Tom Rowe

5 years ago

Service Expert Andrew was at my house shortly we placed the call. He quickly took care of business. Great guy. These are my go to guys for my interior climate control needs.

Rod Gwartney

a year ago

raul Pineda villa

a year ago

Soy muy profesionales, explican todo las preguntas que tengas y trabajan bien

Tracy Smith

2 years ago

Jeremy was especially knowledgeable and personable.

Kay Hoskison

a year ago

Matt was on time, did a fantastic job. Will use in the future.

MARY BROWN

7 years ago

My service call today by Kent Rowley was professional . He explained in detail everything he had done.

Scott Eckes

6 years ago

Patrick with Bicycles of Tulsa said your service and pricing, especially considering the time of night you were called was outstanding.

Taylor Shaw

a year ago

Jack Nelson is a great company. We called to have our main water line checked for a small leak. Lee took care of it in minutes and he is very professional, knowledgeable and friendly. We will be using Jack Nelson in the future for everything!

Ore Yoder

7 years ago

Had a new HVAC system quoted and installed from these guys. Awesome experience, Austin was a pleasure to work with. Very personal and they went the extra mile to insure I was getting a good deal. Clayton, Ethan and Kent were great service men. Had some unexpected issues that came up and some reworking had to be done, the guys were awesome and I wasn't charged for some extra work that had to be done. All in all great company, treated like a friend from Austin, and the install was a job well done. Highly recommend these guys, I will definitely be using them again soon.

Thank you guys

Phillip Thomas

6 years ago

We have used Jack Nelson for our commercial HVAC needs here at World Outreach Church for the past several months. We are extremely pleased with Jack Nelson and our representative Mr. Casey Lane for all of his help in servicing our units. The customer service has been second to none, and we are grateful for the professional relationship we have established with Jack Nelson.

Nicole Perry

a year ago

Steven Amos

2 years ago

Dusty and Jacob showed up timely, worked professionally and efficiently and were very nice folks to deal with. Many thanks.

Pete Soliday

2 years ago

A/C went out on Saturday night Labor day Weekend. They came out 11pm. Sunday morning at 0930 a representative was at the house to discuss repairs or replacement. They offered a window unit until replacement was installed two days later. No issues and completed as we agreed on. Well done Jack Nelson Heating & Air conditioning. A+.

Gary Weiser

2 years ago

We had our yearly ac check up everything thing was good the techicans Jason was very good n friendly

seth kindred

10 months ago

So I signed up with their membership program and that has been great. But the people they have come out and have hired are the gamechangers. Joseph the technician came out with rusty today, and I can not understate how professional while being authentic and genuine Joseph was during his time here. Joseph was thorough from top to bottom and even asked if he could have someone come out to check something before he would suggest a big expense. Honestly getting bad news that will hurt your pocket is never fun, but hearing authentic and genuine assessments by Joseph really helped me up my confidence level his understanding of the situation, my fiscal situation, and stance helped guide a plan to what we can do in the future. Could not be more impressed or committed to being a continued customer with jack Nelson service experts and the authentic and genuine conversation and diagnosis provided that.

MU Ayres

7 years ago

Tracy Harris provides outstanding service on our HVAC and Generator.

Samantha Bale

2 years ago

We had an emergency and had to have someone come out around 10 pm. We had Casey Lane and he met all our needs! Very Professional! Will definitely continue using them.

Stephuise Walker

7 years ago

Had a scheduled appt for a guy to come to check out my air conditioner. Was told they will be here anywhere from 4 til 6 just to find out 20 mins before 6 that they didn't know when they could make it out. I told them to cancel. I understand things comes up and I'm not the only one needing service. However I don't understand how there is not more then one person able to come out. Frustrating when you make time in you schedule for stuff like this.

After speaking with customer service, we decided to give Jack Nelson another chance. They sent out Billy also known as Mr.cool and he diagnosis the problem. He came on time and was very nice and professional. He returned the next day with the Parts that had to be ordered and now we are cool and happy thanks to Jack Nelson service experts!

Ying Vang

6 years ago

Awesome installation team! Big thanks to Clayton, Garrett, and Justin!

Haylye Enloe

a year ago

My home was 88 degrees and I was so stressed! Casey came out quick with great communication and Got my system fixed very quickly 15/10. Will always recommend c: Super excited to have my membership now as well! Including plumbing c:

Steven F

a year ago

Greatest bunch of guys ever. Jason and Matthew are honest and upfront. They listen to you. This is why I stick with them. You won't go wrong using them for your Heat & Air needs. Awesome!!!

Barb johnson

8 years ago

Austin did a great job.

Secret Sauce

3 years ago

Jeremy is awesome

Greg Crofford

2 years ago

Two guys came over with the best attitudes. Their names are Will and Micah. Will would call him Jonah. We all laughed. They worked so good together. They put up a new thermostat like it was nothing. They also put in two new air filters.
If I every need anything fixed with my heat or air I’ll be calling Jack Nelson Service Experts and asking for Will and Micah. Thanks guys

Alex Crossley

4 years ago

I am very happy with the results of upgrading our old HVAC to the very latest state of the art Lennox system. The techs from Jack Nelson, Clayton, Jake and Charlie were very professional.

Alex Sheridan

4 years ago

Casey Lane with JNSE came out and did a great job! He was very knowledgeble and friendly!! Def won a customer for life with his service!

Joy Vick

a year ago

Tamera Myre

a year ago

Matt is always very professional

marty drost

7 years ago

Austin demonstrated great customer service and efficiency.

Austin Ferguson

2 years ago

Had Jason F and Matt A come out and they did an amazing job! Highly recommend Jack Nelson!

Terry McPhail

a year ago

Alex F. & Stephen were friendly and very professional. Excellent job, guys!

Andrew Horowitz

2 months ago

All good

James Lorenzen

7 years ago

Clayton and Robert found that the whole house filter that was previously installed wasn't actually being used all all for one of the returns. They took the extra time and effort to relocate the filter to use with the new furnace to ensure all returns used the filtration. This required several extra hours of work at no extra cost, that provided myself and my family a better air quality. Thanks guys!

Kirby Counce

a year ago

Terry Kirkland

3 months ago

Very professional technician In Jaya. She did a great job. Knowledgeable, informative. Great job. Thank you all.

Jeff Seward

3 months ago

Technicians arrived as scheduled. They were kind and courteous and look professional.

Lester Cain

11 months ago

Quick, efficient workmanship. Joseph explained everything, had some beneficial and helpful advice on cleaning outside unit if necessary.

Kennetha Ray

a year ago

Jason did a great job!

William Weber

a year ago

Karen Lynn Marquette

7 years ago

I recently had a furnace installed. This is a great company. Billy was the tech that diagnosed the problem, Clayton and Robert were the installers and Austin was the Comfort Advisor who met with me before and after my purchase, which I really appreciated. All the guys were polite and hardworking.

John Pickens

6 years ago

Tech Casey arrived 90 minutes ahead of ETA. Had the unit running in under an hour. Polite and knowledgeable, he explained everything thououghly and what the charges would be. Even put on booties when he came inside. A+

Leann Faber

3 years ago

Jake and Scott were so sweet at explaining a problem I was having with our humidifier. These guys are top notch and really know their stuff!! Fixed us up Lickety split. 👍

Brandy Hayes

5 years ago

This has the best customer service and Super friendly.

Richard Johnson

5 years ago

I had a new heater and air conditioner in stalled by Clayton and Garrett. The work went very well. They were efficient, neat, and friendly. I think they left my garage cleaner than when they started.
HOWEVER, that is the good part. The bad part is that I had a two stage system and now I have I one stage system. Years ago when you installed the system now being replaced I received information on how more efficient and quieter it was. This new system is loud. At one point my wife opened the front door to see if the noise was outside, it was not. I assumed the new system would be a better one, it is not. I can not tell the efficiency. I do not now the answer to this but I am looking forward to you opinion.
Thank you,
Richard T. Johnson

Peter Viles

5 years ago

They communicate well and come quick, know what they are doing, very pleased. Casey was very thorough and knowledgeable.

Deborah Jackson

4 years ago

Service was prompt and efficient. Jeremy and Javier performed the spring tuneup on my HVAC system. Jeremy was knowledgeable about my equipment and answered all my questions. He offered suggestions about upgrading my system but there was no pressure. I have been a customer for many years and highly recommend this company.

Chris K

2 years ago

Amanda did a good job tuning everything up for heating for the winter season. Been servicing our system for 4 years.

Karen Kendall

3 years ago

They are always on time, very courteous, and explain what they've done each time. If there is any follow up needed, they let you know what that is. I wouldn't use anyone else.

Mandi Hanchett

7 years ago

I've loved my experience with Jack Nelson. My first tech, Terry, came out and he was quick and knowledgeable to diagnose the issues with my unit. The following day I met with a Sales person, Kelly, to discuss further options and financing. All of this went through very quickly and hassle free!

Aron Reisig

3 years ago

Todd Herron

7 years ago

Test

Gil Davidson

10 months ago

DeAndre and Rusty arrived this morning right on time and performed our semi-annual HVAC maintenance. Both were very professional and very thorough and courteous. We had questions that were answered in a complete and full manner and all their actions were top drawer! I highly recommend this company and their representatives.

Orlando Morales

3 years ago

Benjamin Castles

3 years ago

This company is great to work with! I had a crack in my heat exchanger and had to replace the furnace. They came out the next day and installed a new one in a very timely manner. Scott Jenkins and Steven White did athe install and it was a great experience.

Sarah Hart

a year ago

I have kept a HVAC maintenance membership with Jack Nelson for a few years now. They are consistently the best value for the service. I have discussed my aging system with many technicians over the seasons and every one has thoughtful recommendations. I genuinely feel like I'm in good hands. Thanks, guys.

Terri Koontz

2 years ago

Dustin Hale is always friendly, professional, and informative. He is an asset to the company.

Klarnivore

a year ago

Yesterday, 9/2/21, I had Jack Nelson come out to service my upstairs AC unit. The technician they sent, Jason F., did a fantastic job. He is polite, professional, and takes the time to explain in detail what he thinks the issues are and how he intends on addressing them. I felt comfortable having him in my home and was very satisfied with the service I received. This young man is an absolute asset to your company and it would be worth your while to make sure he continues to be happy in your employment. I would gladly have him back out for any future HVAC needs. The upstairs AC unit is now working, and the house isn't quite so unbearable.

Jack R. Klahr Jr., LPC, Esq.

Sherry S Hilliard

3 years ago

Technician met at rental house that had been vandalized to give quote for new equipment installation. He was punctual, courteous and friendly. Gave written quote and explained what services were included. I didn’t rate value because I haven’t bought anything yet.

Caleb Vogel

2 years ago

This is the place to call if you have an Air Condition need! They were amazing and fast. They exceeded our expectations! AFFORDABLE and set us up on a payment plan. Thank you Jack Nelson!! We will use you guys for all our future heating and AC needs. Telling everyone about you guys!

Robert Blocker

6 years ago

After doing business with Jack Nelson for over 10 years, I was very disappointed, I put my faith in a company with so little civic responsibility. When given the opportunity to help one of Tulsa's Teachers they choose to pass. Keep in mind this would have cost Jack Nelson the Service Experts NOTHING. In 2012 Jack Nelson installed a Lenox system in my home. I had planned on remodeling my home (purchased a system to handle the remodel) but things changed and the home will be torn down. I jumped at the opportunity to help a Tulsa Teacher whose system is on the last leg. I contacted THE SERVICE EXPERTS and asked for a quote to remove the system, transport 3 miles and install in the teacher's home. No return call as promised, so I waited at my home for two hours for the tech to show up, a no show, no call, so I called them. THE SERVICE EXPERT said corporate advised them to pass. Keep in mind folks, this cost them nothing, just send a tech remove the system and take it to the teacher's home. So when doing business Ask yourself who you want to do business with. This is the NO SERVICE EXPERT company. I will let you know the company that helps our teachers. Look for my next post. If I could rate a 0, it would be more than this company now deserves.

hilary corpuz

7 years ago

My heat/air wasn't working so I called Air Solutions who had fixed it in February....they couldn't get to me for 3-4 days even though I'm still under warranty. So I called Jack Nelson...scheduled my appointment. The repair man, Les Johnson was great. A really nice guy. He came out and spent the time to fix it right, and even fixed up what Air Solutions did wrong.....the fan was not properly installed on the outside unit and fell off so Les reattached it for me.

Ashley Palmer

2 years ago

Alex and Stephen were very pleasant, kind and helpful during our routine HVAC checkup. I hope to have them back!

Cheryle Easley

a month ago

Jaya was very professional.

Debbie Teel

4 months ago

Maya and Jana both were very helpful and knowledgeable with all of my questions. They performed a thorough check and evaluation of my system and were very friendly!

Isaiah Irvin

6 months ago

Katherine Sorenson

6 years ago

We have a 100 year old 3 story house and two rooms on second floor did not have heat and air. Scott was able to get a duct from basement to second floor and those rooms are now comfortable summer and winter. A difficult task to say the least and he willingly tackled it and did a great job! I am a very happy customer. Another tech had relocated a duct for us earlier this year so it wasn't in middle of the kitchen and that was done well also. Great company that's not afraid to tackle the tough jobs.

Jack Coursey

7 years ago

Excellent service from Todd Herron - He seemed to go out of his way to answer all of our questions, even changed the batteries in our thermostat, checked the actual temperature reading twice (our thermostat reads low), did all of the paperwork for our ONG rebate - just great service.
Jack

Lori Miller

a year ago

great service by Matt A

Elizabeth Rademakers

4 years ago

It all started last May when my AC died and my former service provider balked at coming over that evening even though we had a service contract. I called Jack Nelson who graciously accepted the service call. Within two hours that late evening Scott was at my door with his tools and headlight. He thawed my AC system and replaced the missing Freon with the caution that the system had a leak and the Freon could escape again. My nineteen-year-old AC was living on borrowed time. After recently receiving literature from Jack Nelson regarding promotional opportunities I called and set up an appointment. Randy came and presented several heating/cooling options. He methodically reviewed each option thoroughly along with corresponding features, Seer ratings, warranty, noise level, efficiency, rebates, discounts, finance options, etc. I selected the top-of-the-line Lennox Signature Collection AC and furnace. With all the rebates, discounts and predicted savings over time, I simply could not pass up the purchase. I am happy to report the combination heating/cooling units were professionally installed by Scott and Jason today. They worked cooperatively to install the system in a professional and timely manner. And Randy stopped by earlier to register the various rebates promised; I never had to do anything else. If buying cars was as smooth and pleasant as doing business with Jack Nelson... I am one very happy-camper as I enjoy my new Lennox system and super cool smart thermostat. Thanks so much!

