - not to mention protecting the carpets/flooring - should be a normal, everyday part of your job.

I think what bothered me the most was when Mr. Bertolino said I can't take my boots off, it's too hard. Really? Too hard? I am a Navy spouse, my husband is active duty 20 years and wears combat boots everyday! The owners of this house we are renting are Active Duty Military. How disrespectful! I WOULD NEVER RECOMMEND THIS PLUMBING COMPANY!