Best Washing Machine in Washington DC

Had a new hot water heater installed by Roto-Rooter 12.28.2013. Noticed water leak from bottom of tank on 11.15.2015. Turned off water and gas to the tank. Called Rotor-Rooter assuming tank covered by 6 year warranty, they sent out a tech on 11.16.2015. Tech states leak actually from the pipe above the tank and we only had a 1 year warranty with the tank. He replaced the pipe $61.78. Then turned water on, released pressure from valve on side of tank, and now that valve is leaking, again not covered. He stated the original tank should have had a Water expulsion tank also installed and that was the reason for the problems I was now having, along with my water pressure into my house being too high. Don't understand how all of a sudden the pressure coming into my house is now too high after no issues in 6 years. But, ok, he adjusted the pressure. I stopped everything, as I have other coverage for the tank under a separate home warranty with a different business I had obtained after the initial replacement of my hot water tank. Final bill: $502! He discounted some as labor was $490--he was here for 3 hours!!! Other service tech confirmed Rotor-Rotor tech broke the valve stem when he pulled to release the pressure. Should not have been our problem to fix at our cost! Other service provider not too sure the tank is NOT leaking at bottom as was my original complaint, we have to wait and see...Still don't understand how an initial service with replacement of tank that should have had a water expulsion tank installed as per regulation according to the Rotor-Rotor tech, which is according to him, the cause of my current problems are not the responsibility of Rotor-Rotor, but ok, so I call to try to figure this out. Upon calling was handed off to a manager, Andrew, who listened, said One moment and was passed to a third person! Ok, repeat the issue, he argues, the water expulsion tank not regulation requirement, but he will check and call me back. He called back to say he doesn't know when that regulation went into effect and will have to call me tomorrow. WHAT!?! You don't know regulations?? AND, NO they do not warrantee ANY service!! I would never recommend Rotor-Rooter, nor have them back into my home. How do you say you will install a product, have on back of your invoice warranty is equal to the manufacturer's warranty, not abide by that and have a tech break things that create other issues that keep raising the cost. Total Water tank cost $2000 Without ANY warranty! Great--hope you have a nice Christmas Rotor-Rotor. I bet you wouldn't put your family through this!

I called JVL plumbing in an emergency type situation. I found Mr.James to be 1st calming and reassuring. He was most expeditious in his response. I called him and he was at my home within 20 minutes. He was excellent at triaging the situation and fixed the problem as appropriate. Also, he came back as promised to finish the job. I highly recommend JVL for all of your plumbing needs!!!!

When I called Tim about my mainline leak he was upfront about what needed to be done and the reasons as to why. He wasn't shy about giving me alternate options that might be cheaper. This wasn't the first time dealing with his company, but even from my previous experience I noticed the level of honesty and customer service was exceptional.

After I decided to replace the entire line, he showed up with his crew on time and was there through most of the replacement process. His crew was also very friendly and were more than happy to explain the process.

Highly recommended!