John Weeks

a year ago

Called Jack Nelson for a plumbing problem. Very helpful, respectful and got us fixed up in no time. Will continue to use them for every plumbing or HVAC need.

Cing N Vung

6 years ago

My air conditioning unit was not blowing cold air and I called Jack Nelson and they sent out a repair guy(Scott). He said It’s leaking. He told me three option.
1. To recharge Freon. The price is $200 per lb for Freon recharge and might cost $700 to $1000.
2. To fix leaking. It will cost $4000.
3. To replace new unit. It will cost $9000(without duct work)
Really?? God Damn it, Jack Nelson. You tried to screw me. I know it. I am an electrician and I know it would NOT be that much. Dang Jack Nelson! Who believe your price? Who can afford that?. So I called one of my friend HVAC guy and told him about my situation. He is like WOW! REALLY! Finely, he fixed it for me. Freon recharge and fixed leaking for $320.
Dang Jack Nelson! But Jack Nelson charged me $99 for service call without doing anything and gave me unbelievable price. I was so disappointed, Jack Nelson. I DON”T recommended, Jack Nelson. Bad company. Will try to lie you. . I am going to file BBB.

Cameron Runnels

a year ago

Alex f. Very professional.

Glenda Hendrickson

6 years ago

Casey Lane came out and did a thorough check. I was impressed with his knowledge and his kindness. I requested him back for the fall check. When I complained about the previous tech, he handled it with class. I don't know about that, but this is what I know about what I can do for you based on what Jack Nelson expects out of me.
Glenda Hendrickson

Carl Bauer

6 years ago

Our family purchased two new Lennox units to replace the original units in our home. Clayton, Garrett, and Justin were friendly, knowledgeable, and professional. They didn't even mind the kids and dogs trying to help them all day. 😊 thanks guys !

Stephen Luther

5 years ago

Casey was very prompt and I appreciated the call that told me he was on his way. He was very professional and explained each step of the work he was doing. He asked multiple times if I had any questions as he was completing each portion of the work. He made sure he slipped on his booties every time he entered our home. At the completion of his work he went over the report and had a couple of recommendations of service we may want to have done. I was glad he did not pressure me into thinking I needed to have the work done immediately and I believe I will have them come out at a later date to do those extras. Casey is a great representative of the Jack Nelson Company.

T. Denney

3 years ago

Jeremy was so knowledgeable and friendly! We have the service agreement for our rental properties and are having all the furnaces checked this week. Jack Nelson was flexible and offered several options for scheduling.

Polo Ruiz

4 years ago

We purchased the linux 3&1/2 & 4 ton units. We had the sales person made some commitments to us that turned out incorrect when the installers came to do the job. Never called me back to check how was the units working neither. At the end, the maintenance support team explained how it really needed to be done because of the circumstances and because of the expertise of the support muy, we have been able to have the units function the way we want then to function. They are pricy units, but 2 years later, we are satisfied customers.

Susan Pitt

7 years ago

Service Technician Cody was friendly, thorough, and knowledgeable. He clearly explained what he was doing and why. I would be happy for him to return to service our AC units in the future.

Denise Sproul

a year ago

Will S. did an excellent job.

Austin King

a year ago

Jason did a great job. Very knowledgeable in his field. We appreciate him coming out late at night to help us with our issue.

Maria Younger

11 months ago

I've been receiving services with this company well over 10 years.
They were out today as scheduled. I was very impressed with Matt Hudson and Rusty
Renfrow Exceptional Customer Service...very professional and thorough in my maintenence .services.......Matt Hudson addressed all my concerns I had....and answered all my questions.
This company has taken care of my home's Heating and Air needs for well over 10 years and I'm VERY PLEASED....A COMPANY I CAN TRUST!!!!
Maria Younger

Katie Prentice

6 years ago

Edit for spring 2017: I can't say enough good things about Jack Nelson Service Experts. Earlier this week, the technician Andy returned for his second visit to my home for the spring A.C. checkup. (This is independently impressive because usually staff turnover with tradespeople/technicians means I never see the same person more than once.) Andy did a thorough job checking things out because summer is just around the corner. My system is still pretty new so everything is fairly routine but I appreciate how detail oriented he is and also how he honestly and directly explains things to me. Overall I continue to be pleased with the Jack Nelson team and highly recommend their work.

Edit for 2016 fall visit: I'm still thrilled with Jack Nelslon. Andy came out yesterday and did my furnace check-up. All was well and during the appointment he checked everything, and I mean everything, out! When we went to the garage to check my attic gas line he noticed that my clothes dryer did not vent to the outside (1950s house issue). I explained that I had been looking for someone to install the vent (I already had the parts) and he said he could do it. So, about 25 minutes later, poof, vented to the outside! I appreciate this kind of attention and care to not just ignore an awkward and very fixable situation. Thanks Andy!!!

Previous review: This morning, Austin was great when he came for my summer AC tune up appointment. The news about my new-to-me AC unit wasn't what I wanted to hear but Austin did a clear job explaining (and showing) what was going on with things. I feel Austin gave an honest-non-sales-y explanation about my AC and the expected longevity of the unit. With AC service, I've come to expect an up-sell for something but thankfully that didn't happen! I would feel very comfortable calling Jack Nelson for future AC or heating service.

Tolga Ertugrul

7 years ago

Kyle Hodges

4 years ago

Scott Noble

5 years ago

Andrew was my technician for the recent replacement of my evaporator coil and provided excellent service. He called and showed up as committed and kept me informed of his progress during the entire process. He was professional, courteous and a very positive representative of Jack Nelson Service Experts. I'm very pleased with the level of service provided thanks to Andrew.

gixxer todd

a year ago

Jason did an awesome job. Very professional

Jack Bowman

8 years ago

Austin Very thorough complete work

CR Alltech

6 years ago

Very shady company.
1st time you guys came you called at 4-5pm saying you guys are going to be late 9-10pm arrival time but never called or showed. Next day i had to call them to figure out what's going on.
2nd visit few months later we had an issue my landlord scheduled an appointment that needed immediate attention ac wasn't working, lady confirmed they would show up 7/4/17 8-10am guess what no one showed. My landlord called you guys and told her oh we forgot we are closed today which is understandable but that's is your guy's mistake. You guys said it was going to cost several thousand or just replace the entire unit. My landlord called in for second opinion and were able to fix it in 1.5hrs, geuss what they called on the way, they were on time and polite and didnt try to sell something that wasn't needed. Stay away.

Matt Hall

4 years ago

I had a great experience with Jack Nelson tonight. Jason came out shortly after I called and he did a stellar job. He was very helpful and a super guy. He fixed me up like a champ and now I will not use anyone else for service calls! Great experience all around!

Dustin Proffitt

3 months ago

When cleaning dryer vents, you must clear the vent cover outside as well.

Mike Howe

a year ago

Lee and Deandre were able to determine our problem and a solution.

Aleta Crosby

8 years ago

Our a/c went out this morning, so i went online to find a company to call for service/repair. Jack Nelson had so many excellent reviews, I decided to give them a call. A service tech called back quickly and told me when to expect him. He was there on time and got the repair done in just a few minutes. I ess so pleased with the fast response time and efficient and courteous service. The cost was very reasonable, especially considering this was a weekend. This will be my first choice for heating and air service from now on, and I will recommend to friends and neighbors.

E N (ellenthetulsa)

a year ago

Jack Nelson was able to send a technician out the same day I called. Casey was fast and professional, and it was a relief to have him so quickly identify and fix the problem.

Kimberly Henry

a year ago

Lee and Scott did a great job installing our tankless water heater.

Dale Giedner

a year ago

Service techs were both professional and personable

Jennifer Miller

10 months ago

We have used Jack Nelson for our HVAC tune-ups since we bought our new house. Rusty has gone above and beyond in the past to help us and DeAndre did a great job for us this season!

Briana Hopkins

a year ago

Matt and Eric came by to do a checkup. They were very kind and easy to talk to. They were thorough and gave us a full inspection. They were honest about what needed to be repaired, what doesn’t need to be repaired just yet, and how to slow down our heater from wearing out. We really appreciated their time and expertise.

Dan Medeck

5 years ago

Jack Nelson Service Experts installed our HVAC last week . Clayton & Garrett did the removal of the old unit and total instalation of the new unit. They did a great job and we could not be happier. We highly recommend Jack Nelson Service Experts as they have keep our old unit in top shape for over 17 years with the twice a year maintenance agreement . With this maintenance they caught a major problem in our unit that could have left us with no heat or air if the motor had gone out. Thank you Jack Nelson Service Experts

Brad Herring

a year ago

Outstanding technicians!

Tracy Turner

10 months ago

airbake

a year ago

Prompt service. Satisfactory detailed system performance and future maintenance needs.
Service tech was low key and honest.

Maria Alvarado

a year ago

Marcia Wilson

5 years ago

The technician, Andrew, came to my residence to do my annual heater check. He arrived on time, was professional and explained what he was doing and why. He answered all my questions and made sure I was satisfied with the services performed.

Thank you for the excellent service. Marcia

Beth Taruscio

7 years ago

They were on time for the appointment and Kent was very thorough. I would recommend them to everyone!

Carelia Flores

a year ago

Alex, Jeremy & De Andre worked hard to do what I was expecting to have done, thank you guys you were great! 👍👍👍

William Bresnen

a year ago

Justin Andes

2 years ago

Scheduling is always customer-focused & prompt.
Jason Freeman came out yesterday & was very professional & helpful.

Theresa Bohannon

a year ago

Jack Nelson Company installed the HVAC unit for my Dad eight years ago. He signed up for the maintenance service at the time. When he passed, I continued the service so that my Mom would have no worries. They are very conscientious about contacting me for the service visits, and the technicians who come to check out the system are always friendly and professional. The latest checkup was performed today by Jason, who brought Eric along for reinforcement. Jason did the inspection, filter change, and offered additional options to help the unit perform at peak efficiency. Eric was a quiet, solid backup for Jason. The visit didn’t take too long, Jason and Eric were very polite, focused and helpful. Thank you Jack Nelson!

Lana yates

7 years ago

Austin was very informative, friendly and helpful as well as professional.

Gene Musgrove

4 years ago

Bruce Fensler

6 years ago

Jack Nelson has provided excellent service to us for several years. Jason A. came out today. He was concerned about tracking snow inside our home, and went out of the way to keep off the carpet.

SomeDude OtherDude

2 years ago

They were out within a few hours of my call and located and fixed a short in my A/C. Fast service, excellent work. Thanks.

Martin McDonald

a year ago

Stanley came out this morning and did a great job. Very impressed with his professionalism and ability to correct a prior issue.

Jason F. came out today for my semiannual service. He did a great job.

My beef is that I have General Air Humidifier (DS15P) and the cannister (15-14) needs replaced.

Jason quoted me 375$ for the part which I researched and could order directly from General Air for 149$ (after shipping). He also mentioned that the drain pump kit and / water reservoir might also need replacing. 200% markup on cannister.

He quoted drain pump kit for 990$ which I can order for 332$. 300% markup

He quoted the water reservoir for 529$ which I can get for 100$. 900% markup

Rachel Haight

7 years ago

UPDATE: These guys were super nice when they came out but once the company found out we didn't have a ton of money or the best credit, they dropped us completely. Couldn't get a response from them via phone or email. We wound up purchasing a new HVAC system from Airco and couldn't be happier about it.

We have an older home with very old equipment and my husband called Jack Nelson to come out and just do a cleaning on the furnace. Turns out the furnace has serious issues that cleaning won't fix. Our technician Ethan explained the problems and even showed my husband with a camera what he was talking about. Then Ethan called out another employee at our request to talk with us about options for buying a new system. Kelly came right over and told us about our options. Both guys were professional, knowledgeable, friendly and even really funny. They were such a pleasure to work with and we were thrilled that we picked this company. Also, they came out and did all of this after 4:30.

Betty Powell

6 years ago

Casey was very thorough, even writing all the serial numbers on his evaluation sheet. He was open to questions and had recommendations to make. I ve been with jack nelson for several years; always taking advantage of their six month inspections.

Dave Purvis

2 years ago

DO NOT use Jack Nelson…My AC went out right when the weather got hot. My wife and 3 kids as well as my brother his wife and 3 kids were living with us at the time. We called Jack Nelson and the came out and said out Blower motor went out and our R22 Freon was out. The R22 would cost $3000 to fill plus repair costs for the leak. Long story short, repair costs out weigh replacement. So, it went from a little of $3000 repairs to $15000 for Condenser and Furnace replacement, which my Furnace is only 2 years old…we decided to have them replace the blower motor and then called someone else for a 2nd opinion. Jack Nelson charged $200 to for a trip/diagnostic and $310 for the blower replacement….This new company took maybe 15 minutes to figure out that I had a bad O’Ring that caused the leak, and a took a total 40 minutes to repair and refill the R22 for a grand total of $627…$75 of that was trip charge as opposed to Jack Nelson’s $200. Again DO NOT use Jack Nelson they will try to rip you off.

Julia

a year ago

Will and Jake were out for maintenance service. They were on time, professional, informative and a pleasure to speak with.

Thad Hensley

10 months ago

Jaya & Steve arrived on time to perform routine maintenance on my HVAC system. They answered all of my questions and made some good recommendations.

Larry Knoles

6 years ago

Our 28-year old furnace and AC needed replacing for some time, but the AC finally died. Austin came out the same day that we called, explained some options, and gave us a written quote for our choice that included all applicable rebates.. We decided to take the offer, and they had a crew available for us THE VERY NEXT DAY.

The installers (Dean and Brian) arrived at about 9 AM the next morning and got to work. It wasn't an easy job - AC lines in the crawl space and a tight fit for the furnace and air handler in a small closet in the garage. The guys were pleasant and knowledgeable, and very hard workers. They didn't finish up until almost 9 PM that evening, but they left the job neatly and completely finished, cleaned up after themselves, and hauled away all the debris from the old systems.

The AC unit makes a HUGE improvement in how the house feels compared to the old unit, and it's much quieter.

Great job! What more could I ask for?

