Best AC Installation in Boston MA

I called Rich Matthews at the beginning of December to talk about replacing my ancient (1982) furnace and a water heater that was starting to hurt. Add in that I was trying to do it through Mass Save with a heat loan. Rich came out to my house on a Saturday to look at the job and give us the quote we would need to get the heat loan. He had the quote to me that same day via email and he dropped off a paper copy the next business day. He's forthright and honest and he started teeing up the special pieces we would need while we were waiting for the bank to approve the loan. He was very responsive the whole time and was good about giving me a call for updates.

Because of the jury-rigged nature of the old furnace, he told us it would take two days, possibly three, to get the old one out and the new furnace and water heater in. He replaced the water heater on day one so we wouldn't be without. Then he worked late on a Friday to get everything done right before the temperatures dropped down below 20. The new ductwork, venting, and drain for the condensate are all really well done. You can see the quality of his work. It is well below freezing outside, and this is the warmest my house has been since I bought it. He even came back after the install was complete to change an exterior fitting for the air intake because he wasn't happy with the part he had on hand when he did the job originally.

10/10 I would go back to Rich for any work I needed done.

Tom is one of most the skilled and effective contractors I have ever worked with. (I am an architect and licensed builder with twenty plus years of experience.) I have worked with Tom for the past two years and his company has expertly completed several very complicated jobs. The work included providing water lines, drainage lines and gas lines to locations that did not have these lines. Each required identifying complicated routes running through finished, occupied, space. His company has responded to service calls for bathrooms, heating systems and sprinkler systems. His service calls are timely and he is very good at trouble shooting and solving problems. Tom is a very direct communicator and easy to work with. He is very knowledgeable and will say he has to research something if he is not 100% sure of the answer. Velocity Plumbing and Heating is one of a few few contractors that I can say with certainty will always aim to provide the best possible job, at competitive rates.

Rich was professional, knowledgeable, and genuinely friendly. He did a great job for a reasonable price in a timely manner. I could tell that he really cares about his work and his customers. I highly recommend him.

We found Rich when we were looking to replace our ancient oil heating with a natural gas system.

He was responsive when providing quotes, competitively priced and was happy to answer any questions we had related to the process. He is fully certified as a master plumber and his workmanship showed on the job. He helped us with processing the HEAT loan from MassSave and provided quick service even considering the impacts of COVID-19. He was professional on-site and was always sure to maintain distancing and wore a mask.

He was friendly and gave us updates on the work he was doing and why he was doing it. Our house is fairly old and had amateur work done by the previous owner and he took it upon himself to clean up several fittings and went above and beyond what was asked of him at no charge.

Overall, an excellent experience and we'd happily use his services again. Highly recommended.