Best Emergency Response in Charlotte NC

I contacted Queen City Plumbing to have the exterior Rinnai Tankless Water Heater flushed. Paul Glover performed a thorough flushing of the unit, including running the pump for 45 minutes so the descaling solution could remove the buildup. He went above and beyond by also doing the following:1) Cleaning the inside of the exterior tankless unit2) Moving the system module from the crawlspace to the interior of the house. It is my understanding with this being away from the crawlspace draft and moisture that it will be beneficial in the life span of the module.3) He notice the installation of the by-pass had been done incorrectly and was impacting the flow of hot water. It had been taking several minutes for the hot water to be felt, thus wasting a lot of water. With his correcting the by-pass, the hot water is now flowing quickly throughout the house.I appreciate Paul's knowledge, work ethic and explanation to me of what he was doing.Thank you Paul! I give you 10+ stars!!!

Jim and Mike were professional, personable, thorough, and did a great job. Had one small drip that we didn't find until after the install was complete. Jim responded the next day and made it right in no time flat. The new system works perfectly, and I am one extremely happy and impressed customer.