Vince Klock

3 years ago

Professional appearance and quality work. They showed up on time, and ready to work. The day of install we had a strong storm in the area and that never slowed them down. I think you'll appreciate what they offer.

Will Jansen

7 years ago

Service technician tried multiple ideas on a Friday night and Saturday to fix our 2 year old furnace (installed poorly by a different company) before the cold snap came in. The permanent fix won't come in until Monday, but they installed a temporary fix that showed both ingenuity and customer care. Very impressed and grateful. Will go to them for all my future furnace and ac needs. Will also recommend them to my colleagues and neighbors.

Ralph Andrade

7 years ago

Ethan was our service technician today. He was very knowledgeable and helpful. He also provided a rebate form for us to submit through ONG.

We hope Ethan is our service tech in the Spring for our AC maintenance service.

Tim Malhoit

a year ago

Daniel was professional, knowledgeable, incredibly thorough and helpful.

Becky Lugano

2 years ago

Gary Curtis

2 years ago

Very professional always on time

Kim Eubanks

a year ago

Diandre and Lee were very professional, and did a great job installing my water heater. Would highly recommend this company!

Roshini Muralidharan

2 years ago

Jack X.

8 years ago

Tracy Harris was fantastic. He was very knowledgeable, quickly identified the problem and solved it. What I was most impress with was that he did not try to up-sell us and try to scare us into purchasing a new system. He explained how everything worked and was very friendly.

The only small catch was that the phone service representative told me if they can fix minor issues on the spot it would be included in the $99 dollars inspection charge but I was still charged an extra $15 for clipping wires for bad connection.

However, still 5 stars because of how impressed I was with Tracy.

Scott Tenney-Couch

4 years ago

I needed emergency service and Jack Nelson was ever so helpful. We arranged an appointment and early the next morning Casey called me and was able to come to my home earlier than was expected, he explained everything in detail asked me the service history of my unit and set to work. He figured out the problem and had the AC back and running. Thank you so much

Trula Parkhill

2 years ago

Kay Huddleston

5 years ago

Andrew was our technician today, he did a great job! Explained items of concern and items needing attention. He spoke in a way I could understand which is appreciated. He even let our dog help him by being right by his side while he was in the house. Mike also was there, he helped explain some upcoming changes that we may need to make and gave estimates and payment options. Both were very personable and knowledgeable. I appreciate Jack Nelson Service Experts!

Jackie Schmidtke

6 years ago

Cy Wheeler (#470) arrived promptly, was friendly, and answered all my questions. He cleaned my system, and gave me excellent advice regarding methods of saving energy and keeping my house cooler during summer afternoons. Jack Nelson had openings today, right when I was experiencing a/c problems. I am most thankful for their prompt, courteous return phone calls and for sending Cy my way. I recommend both Cy and the company he represents to anyone looking for excellent service! I'd give them ten stars if I could!

Pattie McCarty

4 weeks ago

I cannot say enough of how friendly and professional Matt and Jeremy were. They were not late for appointment, Completed what was needed to be done and answered all out questions. We will definitely use your service for the future.

Tim & Kristyn Dixon

3 months ago

We had Jaya come out for our annual HVAC tune up. She was extremely professional and transparent. Our unit is over 20 years old so I appreciated her ability to be honest with me and let me know what all they offered while at the same time not being “sales-y” at all. Will continue to use Jack Nelson for services for the foreseeable future!

Nick Reed

6 years ago

Les was extremely knowledgeable and prompt. I can say that Les is an asset to the company and is obviously valued by Service Experts. I will use Jack Nelson again based solely on my interaction with Les.

Tom Tomshany

5 years ago

Braxton did a good job on a very puzzling problem. He was professional, methodical, checking all the necessary things--and hearing our story of the strange noise. Good work, Braxton!

Jessica McEver

a year ago

Alex F is the BEST!! This wonderful technician came out for the annual summer tune up. He was very professional and kind. He even moved my trash cans for me. 100% recommend this business as well as Alex F. Thanks Alex!

Jennifer Potter

4 years ago

Jeremy and Randy came by to service our unit. Our appointment window was from 2-4 and they were here within the first hour. Both were friendly, knowledgeable, and capable. We were given some suggestions to better our equipment but not pushed to do so. We will continue to use Jack Nelson Service experts.

H Carter

2 years ago

Jason F and Eric P did a fantastic job. They had to share some not great news but they back it up with knowledge and friendliness. They never made me feel like I didn't know what they were talking about. It was nice. They were through and professional

Tom Witte

7 years ago

The installation team of Clayton and Brian showed up on time and worked steadily throughout the day to ensure that the job was done with quality and done safely. They put in the extra time to get the job done in one day. Excellent job by both of these guys. I am happy with my new A/C and furnace - just in time for the hot summer days.

T.b (Lucifer's wife)

a year ago

My service experts Scott and Deandre were excellent and very professional I will 100% be using jack nelson again

Karen Juarez

5 months ago

Technician Jaya was professional and very friendly.

Tony Lickiss

8 years ago

Kent rowley did a great job. Very honest.

Bill Hauser

7 years ago

I couldn't be more happy with Jack Nelson Service Experts, or my technician Les Johnston.

He was courteous, professional, explained everything, and got my A.C. unit up in running in no time.

Patrick Roberts

10 months ago

I was concerned that the intermittent issue we were having would not be diagnosable. Matt was able to ascertain the issue and fix it. The issue was explained to me and I was told how I can avoid it going forward. The service appointment was quick, easy and conducted professionally, which is appreciated.

Raymond Winters

10 months ago

We have been Jack Nelson customers for several years.Due to a series of unfortunate events, we had made the decision to end our membership. But on this visit, Matt and Rusty completely restored our faith in Jack Nelson.They were courteous, professional, informative, and totally attentive to all of our needs. It was actually an enjoyable visit/ service call!

Larry Fasel

7 years ago

Austin came to service our 2 units on 12/14/15. He did an excellent job not only in his service but on all the info he gave me on the upkeep and maintenance of out units. I appreciated the extra time he spent talking to me about it.

Dwayne Canton

5 years ago

Technician Scott Jenkins was very prompt, courteous and knowlegable about fixing our AC problem....which happened to be a bad thermostat, instead of a major & possibly costly mechanical repair. He also informed us about the Jack Nelson contract service plan, which we signed up for.
We are looking forward to working with the Jack Nelson Company in the future, thanks to Scott Jenkins.

Patty Corsini

3 years ago

Had great experience with Amanda! Very kind and explained services well. Proud to see a woman rocking it!

Jeff Hall

3 months ago

Had a tune-up done on my A/C system in prep for the summer. DeAndre was professional and explained things well.

Mary Terrell

a year ago

A big thank you to Tommy and Jake on the Jack Nelson Service Experts team. They showed up early, called before they arrived, and completed a service check on the heating unit. The Jack Nelson team called and set up the check exactly 6 months after I signed up for their service plan. They came out on the 4th of July and fixed my broken down ac unit! The fellows that came out that day were wonderful as well! They called ahead that day and came during the scheduled time as well! They had the parts on hand to fix the unit and were had it done fast! I would highly recommend them to anyone any day!

Kelli Driscoll Crews

7 years ago

We had Jack Nelson staff member Kent Rowley out today to evaluate an issue with our ductwork. He was friendly, didn't over sell what we needed (like another company did), and arranged for our repair appointment quickly. We will be clients for a long time.

Nadia Shahwan

4 months ago

Very grateful to Jaya and Mai for the incredible work at the house. They were awesome and got the complete job done on time, they were also very pleasant and thorough. We'll be calling them next year and no other. Thank you.

Steve Brown

2 years ago

Thanks always great service! Brian did a thorough job.

Michael Jordan

4 years ago

We had our scheduled spring/summer service call today. The system was not operating as cool as it should be. Our service representative, Joshua, was very thorough in diagnosing the issue and explaining what he was doing. Kudos to Joshua for doing a good job, being nice to the dogs, and scheduling a follow up to make sure everything is still working as it should.

We have use Jack Nelson on four system installs over the years and have been very satisfied with the service and long term care provided.

Scott Snider

4 years ago

Our whole unit died. They came out and diagnosed time of death on wednesday, the team showed up on friday and spent the whole day tearing out the old stuff and installing the new.
Scott, Steven, Tony, and Jonathan were here all day working their butts off to make sure my family didnt spend a weekend in misery without AC. Very professional and courteous. Hopefully nothing like this ever happens again but if it did these are the guys id call to take care of it.

sherry egermeier

6 years ago

Chris and Garrett spent all day here yesterday, installing a new air conditioner and heating unit in over 100 degree weather. They worked steadily all day. It seemed it took a long time, but that was because we were so ready for it to be done. It was hot in the house as well as outside. They both interacted well with our curious cat. We appreciate the quick service and will certainly recommend them to our friends.

Madison Correll

2 years ago

Matt, the plumber was super helpful, fast, and nice. Great service!

Mike Perryman

a year ago

Mary Rosa

2 years ago

I can not say enough of how professional these young men were. Super friendly, worked efficiently, and cleaned after they were done. AC works great. They even explained issues they had found and explained how it was corrected. Even if you don't need a new unit, you should have them come and inspect for possible problems. Thank you, Jeremy, Dre, and Sam.

Ayub Mwaura

2 years ago

darby kent

a year ago

Jason was awesome!! Went above and beyond our expectations. Side note: he reminds me of Billy Bob Thornton!

eddie Sutton

5 years ago

Both service experts were very professional, curtious, knowledgeable, and quite. We recomend their work to any and all who needs help with their ac or heat units. Thank you.

Kirby Cozort

4 years ago

Karen Duty

3 years ago

Lena Daywalt

a year ago

Micah and Jake were friendly and courteous! Took extra time to pinpoint a issue! I appreciated them wearing a mask in my house, because my husband is vulnerable because of a stroke! Micah explain everything that was done to check out the furnace!

Beverly Love

3 years ago

My heater went out today of all days. Casey was able to come out quickly and find the problems, locate the parts and have my heater up and going in just a couple of hours. Casey also found out that the part was under warranty. Casey was very friendly and knew his job very well. I would recommend him to anyone.

Fiona Fitter

2 months ago

DeAndre and the whole staff at Jack Nelson was top notch per their norm. I’ve used their services countless times and am always impressed

Ethan Cluck

3 years ago

They didn’t call or show up after telling me they would. They made sure to tell me there is a higher charge for after hours and I said whatever it takes. They never called or came by then I call them at 5am offered to have someone come out at 2pm. I called at 8pm the night before. So much for 24hr service.

Elizabeth Vale

2 years ago

D Mc

7 years ago

Kent Rowley, from Jack Nelson Service Experts, came to our house on time was professional, courteous, and performed our maintenance check-up thoroughly. He also answered all our questions and even explained how best to operate our programmable thermostat. Very happy with the service from Kent and the Jack Nelson Co.

Lisa Maher

3 years ago

Gary B

3 years ago

I am enrolled in their Spring and Fall tune-up program. A technician has been out twice to inspect my system. Both times, they were on time, efficient, and polite. They explained the condition of my older HVAC system and made recommendations. So far, I have had no problems. Jeremy came out today, checked the AC, and now I have peace of mind for the next six months.

RW Bella

2 years ago

AC quit cooling. Called Jack Nelson. They had some one out the same day to diagnose the issue. Very pleased with the service and technician's.

Kenny Dixon

5 years ago

Grilla Ray

7 years ago

We have used Jack Nelson for many many years including the annual service contract. This month the blower on our furnace finally gave up after 25 years. In fact, it was Jack Nelson that originally sold us the unit. A new 2-stage HVAC system was now in order. Cody and Austin helped us decide which would be our best replacement choice, and today Robert and Dean got our brand new system installed; up and running cool.

Todd Powers

2 years ago

Their maintenance technician, Dustin Hale is a great asset to the company. I was very satisfied with their equipment and their service.

Gerald Jimenez

2 years ago

12/15/2020 I just had my winter maintenance service on my heating system.
Dusty the maintenance technician performed the service. He was informative and answered all my question. I was very satisfied with his professionalism. He confirmed some thing I was concerned with about my filters and my benefits to the type of filters.
I see this very essential for winter and summer.
I have been with Jack Nelson for almost five years now. I believe last summer our air conditioning failed and they came out the same day/hours after calling them and took care of me. Our system was up and running before I got off work. I was so thankful

Heather Thorne

a year ago

Eric and Jason F did a great job- friendly, professional and informative. Competitive pricing with their HVAC tune up special, quality work and made you feel at ease with them in your home. Everything you look for in a service company.

crystal lewis

a year ago

Dishonest, told my elderly mother she needed a new ac unit for 189.00 for 10 years!!!!! That's $22,200. Told her it would be $13k, liars!!! I told them, no! Second people came out, guess what... NOTHING IS WRONG!!!! Would not suggest them.

Daniel Hardesty

a year ago

Dropping this to 1 star. They outsource calls now to people that have very heavy accents and are very hard to understand and aren't trained well at all. I called at 3:00 today because my AC went out and they said they would send a tech out. Fast forward to 9:00 PM I call to see if someone will still come out and the person on the phone is insanely hard to understand and rude. At one point I said okay 3x to 1 question but apparently okay wasn't an elaborate enough response so they rudly said are you listening. I mean I'm trying my best but it's not my fault they outsource their calls to people that learned English off duolingo yesterday and have no training in how to field these calls. Oh and to make things better they had no record of a tech supposed to be dispatched to my house and instead of making things right they tell me a tech will call when they call with no ETA. Seeing how I waited 6 hours in 85 degrees because they dropped the ball I think it's understandable that I'm not okay with waiting possibly several days for them to call me with no ETA. Needless to say I won't be using them again and will be sure to advise friends and family to do the same.

Paul Kinman

7 years ago

Great communication, arrived promptly, and educated me on my issue and how to upgrade.

The technician conducted himself in a very professional manner. I would highly recommend.

my technician was Ethan Garner.

S Goley

7 years ago

June 11, 2016 Our A/C stopped working... I called late.. and Cody Frost with Jack Nelson Service Experts had me up and running quickly! Very professional and friendly guy. This is my 2nd experience with Jack Nelson Service Experts. Both times have been prompt arrivals from the time I called in. I can tell this company hires quality people. Thanks! Update: I accidentally edited my old review from 5 months ago.. instead of writing a new review. This review is for today June 11, 2016 I do not remember the service expert that came out 5 months ago.. but he was great as well. I have erased that old note now. Sorry!

