Best Air Conditioning Problems in Chesapeake VA

They came and unwrapped things that did not need to be unwrapped on our AC unit they charged us money to just look at the unit and did nothing Upon asking for a receipt. They said they would get back to us in a day. Customer service was OK but not that great. I gave all the details when they asked about the unit and I let them know that it was an old unit and they was unprepared to service and take care of the unit. So basically I paid $109 for someone just to look at the unit for five minutes and tell me that they can’t work on it. Would I recommend this company never just buy some fans and ice and save you $100

One of their drivers tried to run me off the road. I moved into the fast lane on the highway and he sped up to try and cut me off. If their service is similar to how their techs drive, I'd rather use literally anyone else. Tried calling the office. Apparently, they didn't care either.

On their website they listed free estimates for tankless water heater install. I called and scheduled for them to come out for an estimate and they charged me the $78 service fee (I've never heard of a company charging for an estimate on a major project like that). And then argued with me over it despite what their website says. The person I spoke to on the phone said they'd discuss the situation with their supervisor and call back. I never heard back from them and then a month later I receive a notice from a collection agency. It seems really petty that they couldn't call back and work this out with me and goes to show that they care more about the bottom dollar than customer service. Of course I used another company to get my hot water heater upgraded. A-1 American missed out on a several thousand dollar project because they didn't want to honor the free estimate listed on their website and milk me for a service fee instead.