Best AC Replacement in Boston MA

Rich is wonderful. We hired him to put in a boiler. He was very proactive, communicative and invested in getting the job done well. I highly recommend BostonWaterHeaters.

The two folks that I spoke to at Velocity were very kind and extremely responsive. Dimitri who did the intake was kind and helped me set expectations. Cesar, who actually performed the work is kind and professional. He called me in advance wanting more information on the job so he could ensure that he had the tools/ parts to perform the job quickly. While on site he remained very professional and helped me understand exactly what was being done, he even noticed how slow the sink drain was going so he took a peek to see if needed work while we were waiting for the building's water to be turned back on. I'd definitely recommend Velocity from this one experience; will definitely be calling them again if I ever need more plumbing work done.

Rich was an absolute pleasure to work with from start to finish in our process of replacing an old hot water heater. Rich was responsive to our initial phone call, provided a great itemized quote and was transparent about the entire process, including permitting (which many other plumbers we called were not), installation times, and old hot water heater removal.

As soon as we finalized the quote Rich got started that same evening in the permitting process and was able to install the water heater the next day early on a Friday morning. During the installation Rich clearly pointed out the process that he would take to remove the old water heater and how he'd install the new one. He even corrected an issue with water heater placement that will now allow our other neighbors in our condo unit to more easily service their units in the future. Within a few hours our new hot water heater was humming right along and we had improved hot water temperatures right away.

I will be using Rich for any future hot water heater or boiler needs in the future and highly recommend him to anyone looking for these services!

My water heater gave out at midnight last night. I was at a loss of who to contact for help. Rich Mathews was the first site to come up in my google search and I am so glad it did. He had great reviews and was local. I called right away and his wife was so nice and very helpful, Rich called back in 5 minutes, we had a Face Time chat so he could see the area. He gave me a very reasonable price over the phone and within 30 minutes he and his wife were in my driveway with a new water heater. What a great guy and great company and great couple. His work is impeccable, they cleaned up after themselves and even gave me a couple of recommendations for some good restaurants. All in all a lovely couple and ultimate professionals that take pride in their work. I will recommend Rich Mathews and Sons to all of my family and friends. Thank you so so much, you made a difficult problem for me seem very easy to solve. Much appreciated! Mary