Norma Wilcox

8 years ago

Austin did a great job this morning! He explained everything in detail. He was very courteous and competent.

Jerry Finn

5 years ago

I was a new customer as I had tried Airco and was very disappointed. Scott came out on time, did the work in the specified amount of time and was very professional. He wore booties to protect the floors which my wife appreciated. Price was fair so expect to use going forward if service remains this good.

Casey Lane

5 years ago

Chris Cannizzaro

a year ago

Very thorough inspections and maintenance service, Alex F. was great and very service oriented, I will use them again.

Savvy Jack

5 years ago

Grace Lord

6 years ago

This is actually a review by RE Foster. I found Clayton, Garrett, and Justin very competent, respectful, and organized. They went about their work in a professional manner, protected my carpet, installed the ac and heater very quickly and cleaned up after themselves. Good crew!

patlav110

a year ago

Will S. did a great job with our annual heat pump service, keep it up!

Ana Mammana

3 years ago

Air conditioner stopped working during a weekend
Call their number because it stated they were available 24/7. So glad I did!! They came a few hours after I called though they were swamped. Casey was pleasant and professional and got the job done and now I’m enjoying cool air again 😊

Swi vel

2 years ago

Jason F. did a great job getting right to the problem, explaining things clearly and giving me the confidence that the job was being done right. Highly recommend.

Susan Osborn

4 years ago

Just had a new heat & air system put in. Clayton, Scott, Roy & Jeremy did an amazing job. They were so friendly, cleaned up after themselves, loved on my dog and made sure I knew what was going on. I would highly recommend them.

Todd Slezak

7 years ago

I needed a complete replacement for my A/C and furnace. Clayton, Dean and Brian arrived and installed the unit with care and excellent customer service. Clayton, Dean and Brian are top notch guys and I would definitely recommend Jack Nelson that employs quality guys like this for any heating and air conditioning issues.

Dell Hughes

7 years ago

They did a good job with our annual service check up. Austin was very friendly and knowledgeable.

Rebecca Bailey

2 months ago

Stella Dotson

4 years ago

Jeremy D. was very thorough when checking my air conditioner. Two supervisors were also here for at least 30 minutes. Jeremy explained what he had done, and he was very polite and professional.

Don Wallis

6 years ago

The timely repair of the A/C unit was greatly appreciated by my family. The A/C quit working a little after 5:30 PM, the service tech had it repaired, serviced and back on by 8:00. The technician, Casey Lane, was professional and did a great job. I’m pleased with the work and now use this company’s annual service for preventative maintenance.

Billie HOLT

5 years ago

Stanley did a very good job on our fall maintenance visit. He is knowledgeable and efficient. We appreciate his service.

Tanya Freeman

3 years ago

Cathy Amos

5 years ago

They took good care of me. I am under their preferred customer plan and, when I had a small issue on a 100 degree day, they got someone out by late afternoon. Casey was clear in diagnosing the issue and in describing how he would fix. Then did as he said he would and we had cool air flow. Well pleased.

Ramona Bearden

4 years ago

Jason did a good job. He was knowledgeable and explained my problem thoroughly as he was doing the needed repairs. You have a great employee!! Thanks

Robin DaHood

3 years ago

Terrible customer service. Our unit work fine until they showed up to break stuff, I mean do their service inspection. Over several years, each time they came to do an annual maintenance, it was working before they got there and did not when they left. They wouldn't fix our air conditioner on a hot summer day, so we got a different company to install an entire new unit in a few hours at a fraction of the cost. We told Jack Nelson to get lost they still call us today hoping to break, I mean inspect our much better newer unit from a much better company. Garbage company ran by garbage people.

Kim Ott

7 years ago

We are very pleased with the service we have received from Nelson's. The technician, Jeremy, has always been very courteous and informative of all services that they offer. Thank you to Jack Nelson for helping us keep on top of our systems.

cb tomlins

7 years ago

Efficient, on time, polite
Austin was the quintessential service person.
Good job!

Adam T

6 years ago

Jack Nelson Service was the fifth company to try and figure out a weird leak I was having inside my wall from a vent. Scott figured it out in 15 minutes and had the problem solved within an hour the next time he came out. Fast AND knowledgeable. Dispatch was extremely nice and they even worked around my toddler's nap schedule! I will call them every time from now on and you should too.

john doe

3 years ago

I called last night about my unit not working and when i called the customer service number they told me a technician would be here at 10:00 to noon. I called again this morning to make sure and they confirmed that yes they would be here from 10:00 to noon. At noon when no one had called or shown up i called again. This time they said theres no way they can schedule a time and just to wait for the technician to call. Now my house is going to get incredibly hot all because i was flat out lied to. Do not, i repeat, do not use this company.Update. After i had cancelled the service call at 12:30 since i was lied to, a technician called me about 4 hours later saying he was on his way. I told him i cancelled the call 4 hours ago and he said he never got notice that it was cancelled. Smh. Good thing i called a real company to get my unit fixed instead of waiting for this so called company.

Lyndsey Cook

a month ago

Jaya and Mia came out the same day and went above and beyond to get our air conditioner working the same day! So many have just walked away unless you meet their demands no matter what the situation but these two ladies did the exact opposite made phone calls and worked with us! We NEVER use an other service except for Jack Nelson and will refer them to everyone!

Paul Jensen

a year ago

Sophia Cross

a year ago

Casey Lane provided friendly and excellent service on our A/C. Explanations of repairs he made were clear and helpful.

Melinda C

2 years ago

We are very happy with our service, and maintenance agreement . The techs are very courteous and knowledgeable.

Chuck Keppel

5 years ago

Called Jack Nelson Service Experts when heat went out at the house we rented for the holidays. The office was very cordial and helpful and was able to send techs to the house within 35 minutes. Professional and courteously, Braxton quickly found the cause of the outage, assessed the overall system, restored temporary function and left a report on proposed follow up work.
Very satisfied!

Brittny Baldwin

5 years ago

I called on a Friday night to have my AC looked at and the technician, Casey, was at my door within an hour. He was kind and efficient. This was my second time using Jack Nelson, and will definitely continue.

Charlotte Jeffery

3 months ago

Jaya came to clean out the air conditioner. Is a very nice lady. Did a good job.
Thank you for the good job.

Chip Powell

4 months ago

Tricia Dillon

a year ago

I appreciate that he wore shoe covers the whole time he was inside. Jake and Jason were very nice and also informative. They let me know what items will need attention and/or repair in the not to distant future. My house is getting up there in age, so things will be wearing out soon. Having this info ahead of time will help me budget for these expenses when they come. I appreciate it.

Faye Davis

6 years ago

Recently we had our annual heating and air checkup. The service provided by Jack Nelson was very thorough and the technician, Johnny was very professional. We had a hard time finding one of the returns in the house, and Johnny looked in every room, behind furniture with a flashlight until we located it so he could replace the filter. Great detective work Johnny!

Andy Bell

5 years ago

Our installers Clayton and Justin came early and stayed late. They did a great job covering what they had done , explaining features of thermostat, and the covered support of the hvac equipment that was installed.

Dinah Glanz

2 years ago

I appreciate, as a customer, that the service work that is done when
I need repairs to be completed, is to be done in a timely fashion and performed by someone who listens and answers any questions I may have. Dustin Hale was my technician who arrived for my Tune Up service work. He was polite and friendly as he worked from start to finish. His ethics to make sure I was satisfied with the work done, made all the difference. I rate the service as an A+ due to the quality of services performed by Dusty. I am convinced, Jack Nelson is the best service in Tulsa, and Jack Nelson should be proud of their Positive reputation.
I will not hesitate to refer anyone who needs work done for
Heating, Air Conditioning + Plumbing services by an expert Company!

Genie Gardner

2 years ago

Wow same day service! Two professional gentlemen showed up representing Jack Nelson air conditioning services. Very impressed with Jason F professionalism and got everything done that I asked for. Jason and Eric both showed kindness and respect in my home. Highly recommended!.

Paula Williams

a year ago

Cameron, Jeremy, DeAndre were the personnel that installed our new A/C unit. They were very respectful of the property and me and my wife and son.
They stayed vigilant and on the job at hand. They answered any question that were asked of them in plain and easy to understand language.
Jack Nelson Company is lucky to have this kind of personnel.
Thank you for the great service.

Dionne Lewis

9 months ago

Rusty and Deandre conducted themselves professionally. I appreciate the way and manner in which they explained what they would be doing and gave me the opportunity to inquire about further services Jack Nelson Service Experts offer.

Aubrey Ringleb

7 years ago

Great Service! Very prompt, respectful and clean plus very helpful with some issues we are having. Additionally, Ethan Garner helped us navigate through the process to set-up additional services and get them all scheduled at our convenience. Ethan is great and so is this company.

Definitely call about the convenient service plan!

Brad Stieben

5 years ago

Stan Thompson did a very nice job of completing our fall service/maintenance. Polite, respectful and easy to talk to. Unlike some previous techs, did not try to oversell a bunch of unneeded services/products.

johnedwindarnall

3 years ago

Pam Woodward

7 years ago

Clayton and Ethan, are the best. Sat. with the bitter cold they installed my new Heat and Air unit, so Oliver my dog and I could have a safe warm house this winter. Yes, I'm very satisfied with Jack Nelson. Thank you so very much.

Karenlynn S

4 years ago

Very professional
Came out the day I called
Great Service
Great price for inspection
Thanks

exsoccer

7 years ago

Kenneth and Alex were very professional! Highly recommend and will certainly use again.

Adam Potter

7 years ago

Excellent work. Installed a heating & air unit for us about 5 years ago. We've kept the maintenance plan with Jack Nelson. Technician Kent Rowley recently performed the work and was very professional. They service the unit twice per year. It is an expensive investment for the unit, which is why the price for the service agreement is well worth it. Highly recommend the company to anyone.

Kelly Blanchard

6 years ago

We had a great experience with Jack Nelson. Called in around 6:30 in the evening expecting to get an answering machine. Spoke with a very nice customer service rep who even gave me a coupon for a free service call. I was expecting to not be able get someone to my home until the next day or later. Within 1 hour I had a service tech at my door. Casey was very thorough, and professional. Explained in detail the issue and promptly made the repair. We were back in working order after just a few hours of our system being down. Great experience, great customer service. Will definitely use Jack Nelson again.

MD C

a year ago

They are quick to respond. They give you a time frame that is accurate. And they do great work

Kati Chamberlain

2 years ago

This was my first experience with Jack Nelson, and I’ve got to say my expectations were definitely exceeded. From making my appointment over the phone with their scheduler, to my appointment with the specialist…I have nothing but nice things to say. During my appointment Will S. was helpful, extremely knowledgeable, informative, kind, and walked me through my tuneup as well as solutions to the issues I’m having with my old system. I would recommend Will S. to anyone, especially newer home owners like myself who are still learning what I means to maintain a house!

Kimberly DeMarco

7 years ago

Ethan serviced out heating/air unit today. He was very friendly and very informative telling us about the yearly maintenance plan. We are considering it.

C Ann Bruinsma

3 years ago

Jeremy D. did a thorough job and is one of the better service technicians we've had in 20+ years; he is patient and explained every question that we had for him. Jack Nelson as a company has been very responsive when we have had any problems at all. We would recommend them to all.
[N Dogwood in BA]

Mike Dawson

3 years ago

I purchased a 2 stage 4ton Lennox complete heating and cooling system from Jack Nelson Service Experts. They gave me a price and then informed me that they offered special 0% financing however it would require a service contract, so the prices increased to cover the contract. Understandably they want to make sure the system stays in good shape for the life of the loan. So, 2 years later I sold the home. I paid the loan and called Jack Neilson for a prorated refund of the remainder of the service contract. After a week of giving me the run around they finally told me that the 10 year service contract was part of the total price. As if a company would give away 10 years of free service. Anyway, this wasn't was true, I referred back to original agreement and it did show a line itemization of all the parts of the system inclunding a line for the contract. However it didnt include the individual prices for each part. This is my oversight. In closing I do highly recommend Lennox Signature series systems, just don't by it from these folks.

Lisa Johnson

2 years ago

Very professional. Had to have a new unit installed and I could not be more pleased at the experience I had with everyone. Matt did a great job diagnosing my issue. Rusty brought me a portable A/C unit until my new unit could be installed. Rusty even moved the install date up from the original projection. Sam and Cameron did a fabulous job installing the new unit. Everyone was professional, friendly, and had excellent communication through the entire process. I would highly recommend Jack Nelson Service Experts.

Steve Brown

6 years ago

Was very disappointed in my initial appointment being cancelled toward the end of the two hour time frame, then re-scheduled the next week, then was forgotten again. I called at the end of the two hour window to check on the tech and was told they would get someone to my house soon. Thirty minutes later the tech shows up and he told me that I was not on his schedule. What an inconvenience. Will say that Cy #470 did an excellent job once here and was helpful in explaining the grade sheet that he did at the end of his work.

Rob Wheeler

a year ago

They were terrific. We have used them for years.
They even are dog people.

David Meyer

a year ago

Had my AC serviced early August 2022, Joe and Jason were both there right before the time window they gave me, which is a first for any service company. During the service they both answered a load of questions that I had as a new home owner and were able to walk me through what they were checking as well as what to watch for to maintain my rather old unit.

Very much would recommend and will be going back for future needs.

Brianne Powers

4 years ago

Vickie Horton

5 years ago

I called Jack Nelson because I wanted my system checked before Spring set in and I was concerned about a noise I was hearing. Braxton was the tech that came and he was so courteous and friendly and he was gentle when explaining to me I needed my system replaced. :( Within a couple of days Clayton and Justin were at my house installing which took all day. They were both hard workers and explained it all to me when they were finished. A couple of weeks later I had my ducts cleaned by David and Michael. These two were great! My experience from the office staff to the complete finished product was great.

Dawn Southern

9 months ago

DeAndre is very professional and takes care if our equipment. Very happy with the service

Liz Guilfoyle

3 years ago

10 pm, house is 90°
I called expecting to leave a message and actually spoke to someone. The next surprise was he said someone will be at house between 8am -10am in the morning. Got a call at 815ish and Will S arrived at my home at 845. All I can think was miracle. What biz does this anymore?
Will S was very professional and did a great job explaining the AC problem and costs.
Highly recommend.

Dennis Charles

5 years ago

Jan 15, 2018 Woke up Monday morning cold. Furnace not working. Very surprised how fast they were able to get out and replace igniter in furnace. Very pleased with their fast service. Highly recommend.

