Best Root Removal in Boston MA

i've used this company several times over the years for clogs - the main line to the house, the washer, the tenant's (who dumped grease & bolts down the drain) sink. they have always been reasonably priced and did a great job on the clogs. i was in the process of recommending them to a friend so i decided to write a review.

We've used Drain Flow for YEARS and there is no comparison. Tony is honest, super responsive and unfailingly professional. Plus, he just knows plumbing!

work ethic and consideration for the consumer as described. Justina made a great team member. They helped me remedy a bathtub problem that another contractor had been unable to fix. Our contractors rectified it quickly after Justina provided us a fair quotation. They responded to all of my questions and were generally quite helpful. swift to act and exact in their execution. I will never longer contact the plumbers suggested by my home warranty anytime I have a plumbing issue; instead, I will use The Boston Plumber. The project was a nightmare before Justina and his crew intervened and made everything right.

This was the first time I ever used Roto-Rooter. It was a Tuesday evening when I called and within 20 minutes Bob Tech 1137 and Garett showed up around 8pm. They were there for a few hours. They were phenomenal! I had no idea what to expect having never used this company before. And it can be a bit unnerving to have strangers show up at your house that you don’t know especially in the evening. Well, Bob and Garett far exceeded whatever my expectations were. Made me so comfortable from the get go. I have cognitive challenges but Bob explained everything to me from start to finish on what they had to do and what would happen in a way I understood. I had a major clog that when I flushed the toilet upstairs my downstairs toilet overflowed. I had just moved into this home in October so I was very concerned. When Bob and Garett finished, Bob told me that my son's bathtub was full with sewer but he cleaned it up! It never occurred to me to look in the bathtub. He went over and above what is expected. That is amazing customer service, a rarity to find these days. The pricing was very reasonable and I asked if I needed to be on a service contract (most companies would jump at that question) and Bob said nope. Gave me instructions on how treating my pipes going forward. As late as it was when they finished, (around 10:30pm) you would never know they were on the job all day. They made me feel reassured and like I was their only customer even though they told me they had emergencies throughout the day. I loved the idea of the technology of having a camera look through my pipes to make sure all is okay. Having just moved into this home we worried some pipes might be cracked or leaking and it turns out we were all clear. That technology provides such a level of comfort to the customers. The camera person called within minutes of Bob and Garett leaving and was at my house two days later. Thanks again Bob and Garett for making what could have been a nightmare seem like it was a nothing. You guys rock!!

Easily 5 stars - Professional from start to finish.

When I called to ask about having them come out for our emergency plumbing issue, I was not only greeted by someone who clearly knew what they were doing but was also met with unexpected, but very welcomed, empathy regarding the extremely stressful situation we were in. David even attempted to shift pre-existing non-emergency appointments around to get to us faster. AND he kept me in the loop every step of the way which is definitely appreciated when you have an emergency.

In the end they arrived well over an hour earlier than they thought they would. Both of the people who showed up were very pleasant and extremely professional. We had the expectation when they arrived that this was going to be a much larger repair (based on a third party assessment) but the technicians from Rhino Rooter were determined to fully try the least expensive option before starting down that road and were successful - which obviously saved us a great deal of money. They also left all areas they worked in very clean at the end of the job.

We were VERY happy with their work and with their professionalism. We would definitely use them again and definitely plan to do so.

I highly recommend them.