Best Attic Insulation in Tulsa OK

I called Jack Nelson in end of the summer of 2018. A/C wasn't cooling. It was low. I paid $150 for a 10 min leak detector testing. The only place he could find was around the service values. He put new caps on. June of 2019 A/C wasn't cooling. Called them back out. It was low again. They replaced the service value and re-charged. May of 2020. It wasn't cooling again. A different guy this time. I told him the story. He said it was anything but low on charge. Said it was probably the TXV. It was under warranty still. It would cost $1000 to replace it for the labor. I called some other places to get a second opinion and find out what they would replace a TXV for. One place with good review said they could do it for $550 and that's with buying the value. I told them to come out and check it. After checking the charge they put in 2.5 pounds of refrigerant. It started cooling. They said they would come out in the fall and do a test on each area (condensing unit, lines, evaporator) and fill with nitrogen and see which one looses pressure. Jack Nelson either can't read gauges or tell the truth. They are twice as high. Save some money and use someone else!

I have been a customer of Airco for several years and have always received excellent customer service and courteous responses until the installation of a new Lennox HeatPump System in January of 2021, inclusive of a Honeywell WiFi 2-heat 2-cool thermostat. Approximately a week later, I heard an unusual sound and they sent out a technician who installed a Condensate Drain Line? that should have been installed initially along with the new HeatPump. Airco pressed me for several months following, via calls and emails, to purchase their membership plan. I finally called and told them the system was new & I would call when ready. I did call in March of 2023 & was given an appointment for Spring Maintenance which was completed on April 28, 2023 (Invoice 6767131/please note that I had previously told the customer service agent that the last tech brought the wrong size filter & had to cut it down - could she please ensure that the tech brought the right size filter?) On May 13th, the Thermostat went dark & the HeatPump system, on cool, failed to turn on. The technician came out on May 14 and told me that he needed to replace the thermostat and that the warranty was for only one year, and had expired in 2022. I asked him then why the Honeywell brochure listed a limited five year warranty. I was charged $376.25. I called the following Tuesday to question the charge & spoke with manager Dave who informed me that the thermostat was under warranty and dropped the charge to $195.00 for labor. I did tell him that I felt as if they had sold me a defective thermostat in 2021 as it only lasted for 2 yrs & 4 months, and I believed they should drop the entire charge and if they didn't I would pay the $195.00, complete my membership contract in the fall and find a new service provider. Dave then told me I apologize for the way you feel. On 05/17/2023 I called Lance Barber, the gentleman who sold me the system & had given me his business card. We agreed in summary that my request was to drop the $195.00 charge as I believed they had sold me a defective thermostat. The following week Lance got back with me via telephone and in the presence of Ashley, (a general manager) who took over the phone call and, in attempt to 'keep a good customer' agreed that she would reimburse my credit card half the amount or $97.50, which she did. My question to Dave, Lance & Ashley is: If I hand not called to protest the $376.25 charge, to ask about the 5-year warranty on the thermostat, would they have noted the $181.25 overcharge and reimbursed my credit card without my even having to ask?I posted this negative review approximately 4 weeks ago & received an almost immediate response from the owner saying that they would love to discuss this further to see what we can do to change this experience for you and that a customer care team member will be in touch shortly to discuss this further. Now, four weeks later I have heard nothing further from Airco. What did I expect?