Tanyja McKnight

3 weeks ago

Jaya and Seth were phenomenal and I couldn’t ask for better A/C service professionals! They were very knowledgeable and took time out to educate me about my A/C system and I understand it now more than ever! Jack Nelson is very affordable and top quality service! Keep up the great work guys, I’m very impressed!

Larry Heckman

5 months ago

DeAndre Dabney, Technician, promptly found and cleaned a dirty temperature sensor in my Lennox heater. DeAndre explained how a dirty temperature sensor could cause my heater to malfunction. Samuel Sandoval, sales consultant, accompanied him. Both were very courteous.

Ted Cavallin

a day ago

Jaya and Seth were ultra-professional, pleasant and knowledgeable. Very appreciative!

Ashton Bushman

7 years ago

We just wanted to comment on the exceptional service we have received from Jack Nelson Service Experts. From start to finish everything has been perfect. We called Jack Nelson Services out for our old system in summer when it was no longer putting out cold air. We then purchased a new system from them, which was installed promptly & professionally. We are incredibly happy with the service we received. We were also incredibly impressed with the staff that assisted us during this process. We wanted to say a big thank you to Austin who did our first service call, Kelly in sales who helped us choose the right system, Kenneth & Alex who worked extremely hard non-stop installing our new system & Todd who performed a service call so quickly & efficiently. All of these staff members were extremely courteous, professional, friendly & highly knowledgeable. Thank you Jack Nelson Service Experts for being so reliable & providing high quality service.

Loretta McCollough

7 years ago

Dean, Clayton and Brian did a great job installing my new furnace and A/C. Prompt, courteous and knowledgeable. Highly recommend.

Greg Conover

3 weeks ago

Seth and Jayla did a great job. Seth described what he did and was friendly and professional. AC unit is working great.

Juliann Barbera

6 years ago

We had our air conditioning installed today by two experienced and detailed technicians. They greeted us with professionalism. After they began, we knew we could trust their work. They were very thorough and the installation was great. They had a lot of work to do and did it with grace. There wasn't a drop of debris anywhere. We thank Jack Nelson for sending Andy Bergeron and Garret Smith to our home!

Desiree Hodges

a year ago

Eric provided comprehensive information so that I could make an informed decision for the add-on unit to my ventilation system.

Jack Nelson Service Experts continues to provide quality service at a reasonable price. The technicians, Jeremy & Mike, was friendly and professional, trained to care for the needs of these systems plus the customer service that they provide is great. It leaves customers, such as myself, with a sense of security, confident that they are receiving the best care for their heating and cooling systems.

I really appreciate that the people at Jack Nelson Service Experts rely on their work quality rather than clever advertising to reach people. Great Job, Guys!!

David Conger

a year ago

Alex F. was the tech that did a pm service on our unit. He is very courteous and answered all our questions and was very thorough with his inspection.

Jessie Brandt

a year ago

My Service Experts were Tommy and Jake. I had shopped around over a few years for the best company to maintenance my AC and Heater. I am so happy with Jack Nelson! Where other companies take a while to call back, don’t give much information, try to pressure you into whole new systems and a variety of other angles, - that was not the case with this company. They were so professional from the moment they answered my call. They were able to book me in surprisingly quick. Tommy and Jake called me when they were about 30 minutes away as I requested. They drove in the snow to my home! They were instantly warm and friendly in their greetings upon arrival. Both were so thorough in their work I was honestly impressed. Jake was so kind to my 6-year-old son who naturally asked him a million questions about his work and what he was doing – Jake explained to my son what work was being done and what they were looking at. He even showed my son a magic trick with a quarter (my son is still talking about it a few days later!) Tommy was working away with his excellent job of checking the outside unit and standing in the cold weather, and he changed the filters for me. I am honestly so impressed with these two men. It felt more like they were brothers who were taking care of their sisters’ home than it did of me hiring a company in. These two men are excellent employees and need to be recognized. Thank you for being such a great company with great staff. I will for sure use and also refer other to Jack Nelson!

Michael Williams

6 years ago

Jack Nelson Heating & Air Conditioning replaced my downstairs air conditioning and furnace units with quality Lennox equipment in August 2016. The two (2) gentlemen Scott and Andrew that performed the prepaid maintenance agreement on the equipment March 2, 2017 were very professional and courteous. Besides the quality service from both, Scott redid the back plate for the thermostat that was askew and loose. Again thanks Jack Nelson for the superior product and professional quality exhibited.

Michael Williams
Broken Arrow, Oklahoma

John Maguire

a year ago

Jason Freeman & Rusty Renfrow were very knowledgeable and explained everything perfectly.

Donna White

6 years ago

Do not use company. They are not a honest company at all. And they are VERY high in price scam.

Karl Burns

a year ago

Eric and Jaya did my semi annual maintenance on our HVAC system that was installed by Jack Nelson 15 years ago. Very polite and also cleaned the outside coils. Look forward to seeing them this winter for the next checkup.

Leca Rickner

6 years ago

Jason A. was at my home today to perform routine maintenance. He was extremely efficient, respectful and honest. I am very happy to give Jason 5 stars!!

susan chalmers

2 years ago

We have used Jack Nelson for many years and have always been satisfied with their service. The techs are very courteous and professional. They show up on time and they explain things well. They make recommendations but are not pushy. The yearly HVAC service plan is a good deal. Excellent customer service today by Alex F and Eric P for AC tune up!

markland1000

5 years ago

Great service, sincere employees, and they know their stuff. They took really good care of my Mom with a replacement unit through the initial diagnosis, the estimate, the explanation of options, and the installation. We appreciate Scott, Randy, Clayton, Garrett, and Justin for all of your hard work with this process. You were able to get a new unit ordered and installed within a couple of days! I even appreciate your understanding in thoroughly checking out your company before we committed. You guys definitely lived up to your name!

Ophelia Ruth

a year ago

Eric Porter sales consultant is very pleasant and cheerful Cameron, Scott, Mike installed my hot water tank very knowledgeable young men professional service was outstanding 👍👍

David Mobley

2 years ago

Both the sales rep and the service tech were courteous, professional, knowledgeable, took COVID-19 seriously and from what I can tell, Dustin did a fabulous job on the AC and the furnace. I will recommend Jack Nelson to friends and other people that have need of heating and air service. I might also try your plumbing service when I have need.

Thanks for the excellent service! David

Richard Horning

2 years ago

Jason Freeman was very courteous, prompt and efficient as he serviced my HVAC systems. I always appreciate great service from professionals.

Jimmy Fitzgerald

3 weeks ago

Lois Finn

2 years ago

This is Jerry and Lois Finn, Tulsa. Jason Freeman and Eric Porter came today to service our units and change the filters. They were very professional!!! Before leaving they went over the performance inspection sheet with me. I thought they were very thorough. I would give them an exceptional rating!!!!!

J L Allen

3 years ago

I had the privilege of having Joshua Glass come to my home for my prepaid maintenance of HVAC systems which are 2 years old.

Joshua was extremely thorough with his assessments. He did not try to use “ short cuts” of any kind. Very pleasant and knowledgeable of the products. He answered all my questions thoroughly and offered suggestions as well.

I was extremely pleased with having had Joshua come to my home of which he was very respectful.

I highly recommend Joshua and Jack Nelson Service Experts! A great experience every time I interact with all the staff!

Sincerely,
Jerry ALLEN
Tulsa, Oklahoma

Scott Doerr

3 weeks ago

This company repeatedly keeps calling me to solicit their membership offers. I have repeatedly informed them that I am not interested. I would very much appreciate the cease and desist as a form of personal respect.

Landon Rogers

a month ago

Mark Pittman changed blower motor and ac is working

J and C Whitekiller

4 years ago

We had to call them when our AC went out and they did an ok job last year. But since then, they have randomly called multiple times. They so pushy about scheduling, don't seem to take no for an answer, and have been argumentative. I told them I would call them if I need something, but they keep continuing to call. I get maintenance is important for the homeowner and so is customer retention for the business, but it's not ok how they are going about it.

Valley View

5 years ago

Clayton and Justin P Worked hard and got our new AC installed. Thanks!

Pam Hawes

8 years ago

Austin was very friendly and helpful - Thank you, Jack Nelson

rick fruechting

4 years ago

Casey with the Jack Nelson co. Came today and installed our Nest thermostat which was not a basic install due to remote system we already had for our zoned areas of the house and he made it all look great and modified some wires to make it all function together properly. Thanks Casey !! We Will always recommend Jack Nelson service experts.

Caleb Rich

3 years ago

Brian did a great job with our quarterly maintenance. Thanks Brian!

Kaylee Huerta

5 months ago

Ray Yarroll

2 years ago

Dusty and Roy performed my annual heating checkup. Both were on time, courteous and did a great job. Very pleased, as usual.

Darnell Roberts

3 years ago

Great job Casey Lane was my service expert he done a wonderful job. I recommend him to everyone who's having problems with their heating and air

Charlene Gibson

7 years ago

Mike Campbell and Dean Meyer did a wonderful job!

Cody Cunningham

3 years ago

Joshua glass was awesome, very knowledgeable, direct and helped with all our ac questions and needs.

Dale Dale

a year ago

As always the service tech was Very professional and personable. The experience could not have been better!

diana tosch

6 years ago

My air conditioning was not working as it should be....the problem was not easily found, the last technician that came out masked the problem with a little Freon and a hefty service fee. Yesterday, Daniel came out from Jack Nelson. I was honestly worried another in and out tech, mask the problem, hefty bill...etc.etc. Daniel actually LISTENED to me, started looking at everything that might be an issue, he even called another tech out to brainstorm the problem. This started at noon, they worked continuously, finding the problem, going and picking up the part and then repairing the unit. It was 7:15 p.m. when they left. Daniel was very professional, determined, and I believe the only reason our issue was not once again masked with a quick fix but not repaired! Thank-YOU

W D B

a year ago

Micah H. and Matt A. were thorough, polite, friendly, and professional. Very knowledgeable, went above and beyond the service I have received from other companies.

Peggy Aycock

2 years ago

Thanks to Cameron, Jeremy and Deandre, I have hot water again. Have used Jack Nelson for HVAC. Called upon them for the first time for plumbing. Got it all taken care of in a day.

Patandkristi Laceyposey

10 months ago

Jaya did maintenance service on my heating system. She was very pleasant, very knowledgeable and informative. She discussed all her findings and answered any questions I had.I think you have an excellent representative of your company.

Brian Cook

3 years ago

I called Jack Nelson in end of the summer of 2018. A/C wasn't cooling. It was low. I paid $150 for a 10 min leak detector testing. The only place he could find was around the service values. He put new caps on. June of 2019 A/C wasn't cooling. Called them back out. It was low again. They replaced the service value and re-charged. May of 2020. It wasn't cooling again. A different guy this time. I told him the story. He said it was anything but low on charge. Said it was probably the TXV. It was under warranty still. It would cost $1000 to replace it for the labor. I called some other places to get a second opinion and find out what they would replace a TXV for. One place with good review said they could do it for $550 and that's with buying the value. I told them to come out and check it. After checking the charge they put in 2.5 pounds of refrigerant. It started cooling. They said they would come out in the fall and do a test on each area (condensing unit, lines, evaporator) and fill with nitrogen and see which one looses pressure. Jack Nelson either can't read gauges or tell the truth. They are twice as high. Save some money and use someone else!

Pablo A

a year ago

My upstairs furnace was vibrating quite a bit. Jack Nelson came the same day to service my furnace. Matt A. and Jake showed up, on time. They immediately solved the issue and were kind enough to make sure all my other HVAC systems were running well. This is why I enjoy being on their premium plan and will continue to do so. Thank you

April Owens

7 years ago

Hello,
Just a quick Thank You!!!! The ladies in your office were so nice!!! I received service in a flash & will for sure be a repeat customer!!! Daryl your servicer was very kind and professional!! He was super knowledgable and got our A/C working better than it has in a long time!!! I appreciate the service and will recommend your company in the near future!!! Sincerely, April & Justin and all of our fur babies!!!👍

Moriah Widener

7 years ago

Our HVAC system was getting close to 20 years old and we knew we would have to replace our entire system soon, but were putting it off. When the AC failed in July, (of course) we couldn't have been more lucky that we called Jack Nelson.

Austin worked with us to design a plan that would work for our home and our budget and was wonderful to work with. He was up front about costs and time so that there would be no surprises-except good ones. :)

Work was scheduled to begin on a Thursday but knowing we were without a cooling system, they came early and put in a loaner window unit to help us stay cool and started work ahead of schedule.

The majority of our install was done by Clayton, who was amazing. He was friendly, considerate, and extremely professional. He also kept everything clean and left no mess for me in any area of the house.

Our install included replacing the AC, Heater, and flipping our duct system from the floor to the attic. When part of the crew was held up on another project, Austin himself came and helped with the install and Clayton worked long hours to get the house cooling.

Flipping the duct work was a huge task and I was extremely impressed at the precise install of the ceiling vents. Brian, Dean and Clayton all worked to make sure our vents were consistently spaced throughout the home and didn't leave any mess at all. They even filled in our floor vents-which I was not expecting-and replaced our old carbon monoxide detector. When working on these things throughout the inside of my home, I was completely comfortable being in the house with my daughter because the team was so nice and professional about their work.

Thank you for taking such great care of our big project. It was a stressful situation that was made much less so because of your company and team!

Brandon Coons

3 weeks ago

I called about a leaking water tank at 7:45 AM. Camron came out by 11:15, assessed and fixed the issue within an hour. Extremely polite and knowledgeable about his craft. I would highly recommend Jack Nelson as a service company and definitely Camron as your plumber. Thanks for being a great company and employing great people.

Denise DeLozier

a year ago

Brian and Clayton were very professional. Job well done!

11-1-2021, Matt A. Did heating maintenance, excellent service, very professional and friendly.

Terry McGee

a year ago

They way over charge for freon! Charged $120/lb everyone else is $80 and below for 410A! Safe some money and call someone else!!

Jill Willey

5 years ago

Casey has been to our home before. He is always very courteous and competent. I appreciate that Jack Nelson sends the same technician when possible, and that he always wear booties on his feet to protect our floors. Casey recognized, offered, and changed a light bulb that my elderly husband and I could not reach. J.N. truly delivers above and beyond service.

Karron Crandall

10 months ago

Very professional and courteous. Prompt service.

