Best Check Ups in Chesapeake VA

We had a major leak from our second floor shower, ended up cutting the ceiling to see what was the root cause of the issue, realized it wasn’t going to be an easy fix, called around for estimates. We saw Mr. Rooter had a great deal on Yelp for a first time savings. Once they gave us a quote in person, we saw it was pretty high compared to everyone in the area, but we really needed it to be done. They were willing to fix it on the spot. Regardless of the price, we had plumber Zane who was very kind and professional. He walked us through the whole process and made it very stress free. The customer service was above our expectation and that for itself was worth the price. Highly recommended strictly because of customer service and being on the spot and ready to fix. If you call, we recommend you ask for Zane!

I have called every day since Thursday, July 9th, 2020, for Emergency HVAC Service (their website states 24/7 Emergency Service Available) for an HVAC system that is under warranty by Smith & Keene and they told me the first available service call is Monday, July 13th. They said that they make houses with no AC their priority. Found out further that they will only respond to houses with no AC in Emergency status, regardless if their technicians are busy or not. I am also of the belief that if I was a paying customer (one they could actually get the emergency service labor rate) and not dealing with a system under warranty, that I would have had someone out to the house already. This is completely unsatisfactory. Their staff has been completely unprofessional and this is not representative of a company that has been around for 73 years. DO NOT RECOMMEND.

*** UPDATE (7/14/20) *** System has yet to be fixed. Technician came out on Monday (7/13/20) and agreed that the system had two leaks in it (one at the valve at the unit and one on the coil block on the air handler). They then had to order the parts as they neither keep any parts on hand nor were willing to remove the parts from any of the other systems that they had on hand. I spoke to them today and they initially said that the earliest that they could get out to my house would be Friday. Are you Shi**ing me? After a not so pleasant conversation, they said they could get out to the house on Wednesday morning, 07/15/20. I asked them why they couldn't have there emergency technicians come out tonight and they said that they could not do that. This has been the worst experience of my life as far as dealing with customer service. If there were a grade less than an F, they would receive it. I CANNOT REITERATE THIS MORE, DO NOT USE SMITH & KEENE FOR ANYTHING. YOU WILL ONLY BE DISAPPOINTED IN THE END.