Best Renovation Projects in Virginia Beach VA

Terry was a delight! Professional and personable, and he did an awesome job. I really appreciated that Z Line handyman services texted his picture before he came out. It made me feel safe letting him in my home.

I called for AC service and expected it to take a while with the recent heat we have had. I received a callback within an hour. They had someone on site within 4-5 hours. My AC was back up and at a very fair price. I had them back a few days later to install several electrical outlets. I would highly recommend Colonial home services.

The service was fine in terms of the work they did with the dishwasher. They literally HUNG UP on my fiance when he called inquiring about why we spent $100 to snake our pipes for the washing machine when the tech told him PRIOR that the problem is that the pipes were too small and that's why it was leaking. The only reason they looked under the house was to see how much we would pay them IF we decided to redo our lines. If you knew what the problem was, why are you charging for a service that wasn't necessary to perform? That's called taking advantage of your customers who don't know much about plumbing.

My advice: Don't yell at your customers. I could hear this person yelling at my fiance on the phone and I wasn't even standing by him. When my fiance would try to talk, I could literally hear this person constantly talking. You might do quality work, but your customer service and this experience was terrible. If someone pays you for a service and they want to know what why something was done that way, getting defensive doesn't exactly look the best..regardless of whether they are upset. We didnt even get to share the fact that upon inspecting our washing machine, there were dents in the door that werent there before..because we were hung up on. I guess thats what you get for trusting you'd be in good hands from a number one rated company in Portsmouth. This was our first and last experience.