Tyler Osborn

10 months ago

I'm not usually one to write reviews, but I feel like these guys are underrated. I hadn't heard of them until the other day when my hot water heater died. I was looking up different places because I wanted it fixed ASAP for obvious reasons. Found this company and gave them a call. First off, there was no wait. I got through with no hold and got an inspection set up. They offered me a membership to their loyalty program which was gonna make the visit (outside normal hours, mind you) free. I asked what the catch was, and all they wanted was my email. 100% worth it. You know what the big name M*llins wanted to charge me to come check it out? $296. NOPE. So they come out, inspect, and we set up my tankless installation for the next day. It was a long process because I was going from a traditional tank system to tankless, but they got me all fixed up and did a great job. Shout outs to Steven, Ryan, Deandre, Lee, and Katie who all helped me get everything taken care of. I'm sure there are more people that helped me but I'm terrible with names. Literally EVERYONE I talked to and interacted with were ROCKSTARS. Y'all have a customer for life. Thank you!

Ahie Trollbane

6 years ago

Andrew was over yesterday to do our six month heating/AC. He was very professional and focused on doing the job right.

I also learned that Andrew is an Army Veteran; I appreciate the fact that Jack Nelson hired a fellow Veteran, particulary, one that is as dedicated to doing the job right as Andrew is.

gary buscombe

4 years ago

Very good service with professional technician Casey. Fixed the AC right up!
Will be a loyal customer, with service contract.

Eddy Taylor

7 years ago

Kent Rowley is a excellent serviceman which took care of my air conditioning problem. Kent took the time to troubleshoot the problem which was the contacts on the unit. Also, once the unit was up and running he found another problem and fixed that one. I’m very thankful that he was the serviceman that was sent because of his great customer and service skills. If all your servicemen are as good as Kent I’m sure all your customers will be happy with the care they provide. Thanks Kent!

Sean Ramsay

6 years ago

They came out within the hour and fixed it in less than an hour. Our tech Cy Wheeler was professional, informative, and honest! Second time we have utilized Jack Nelson with great results.

Paula Ahrend

6 years ago

Johnny was right on schedule to perform our maintenance check-up. He was very thorough and explained everything that was done and the importance of maintaining a system that we depend on very much. He was a very personable employee and hope he returns for our next appointment.

Kenny Dixon

6 years ago

Dorothy Weeks

7 years ago

We had Jack Nelson's technician Billy in today to do a maintenance check up and he did an awesome Job. Billy has been out to our home several times [maintenance-service plan] and he's always on time, respectful, honest and informative

Roger DeHart

3 years ago

Justin was terrific !!! He Made sure my 90 year old mother-in law's furnace was repaired before the weather got really cold. He is the kind of service person that you hope you get when you have to make the call.

Kelly Strunk

8 years ago

Laura Flores Bachman

8 years ago

Jeremy did a great job today. We've been on their service maintenance plan almost 3 years and they are extremely thorough. Their technicians are very knowledgeable and professional.

Angela Abernathie

9 months ago

Camron and Deandre are excellent technicians. They came in, introduced themselves, explained what they would be doing and got straight to work. They were both very kind and professional. 10 out of 10 recommend.

Geoff Rather

7 years ago

I've used Jack Nelson for the past 4 years .... twice a year checkups and, lately, replacement
of my two systems. I've been pleased with their service techs ... they are conscientious, make
me feel like they really care, communicate well, and make me feel comfortable that any problems
have been addressed. I recommend them for your HVAC needs. Geoff Rather

Nate Boone

3 years ago

Guy was super nice! Service was great.

Shelly B

7 years ago

Technician Billy Johnson was recently in for service maintenance, and I couldn't have been more pleased. Billy patiently explained how my new thermostat works, and even helped me install my Wi-Fi so all the capabilities of the thermostat could function. He was thorough, so patient, and took the time to answer my questions and then some. Jack Nelson is truly blessed to have such a diligent and caring employee; he's definitely best of the best.

•ItzZuzuTheNightOwl•

6 years ago

I called Jack Nelson to look at my ac. The tech they sent did not look at the problem just added refrigerant and charged me about $200 and said let's just watch it and see what happens. I signed up for one of their agreements at that time. The ac went out again. I called another company and the tech they sent immediately found the problem. I called and canceled the agreement but they did not cancel it. I called when they took money out of my account and they told me they would cancel it and reverse the charge. They never gave me my money back. The second month I called again and told them again they had charged my card. The girl said they would take care of it but could I send an email. I am an older person who does not use email. Now here we are 3 months later and have still not taken care of it. And they never sent my money back to me. From the first tech who came out and didn't take the time to see what the problem was to the girl in the office who didn't do what she said, this is not a trustworthy company.

Lenice Bailey

6 years ago

Carol Rose

a year ago

Jonathan did a thorough job, was friendly, and explained what he was doing when asked questions.

Farrington Jones

a year ago

Tommy and Jake helped a lot very informative and friendly would definitely use these guys again if any problems occur.

Shannon Fincher

10 months ago

After using Jack Nelson this summer for routine maintenance, I learned about and decided to sign up for their service plan. When it came time for my fall/winter service, they called me to schedule an appointment that was convenient for me. The maintenance technician that came out, Jaya S. was on time, thorough, considerate, and very knowledgeable. She explained everything to me and answered all of my many questions. I am happy with my decision to use Jack Nelson, and am super happy with the service provided by Jaya S.

John Guest

3 years ago

Your technician was neat, courteous and friendly. Send him to my house anytime. Matt was also knowledgeable and very good at answering our many questions. Consider us pleased. John & Florence

Linda Smith

7 years ago

I was pretty certain we had patched up our heat and air for the last time (which was originally installed by Jack Nelson in 1983). So we went ahead and bit the bullet and purchased our new energy efficient heat and air units. I assumed it would be at least a week process to get it installed but was told they could be there first thing the next morning. The Techs, Dustin (122) and Mike (389) were very professional and courteous and took great care to keep everything clean. We were up and running within two days.

Tate Goodman

6 years ago

Andy Bergeron came out to my house to help me. He was knowledgeable and helpful. He talked me through what he was doing and gave me some tips for good preventative maintenance. I can't comment on the pricing because I don't know how it compares but the service was excellent.

ashley lockwood

8 years ago

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Doug Morgan

a year ago

Micah and Eric came this morning to do our scheduled quarterly maintenance. We have been using them for years and always been impressed with the staff. Every person from the scheduler, sales consultants and technicians are courteous, knowledgeable and professional. I would dare say they must be trained or use to work for Chick-Fil-A! So with that, I don’t hesitate to recommend them to take care of your HVAC needs.

Kristin Peck

a year ago

They were able to come out that day and try and figure out the problem with my air conditioning, on a weekend no less. Although it couldn't be fixed until Monday, I appreciated that they attempted to try on the weekend.

Christine McCandless

8 months ago

The unthinkable happens. Heat stops working during the middle of the night. OMG this can't be true. So I called the place my father has used forever, Jack Nelson Service Experts. The person that answered the phone was incredibly personable, polite and professional. But let me tell you, he was nothing compared to Steve and Will S. who showed up later to evaluate the issue. They were so much fun in a time that you KNOW is going to cost you money, which, unless that's something you want to spend your money on, is NOT fun. Will S. worked his black magic to very quickly determine the issue and Steve laid out the cost. Decisions were made, and it wasn't a big sale, but they didn't seem to mind. They really did present themselves as caring about the customer. Ok, so 'we have to get the part and as long as it's in stock, Will S. will be back on Monday to install'. Great! So, now we have to go through the email and signature part of our program. Note to corporate: Consolidate those emails and signatures! While we were signing and emailing, we talked and laughed and it was like sitting with a couple of bros I've known forever. Next up, Monday, Will S. is Simply the Best. He arrived at the time he said he would, quickly replaced the part, we ran the test, and it works! I never doubted him. He is like a freakin wizard! Will S, any time you wanna come back by and shoot the sh!%, I'm game. Will S is not only professional, beyond capable, he has the best disposition and is a wonderful human. Thank you Will S. (and Steve). You rock

Jimmie Melda

2 years ago

Casey and Tyler came out and preformed a heater checkup. They were very professional. Explained what the analysis of the heater checkup and provided me with suggestions to improve the systems workings.

Cindy Peebles

8 years ago

Austin was a very pleasant, polite, and attentive to my needs with our home. Very knowledgeable and answered all of my questions. Would welcome him back to service our systems again. A super asset to Jack Nelson, thankyou for a great employee.

Raymond Shibles

a year ago

This was a semi annual inspection. It was thorough and professional, Eric and Daniel presented themselves excellently and did a wonderful final review.

Brad Powlison

a year ago

Don't trust these clowns. Tried to charge me 900 for a 130 part (their cost 300) and an additional 500 to install it. But if you join their membership you get a 25% discount on a 300% markup on their cost. Look elsewhere. Trust me.

Eric Thornton

a month ago

I paid a year in advance for their service they Never came back, straight up theft in my opinion. I received the initial inspection. Yet they keep calling me trying to get me to do more business with them. Each and every time I tell them they stole from me, not once did they offer a refund, or some way to make it right. Each time they state oh ok well let me take you off the call list....... then call again. My experience with these people is they are a MONEY COLLECTION COMPANY.

Suzanne Fernandes

5 years ago

I had a brand new hvac system installed by Clayton and Justin. They were timely and professional. They worked hard to get it done right. Very polite and hardworking team of 2 got my old unit hauled away, installed a new unit and even took out a window ac unit on my request. A brand new thermostat was installed as well. They went above and beyond my expectations! Both installers were courteous and skilled. No complains and no trouble whatsoever. A special shout out to the company for training apprentices in the line of work. After the install was complete, i was shown the parts of the unit and things to look out for. All important documents regarding the install and service warranty were explained to me at the end. Im elated at having an awesome install experience for a major appliance. I recommend Jack nelson service experts for both their price value and service satisfaction.

Thank you Clayton and Justin. I appreciate the effort today!

LeRoy Fore

8 years ago

Kenneth and Alex were the technicians installing our two units. Both were very professional, very knowledgeable, very courteous, and very helpful in answering all of our questions. These last two days have been very hot and humid, but they both endured the heat and finished the installation on time and with no problems for us. They even had to get on the roof. Kelly was very helpful in explaining the different types of units and the rebates associated with each. Austin was the maintenance technician that showed us that our old units were fading quickly and got this process started. Thanks, Jack Nelson Service Experts, for a job very well done!

Rachel Wagner

7 years ago

One of our AC units went out last night around 8. Les was here this morning around 9 a.m. and quickly diagnosed the situation. He replaced a capacitator, showed me the worn-out capacitator and explained in layman's terms what its function is; it all made sense. Les was friendly and professional. We have used Jack Nelson for three homes over the years, including our rental, and will continue to call them when we have a need.

larry s

4 years ago

Scott was great. Showed up quickly. Very professional. Highly recommended.

Laura Powell

7 years ago

Awesome service! Will be requesting Ethan Garnes next time as well. He did an excellent job. Fast and efficient.

Gary Robison

2 years ago

We moved to Tulsa recently and bought a house, and needed a tune up to be sure it was functioning properly. Jason F came out on my first contact with this company. I signed a year contract for routine maintenance. He was here early in the 2 hour window. Though I have a 17 year old unit, it is in good shape, and only needed a capacitor replacement for keeping it updated. I would rather replace and pay now, then wait until a super hot day and have it go down. Jason is friendly and professional. Unfortunately, my air didn't come back on and I didn't realize it for a few hours when it started warming up in the house. Jason dropped what he was doing, took the call ticket, instead of going home and allowing another shift tech deal with it. Turns out it was a simple fuse, replaced at no charge.
I recommend this company highly.

Jay Guinn

2 years ago

Jason Freeman was great. And professional

Joseph Sepulveda

4 months ago

非常識なACTIVIS

a year ago

Excellent service, professional and friendly, work done promptly and on time. I highly recommend Alex F. and Stephen.

Diana Cline

8 years ago

Austin did a fabulous job of servicing my units today. Best job!!

Loretta Radcliff

7 years ago

This is the first time I've used Jack Nelson to service my heating and air conditioning units and I was greatly impressed by the serviceman, Ethan. He was very personable and knowledgeable, clean and neat in appearance and professional. Overall experience is, I would gladly recommend their services.

eli wenninger

8 years ago

I called at 5pm and the service tech Jeremy was out there by 8pm! Never expected such fast service. Jeremy was very knowledgeable and a pleasure to work with. He diagnosed the issue and even gave us a coupon to use! Will definitely go back and refer to others.

John Chandler

4 years ago

Stephanie Reed

4 years ago

After my AC went out and I was jerked around by my home warranty company, Jack Nelson stepped in and stopped the sweating! They sent Andrew out same day, and he was amazing! He answered all of my questions, quickly assessed and fixed the problem, and even waited patiently while I fought with my home warranty company again. Bonus: I got a made in America part. Thank you Jack Nelson! 😄

Tiffani Hull

6 years ago

Scott & Andrew are so knowledgeable and very helpful. Arrived on time and solved the problem! I've already booked my next service!

Elizabeth M

a year ago

Lee and Deandre were the dream team! They called ahead to see if they could drop by... get this... EARLY! They showed up with smiles on their faces and a great attitude. They were both personable and took the time to answer all my questions and teach me how to do some simple plumbing tasks on my own. They really took their time with me and made sure I knew what I was doing. I've got a big plumbing job coming up and will hands down call this company and request the same service experts. Thanks, Guys!

Jennifer Struble

a year ago

telisa richardson

5 years ago

Earnest Easter

a year ago

Jason F. DID a great job. Very thorough

Aaron Cummins

6 years ago

Using Jack Nelson Service Experts did an awesome job helping me and my wife make sure our air quality was not harmful. Andy Bergera, the service tech, was very professional and showed us everything that we needed to fix and was very friendly. Highly recommend using this company!

Peggy Dohlman

3 years ago

Douglas Farley

3 years ago

Joshua glass did a fantastic job of geting my upstairs a/c working properly and advising me on ways I can make it run more efficiently.

Tyrone Higgs

2 years ago

Matt, the service tech showed up on time, was prompt, very helpful, and communicated with me thoroughly.

Jeanne Jasper

2 years ago

Mark Macheers

2 years ago

Great job Jacob and Brian

Rocky & Anita

3 years ago

Casey was very good technician. He took care of our issue. We were pleased with his work

Eric Blanchard

6 years ago

Casey had our AC unit running again in no time. Fast same day service!

