Best Boilers in Virginia Beach VA

BLUF: They sound reputable according to other reviews, but if I could do it all over again I would have scheduled the leak test and repair (if possible) right off the bat (because apparently neither can be done when that they initially come out to check your unit), and tried to save myself almost $200.Full story: Our ac was not cooling the house (again), and we knew it was a freon leak because it happened 1 year ago and 3 years ago. What we really wanted to know was why this kept happening since just last year a different company had repaired a leak and refilled our freon, so we left that other company and tried our luck with Guy Smith based on their glowing reviews. I made sure they knew the full history of our ac and our concerns that some other underlying issue was occurring. We made an appointment for someone to come out, and because of the recent heat wave, we'd have to wait a few days. The technician came out, inspected the unit, and let me know that it was leaking freon and that I would need to schedule a leak test. He stated that he could not conduct one at that time (it was after 5 pm on a Friday) because it had to be scheduled through the office and they were closed already. Since there is an infant in the house and we couldn't get it cooled below 80 degrees he said that he could refill it with freon. The service charge for him to come out and tell me what I already knew and refill the freon was $189 (sidebar: on my receipt he marked that I declined a leak test, but I didn't; I was told I couldn't get it done until I called the office the next morning and scheduled one.). I called the office the next morning (Saturday) to schedule the leak test (again, due to the heat wave was going to be in a few days), which is a separate $249 charge, and then after the leak test you have to call back again to schedule the actual leak repair (had to wait a few more days) which for us was the weld on the copper 90 degree elbow connector on the suction line) costing an additional $935 ($1373 total in the end). The freon they refilled for $189 leaked out basically 2 days after it was refilled. I found out later that the leak repair would required all the freon to be taken out anyways, so I think that means it would have been a waste of $189 anyways even if it hadn't leaked out.I did ask/plead the receptionist for some sort of discount (like a military discount, or maybe on the original service call/freon refill since it seemed to me that the technician was recommending a pretty pointless repair that I agreed to only because we waited two days for them to come see our house and tell me what I already know and stop there), but when she spoke with the owner he said because I declined a leak test they couldn't do anything. I tried to clarify that I did not decline the leak test, but I never heard back from them and my charge was the fully quoted $935. Like I said in the beginning of my review, if I knew then what I know now, I would have specifically scheduled for a leak test in the beginning (because that first appointment/visit was literally a waste of $189) and asked them if they could also schedule time for the repair when they come out and do the leak test (so that we wouldn't have to wait 2-3 days to get the actual repair done). Hope this review helps someone else save a few bucks and time.

First of all they handled situation that could have gone south and turned it into a positive. Respectful and professional my hat off to the ladies in the office. Looking forward to working with them for a long time. Generator installed great work. 👍
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Overall professional, amazing personality and gets it done right the first time after dealing with 3 years of inexperienced plumbers

I am a Hampton Roads resident. I do not appreciate their bible quote on their vehicles. wives, submit to your husbands, as you do the lord. They could of easily chosen another quote that does not oppress woman.