The Happy Wanderer

2 years ago

Laura Wiley

7 years ago

We had an excellent experience with Jack Nelson. Kenneth and Alex were our installation crew. They arrived on time, were courteous of our space and our indoor pets, and were knowledgeable of the products they were installing. We would highly recommend working with this business and plan to continue using them in the future!

Maria Huff

6 years ago

Clayton, Brian and Dean did a great job - they were friendly, informative and professional.

Doug Morris

5 years ago

10/12/2017
Gotta add another great review for these folks! We signed up for the seasonal maintenance on our heating and cooling system. Wonderful guy named Stanley came out, came out EARLY actually! Sweet! Stanley discovered that the new thermostat we had purchased from Honeywell was faulty. Turns the heat on but won't turn it off. Stanley went through our entire system to make sure there wasn't a larger issue at hand. Luckily that was it. Contacted Honeywell and they are sending us a new one. Thank you again Stanley for that!

Our AC conked out @ 3:30p and Jack Nelson had an expert out to the house in less than an hour. Our man Andy Bergeron was great! He was very knowledgeable, very thorough. He gave us wonderful tips on making the AC run more efficiently and smoothly. He suggested a few things for our system that we had never even heard of. Best part of all: the price. We didn't have to take out a loan to pay for the repairs. Will definitely be using them again. Thanks again Andy!

Kim Atzbach

5 years ago

Stanley was very professional, thorough, and kind. We will be requesting Stanley again in the future.

Paul Ramsey

4 weeks ago

Jaya was very professional.

RICHARD WELLNITZ

2 years ago

Jason F. and Matt A. were very friendly and professional. They answered all my questions. They were also on time.

Mike Miller

5 years ago

Luis Saldana

6 years ago

Andy Bergeron, is an excellent service technician, is the epitome of perfectionism.

Charles Floren

2 weeks ago

Joseph Sepulveda, technician for Jack Nelson Service Experts, recently came to my home to perform the annual inspection and tune-up for the Advantage HVAC system they installed. As has been true of all service calls by Jack Nelson technicians coming to my home over the many years that I've used their services, the inspection and tune-up by Joseph Sepulveda today was conducted in a very professional and thorough manner. Joseph's willingness to explain his process and findings in detail and to answer any questions I had inspired confidence in his work. In addition, Joseph's polite and friendly attitude added greatly to the over all positive experience.

Marsell Brown

a year ago

Very nice service quick and efficient took time to explain service performed. Will use again plumbing.

Philip Zavilla

a month ago

Cindy Wieland

4 years ago

I had service last week. Technician was Casey. He was very professional. He informed me of my problems and what was needed to correct the problem. He was here for a few hours to clean and inspect my two furnaces. I felt he had done a great job and was concerned for my safety. I would recommend him to anyone and would certainly hope he returns to my home in the future.

Dan Calhoun

2 years ago

Dustin was the one who came to do our winter check up. He was quick, thorough, and quiet. He was very attuned to what we were doing and tried his best to stay out of the way and keep the noise down to a minimum. He made every effort to keep dirt and grass in the outside from getting inside. In summary, he was excellent!

Sara Moss

a year ago

Thank you, Casey Lane! He fixed our AC after 3 other companies could not and now he’s stuck with us forever! I will be recommending Casey to anyone who asks!

Marci Powell

5 years ago

When I hear Jack Nelson Service Experts, I think of a professional business with excellent service technicians and support teams. Mike Cates took a lot of time with us to explain our heat/air choices and answered all our questions. We were blessed to have Clayton and Justin to install the units. They completed this project in one day!

Kim Smith

8 years ago

This is the best company I've found. I won't look any more. They solved my problem quickly & at a fair rate. Several other companies were going to charge me 5 times as much to do it the wrong way.
Tracy did a great job. He was very professional & helpful. I trust these guys. That's more than I can say for the other companies I've dealt with in Tulsa over the last 15 years.

AzizA

2 months ago

R. Ryan, Sam and Ryan did an excellent and thorough job here in our Columbus Neighborhood today. So far so great! The HVAC unit is as new as it looks and was a much needed installation after all these years at our home. Already cooling the house faster and better balanced throughout. We got a new Thermostat to go with it! Shout out to you guys! ☆☆☆☆☆/5 STARS

Larry H Pittman

a week ago

Service rep texted before he came and showed up on time ready to work. Great experience and will stay with them for any AC or plumbing problems.

Wayne Bagby

2 years ago

Found a water build up from a clogged drain line immediately ( about a half gallon) blew out the clog, changed the filters, checked AC efficiency to the thermostat. Very courteous and knowledgeable. Restored my faith in my existing system to last until I’m ready to upgrade.

Jackie Peters

8 years ago

Austin did a great job servicing my Lennox heat pump. Now I'm ready for the summer heat.

Jim Owens

7 years ago

I called Jack Nelson to check my A/C performance. I was greeted with the professional and polite attitude that I wished all businesses would follow.
Service Tech, Todd Herron, was my home the next morning as promised. Todd was most informative, investigative and polite. We felt very at ease with Mr. Herron's attitude, a real pro!
Thanks again Jack Nelson!

kathy goodwin

7 years ago

Kent Rowley, my heat/air guy came out this morning for my heater tune up and gave me some valuable information! From different choices in filters to how to get my concrete slab foundation checked for cracks! Who knew you needed to have this stuff done? Not me! But it makes sense with all the rockin' from the earthquakes.

Anyway, he did a great job, as always and I'll probably see him again in May for my AC tuneup!

Thanks Kent!

Richard Jackson

5 years ago

Good

Katherine Keck

3 years ago

Prompt service, very knowledgeable, friendly and professional! Highly recommend this company! Scott and Jake were our service technicians they were knowledgeable, friendly and professional!

Scott

2 years ago

Micah was out to do my semi annual maintenance today. He is very professional and provided clear and informative answers. I have been a customer for years and have used their annual maintenance program as well as had an entire heat and air system upgrade. Top tier company and technicians.

Kathy Fry

8 years ago

austin was awsome

Patti White

2 years ago

Patrick Wheat

3 months ago

My AC stopper blowing cold air and the family was getting pretty miserable. I contacted them that night and they came the next day, diagnosed the problem, checked everything, and got our system running good again. Extremely grateful since I know this is a busy time of the year for them.

Duane Chalmers

a year ago

We found a small leak on the outlet line of our hot water heater late in the afternoon. We got an appointment with Jack Nelson the next morning. Lee & Deandre were on time and very professional. Lee was very knowledgeable and explained the needed repair, as well as giving me some guidance on replacing our current water heater with a tankless system when the time comes. We've always been happy with Jack Nelson and this was no exception.

Mel B

7 years ago

AC was acting up & I was worried they would be booked up since it was the middle of the summer but they were able to come out that same day! They were very professional and helpful and also told us where we could get cheap air filters! Thanks to Les for all your help!

James Chalmers

3 years ago

pamela brown

3 months ago

Very concerned about my being comfortable

Kay Huddleston

9 months ago

When you need 2 complete units replaced and it's by far the hottest day of the year, Jack Nelson is the group to call. Jack Nelson has serviced our units for 20 plus years and we've always been satisfied. Clayton, Justin and Keegan arrived around 9 and worked continually in this heat to get our units in. The crew didn't leave until after 9 that night. Keegan and Scott even came back this morning because I had a concern, they reassured me that everything was good to go! Good service, polite and hard working crew.

Once again a great experience with our fall service. Joseph S was friendly, knowledgeable, and courteous! Did all of the work even after being stung by a wasp!! Thank you Joseph!

Benjamin Dye

5 years ago

These guys are very professional and helped me through a very difficult warranty issue. They are great communicators, making it easy to get technicians and work scheduled. Justin V. was our technician, and we couldn't have been happier with him. He was knowledgeable, cleaned up after himself, and explained everything clearly. I would definitely recommend this company to a friend and Justin as well!

Kevin Graves

3 years ago

Jack Nelson SE contacted me when it was time for heating system check in preparation for fall/winter. I got to pick my time slot and their service representative Jeremy called me 15 minutes before he arrived. He explained the service check list and asked if I could show him location of units and air returns. He asked if there were any problems that he needed to look at prior to starting service check, and then he put on the wife friendly booties and proceeded to perform a thorough review of our two systems. Once he was completed, he reviewed each item of the checklist and their current condition. Definitely pleased with the detailed check-up and feedback that Jeremy provided to assure me we were ready for winter!

Sandy Fleener Bell

2 weeks ago

update 8/4/23 Once again I got excellent service!
The technician was fast efficient and knew my system well. He diagnosed the issue and ordered the needed part and will have it here and installed in no time.

They Have a plumber now! Lee Ashcraft was early, efficient and honest! I've had some really bad experience with a less than honest plumber so I was so happy with Lee's help.

Fast, friendly and efficient
The tech was great! He did everything I asked with a smile and did it quickly. He knew what he was doing was very pleasant, but efficient. Can't ask for more than that.

Federico Bustos

a month ago

Good service nice people

David Rodriguez

5 years ago

Braxton came and helped us in our time of need, from the time I first picked up the phone I think about 45 minutes passed before he showed up in front of our door step and completely explained what we needed, was really polite and we're super grateful for all his hard work. I highly recommend Jack Nelson Service Experts. We're going to continue using them for all our service needs.

robert mitten

a year ago

Jason F was punctual, courteous and knowledgeable. He made the repair and advised me regarding possible future expense and the most economical and practical alternatives.

Kurt Wachtendorf

7 years ago

Austin did a great job with our preventive service call. He also explained how to set up regularly scheduled preventive calls in the future. From this information we were able to set up a schedule which takes the worry out of it! Austin was great!!

Thomas Pigg

a month ago

haylye wheeler

2 years ago

We had Brian out to do our maintenance. He was professional and on time, and was great with our animals and did a great job. 10/10 would recommend, very impressed.

Carolyn Hochstedler

a year ago

Will and John kept in contact with updates on parts and arrival time. Which I appreciated. They diagnosed the problem and promptly sent to work. Very professional, knowledgable.

Alan Snider

4 months ago

Have been using them for 10+ years. Always on time and thorough work. Great customer relation skills for my technician, Joseph.

Ikner152rams

a year ago

I had jack Nelson come out and do a free estimate on our sewage line, supposedly found the issue and charged us to fix it. Which we were okay with if it would have gotten fixed. Problem was not fixed whatsoever and when we called them about it they only offered to do the same service again and charge us again for it, and or run a camera down our drains and charge us even more, when the original person who came out said it wasn’t necessary. They wouldn’t offer us a refund originally or do anything about it. They also didn’t show up with the proper equipment to even solve our issue, or even tell us what the actual issue was. Finally got them to at the least refund us half of the cost. Had Jordan’s plumbing come out and he fixed the problem very quickly and actually located the issue. Highly recommend Jordan’s plumbing.

Marshall Wells

4 years ago

Casey did a great job! He was extremely courteous and did great work!

Jason B

7 years ago

Got my new Furnace put in today. Clayton and Kent did a great job installing it and getting rid of my old equipment and Kevin my sales manager did a great job selling me a great product.

Carol from Tulsa, Oklahoma

a year ago

I use Jack Nelson for all my HVAC maintenance so when my hot water heater needed to be replaced, I called them to see if they could take the job. They were out to my house within 30 minutes and they had the job completed in a little more than two hours. The new system works great and the two technicians, Lee and Daniel, were very thorough, capable, and curteous. I recommend Jack Nelson to anyone needing plumbing assistance or HVAC work.

BILL McGHEE

a year ago

Daniel did seasonal maintenance and system checks for both of our A/C units, which took almost 3 hours. He was very thorough, polite and professional. This was our first time to use Jack Nelson's company and we were very pleased. Cheryl Wilson

Tim Mullen

5 years ago

Both techs that came out were professional and courteous. Casey was called in for his expertise and finished the job quickly and even taught me something about the thermostat of which I was previously unaware.

Linda Becker

a year ago

The gentlemen that came out were very professional located the problem right away and everything was taken care of. We're very happy.

Luis Saldana- Contreras

6 years ago

Today I Luis N. Saldaña, received the 2nd of two yearly visits, this time,was Mr. Jason A.
Jason did an Excellent, professionaly executed preventive maintenance visit, I was impressed by his in depth Inspection.

John Wieland

7 years ago

Dustin arrived on time, was very friendly and professional.
I would welcome him in my home anytime!

Verle Woods

6 years ago

Clayton, Garrett and Justin have just installed the new system on my wife's parents home and provided excellent service. They were very professional and attentive to schedule needs and her many questions. They provided the highest quality of work and I would highly recommend them.

Maria Younger

3 years ago

I've been a customer with Jack Nelson Service Experts for over 10 years.
Just had an urgent need for my air conditioner unit, it had stopped working.
One of their technicians, Joshua, came out and did an EXCELLENT job on my unit and also took time to educate me on my system and made appropriate recommendations to improve my home comfort and safety.
He was very efficient and professional.
I would highly recommend this company to anyone.
Maria Y.

James Firth

a year ago

I called Jack Nelson this morning and I was able to get assistance this afternoon. Jason resolved my issue quickly and very competently. I've yet to have any issue with their technicians.

David Hein

7 years ago

Called at 4pm, up and running by 6pm. Kim took the call and Tracy got my system up and running. He knew what to look for and had the part in his van. Price was great and will use their services again.

Rusty Linker

4 years ago

Grace Wier

6 years ago

We had our entire HVAC replaced by Clayton and Garrett. Randy sold us the package. Our experience was gold standard, we were so please. In 24 hours we purchased and were enjoying our newly installed system. We will never use anyone else for service.

Ed Klaassen

5 years ago

Ron McCoy

8 years ago

I have used Jack Nelson company for years and have always found them to be quite qualified and very professional.

Ruthie B

a year ago

Matt and Eric were very professional and did a great job.

Bob Waterstradt

3 years ago

AC went out on 90 degree day and weekend. Scott Jenkins came out and diagnosed problem and when Roy Anderson arrived we got the solution plan completed. Since they could not change system until Monday morning, Roy offered to go to the office and get a window unit for us to use (that is going above and beyond) . Monday came and so did Scott and his team and they started a complete change to heat/air system. Very warm day, but the work was non-stop. Roy checked in frequently, and even brought a cooler with cold waters for the install team. By 6pm that evening we had a beautiful new system fully installed and working.
Fantastic Job! Thank you.

Michelle Eid

5 years ago

Casey came this morning for our air conditioner and was very kind and helpful. As always we give their service 5 stars for their kindness and knowledge in diagnosing and fixing whatever issue we are having. Thanks again !! Definitely recommend them 👍🏻

kelley cole

a month ago

Teri Alexander

2 years ago

Kayla Johnston

a year ago

Lee was great!! He did everything until the job was complete.

Geraldine Biree

4 years ago

The Technician Casey Lane was very professional and gave us detailed information about our AC unit and what steps he took to solve our problem.

Misti Rake

2 years ago

Jason Freeman was our technician, he was very professional, knowledgeable, friendly and proficient. He got our AC working again in less than half an hour. He answered all of our questions and made sure we were completely satisified.

Art Van Holt

6 years ago

Dustin beene was very knowledgeable and helpful to us and deserves a raise and a bonus!

Trent Eyler

7 years ago

Our air conditioner stopped working (again) and we called Service Experts. They discovered that our system had lost its refrigerant and needed to be replaced. Austin came out the next morning and discussed our options. We decided to replace our old 12 SEER unit with a new Lennox 16 SEER system. A crew of three people showed up the next day and worked all day to remove the old system and install the new one. Many thanks to Clayton, Dean, and Brian who worked all day, a lot of it in our very HOT attic to get it done. The new system is fantastic! We had our old system set at 72 degrees; we keep the new one at 75 degrees with even more comfort. Noise; there is none. The new 5 ton Lennox cannot be heard when it is running. Wow!! We highly recommend Jack Nelson Service Experts and all of their employees. Trent and Jean.

Jorge n Jael Jimenez

2 years ago

Our Technician Scott was great, very knowledgeable. Explained all that was being done, I trusted all his suggestions and recommendations. Already feel a difference in our home. Absolutely great service, I definitely recommend!

DanTinaFPS on Etsy

5 years ago

We received excellent service from Casey Lane on 9/8/17 during our performance inspection of our new Lennox system, which is running like a finely tuned machine. The new heat pump alone has already saved us hundreds of dollars in propane. We also love the new wi-fi thermostat and controlling the temperatures/features from our iPhone.

R. Wayne Guevara

6 years ago

Jack Nelson provided exceptional customer service from the first phone call through the instillation of our new heat and air unit. Randy came to our home and discussed the options available and beat the quotes from other companies. The instillation team (Clayton & Chris) arrived on time and were very professional throughout the process. Both answered any questions that I had and made me feel confident that I made the right choice. Highly recommend this company!

L H

4 years ago

Jeremy just finished service and inspection. He explained what he did and why I heard a strange noise. I love this company and would recommend to anyone. I discovered them from AARP website.

Tia Christian

7 years ago

Clayton and Robert were here yesterday to install a new AC and Furnace... They were fantastic!!! Very nice and professional, great work!!!!

Kay Balletto

a year ago

I was happy with the conduct and work ethic of the men. They worked so well together. They were busy the whole time they were here. They cleaned up everything before they left. God bless them.

Glen R Jones

10 months ago

Very clean and professional installation. Great work by Scott, Sam, Ryan, Josh. Great team!!!

Junk Mail

a year ago

Alex was on time and very good at explaining what he was doing. And Rusty was very helpful in telling me my options regarding issues that may arise. Both were very friendly and pleasant, I would definitely use them again!

Mary Davis

8 years ago

Austin did a phenomenal job! He was friendly and knowledgeable. We love the service we get from Jack Nelson.

Danny Mouttet

4 years ago

Casey arrived on time, explained everything that he did and was professional at all times. Couldn’t have asked for more.

Luke Henry (LMHenryArts)

6 years ago

Simply Amazing. I called 3 other companies first and each time they seemed to be more worried about the money then the issue. The person who answered the phone was nice and sympathetic. I could tell she wanted to help. A repair man came out and not only checked my AC but walked me through what he was looking for. We found out that the AC was broken and needed replacing. I had no Idea what I would do. The next day I met with Randy Carey (ask for him), he was so nice, he helped me through the whole thing. After going over all options he was able to help with the financing and scheduling of the units. I was then amazed by how knowledgeable and efficient the guys who installed the system were. Clayton, Garrett and Justin made sitting in a 98 degree house less unbearable. They were so fast. When they were done they cleaned up everything. The guy who cleaned the vents (David) was so fast I almost did not see everything he cleaned. I was embarrass with how much dirt he found in my vents. I would highly recommend this company in every way.

Jennifer Nash

9 months ago

10-2022- Jack Nelson Expert Technician, Deandre, serviced my heating unit today and was very courteous, explanatory, and easy to ask question and communicate any concerns. He was very knowledgeable! Jack Nelson has never disappointed me with their service and I am very hard to please! Thank you, Deandre, for being such a sweet person to work with and Jack Nelson, he is a keeper!!!
Thanks,
Jennifer

Andrew Northup was my maintenance technician today and as always I was pleased with his prompt, professional, and explanatory service! I have been a customer of Jack Nelson Service Experts for over a decade and they are the best!!! Customer service is outstanding!!!!

I had another excellent maintenance technician today, Jeremy Doss. He was on time, and very professional the entire time of the visit. He answered all the questions I asked with a pleasant attitude. Jeremy, keep up the great work ! Jack Nelson Service Experts are the best and I have used them for near twenty years.

Cari Schmoll

5 years ago

Clayton and Garrett installed our new Lennox unit on a Saturday and were very professional and courteous! Highly recommend them both for installation! Randy was great to work with from setting up paperwork to scheduling the install.

Stanley Thompson was very professional and courteous! Really took time to thoroughly inspect the sound issue with our new furnace and provide information about my concerns.

Larry and Elva Knoles

6 years ago

Chris came by to give us our six-month checkup on our heat and air system. He was knowledgeable, considerate and prompt.

We love our new system, by the way.

Julie Wilson

3 years ago

we really appreciated Jeremy and his work servicing our unit. He was prompt, courteous, friendly, and knowledgeable. I have never had a bad experience with Jack Nelson or any of their technicians.

Dom Dom

3 years ago

rgh1234

4 years ago

Casey and Jason replaced my A/C coil today and did a fantastic job. They were very efficient and finished quicker than estimated. Very professional.

Amazon

2 years ago

Casey and Alex arrived on time and were very professional. Both men were very careful by wearing their masks at all times while working on our unit. Our 2003 Carrier needed replaced. Rusty played The Godfather and made as a deal too good to pass up. We are very happy with our purchase.

mikel coffee

3 years ago

Joshua Glass was a great tech and got my heat working again. Thanks

James Asher

8 years ago

Tracy Harris did a great job fixing our AC, he was professional and courteous. We are very grateful for picking the right company to fix our AC. I will defiantly recommend and call your company in the future.

Mary E Luther

a year ago

Have used Jack Nelson for the past 18 years and have always received good service Alex F. did the maintenance this time and I was very pleased with the service. He arrived on time and did the checkup , and found nothing wrong. I did however renew my membership so I will will be covered for next year

Melissa E

8 years ago

Technician Todd Herron arrived early and fixed our A/C very quickly. Problem was handled and we're cool again! Will not hesitate to use this company again. Thank you.

Danielle Phillips

7 years ago

Just had Dustin out to look at one of my AC units that would not cool. He had the issue found and repaired in no time.

Rebecca Wolfe

6 months ago

They checked my furnace to make sure it was running efficiently..It was and they changed the filter out. They were. time, efficiency tandem got it done.

Pia McBride

4 years ago

Always thorough, professional, and pleasant. On time and go above and beyond!!!! Thank you Jeremy.

Freda Bighorse

7 years ago

Les Johnson is an employee you can be very proud of. He is friendly and explains everything in detail. Thank God he was able to come out when he did - we were melting. The problem, our capacitor went out. Thanks to Les we are cool again!

Charlene Gibson

a year ago

Will S is wonderful

Paula M

5 years ago

Braxton and Casey were awesome, had things repaired and cold air blowing in no time!! YAY!!!

douglas gallup

2 years ago

Dusty,Jacob and Roy were punctual friendly and answered all my questions

Angela B

6 years ago

I want to say what a wonderful experience I have had with Jack Nelson HVAC Services. I had a 34 year old system in my home and when it broke down, I decided to have a new one installed. Randy Carey came out to my home and went over all options with me and helped me to decide on a system and financing that was right for me. The installation went really well, Jack Nelson offered to come out and do the install on a Saturday since the break down of my old system happened at one of my most busy times at work and I could not take off during the week. Clayton and his team member handled the install expertly. I cannot thank Jack Nelson enough for their service and their help in answering any follow up questions I have had.

Ruthie Fernandez

a year ago

Tommy Lareau was Very professionalHe came in did the maintenance conversation was really Pleasant got the signature Wish me a best day and I would recommend him coming out to my house anytime

Lee Wierzchowski

6 years ago

Johnny came by today and did our fall furnace tune-up. Courteous, knowledgeable, professional as always from Service Experts. Great service. We are now all set for the winter with confidence in our heating system.

Michael Bedwell

4 years ago

called on Thursday 8/30/18 expecting with the holiday weekend to be told it would be sometime next week,but no Kenny says we'll be out tomorrow between 10-2. At 4 I call, lady tells me ,yep you are on the board next available tech, shouldn't be long. at 6 I call again and am told paging tech now they will call you shortly.I was supposed to leave for work at 5. at 8 told my wife if they call tell them to #$%^%$$!!! no one ever called or showed up as of sunday 3 pm.

Deb Fullerton

a year ago

Good job Jake & Tommy

Sabrina Holmes

8 years ago

I called Jack Nelson after the contractor from my Home Warranty Service told me there was work I had to have done myself. Kim responded to my web inquiry and left a voicemail within an hour. When I called back Shelby helped me as best as she could until Kim was available. Shelby was very nice and I appreciated the information. Kim at Jack Nelson sent someone out the same day, and was super nice. Shelby called to let me know my Service Expert was on the way. Todd was professional, explained everything and didn't make me feel like an idiot. I have used Jack Nelson 2 times in the past and will continue to depend on them for service. They are courteous and quick. Thank you to the team at Jack Nelson Service Experts.

Janice McGee

10 months ago

Lee and Camron were polite, friendly and on time. They completed the job in a professional manner. I recommend them and would hire them again if needed. I felt the price was very good also.

Lee Carroll

2 years ago

Matt was the tech, he's done the maintenance checks & service on the HVAC system before. Very professional, pleasant young man, answers my questions clearly without dumbing down answers because I'm an older woman. Always happy with the techs Jack Nelson sends, & that dispatch tells you who's coming, then the tech calls to tell you they're enroute to you.
The second tech was Casey, HVAC tech getting oriented to the Jack Nelson way of handling clients & HVAC maintenance assessments, then giving the overall report to the client. Information always includes what's good, cause for concern but doesn't need immediate action, & what does need repair ASAP OR NOW.
Jack Nelson installed my current system which is starting to show it's age. I was given very good information about the Advantage program, being offered by Jack Nelson currently by Matt & Michael Cates, Residential Sales Consultant, who was accompanying the techs on their calls. Pleasant man, I've met him before. When I asked for information about options available through the Advantage plan, which would allow me to get my entire system & hot water heater to be replaced affordably, he wrote a proposal & left it with me to consider. No calls or emails in the meantime, and no badgering! I shall call Mr Cates & sign up!!

Rebecca -Dr. Wallach's Youngevity products

a year ago

Lee and Deandre did a main drain service to remove tree roots. The work was diligent, focused, and completed. We were very pleased with the work, response time and understanding of the problem for quick resolution. Would highly recommend this team for knowledge, care, and expertise.

Diane Bryant

3 years ago

Our fall maintenance was done by Jeremy whom is pleasant, kind, and extremely importantly great with our dog, a huge factor with anyone coming into our home. Did a thorough checkup and follow up. Jeremy is welcome and requested here anytime needed!!! 😇

Mary Blackburn

a year ago

This was by far the the most professional sales call I had have had in years. Every thing was explained in detail and what this 77 year old could understand. Both the Casey. And Jake did an awesome job. Thank you for helping me make the most pleasurable home repair call. You should be so very proud of your employees. Mary Blackburn

Edward Harkins

2 years ago

Amanda Wagner did a great job on our system checkup. She was prompt, courteous, and efficient - - - thanks. She also said that it was easy to leave a review, and it was.

Kay Wulf

3 years ago

Joshua arrived on time both days and was very helpful in explaining what the problem was and what we needed to do to fix it. His suggestion about installing surge suppressors to prevent future damage was especially helpful as replacing circuit boards is not something I ever want to do again. I've use Jack Nelson for about 10 years now and they do good work.

BRAutoParts

7 years ago

Love doing business with Jack Nelson. They are very knowledgeable about their work. Show up on time and ready to work. Usually they send Jeremy to my house and I love working with him. But this time they sent Ethan and he was just as pleasant and easy to work with. Look forward to many more years of business with Jack Nelson Service Experts.

Norman Hart

2 years ago

I called about a problem with my furnace about 10am and Will was at my house by 1 pm. He diagnosed the problem and offered a solution. He had to get the parts(in town) and had the furnace repair completed by 4pm. As it turned out, the cost was less than quoted because the motherboard fixed the problem and he didn’t have to replace the gas valve. I highly recommend Jack Nelson Service Experts. Norman Hart
Thanks Will!!

Paula D

5 years ago

I use their annual contract for service on my HVAC system. Painless. Todd Herron was the tech they sent out and he is great. Has covers for his shoes when he comes in and checks everything out and makes suggestions and addresses any concerns you might have concerning the operation and maintenance of the systems. Just helpful. They make suggestions for better efficiency and I have just never been disappointed. I highly recommend Jack Nelson and Todd is great! They sent out Casey today and he was great. Very thorough, I think! This service works for me because I think it works out well to have ongoing maintenance and troubleshoot before something goes wrong.

Jana Annett

3 years ago

Jeremy has been to our house a couple of times...always very friendly and thorough with the semi-annual maintenance visit.

Dawna Hackathorn

2 years ago

The Technician, Jason Freeman, arrived within the specified arrival time window given, performed periodic maintenance. Jason was professional and friendly.

Jrd Ard

5 years ago

mildred hill

3 years ago

The service staff was very helpful and explained all what was done with the service

Debra Zimmerman

2 years ago

Jason Freeman was the sevice tech that came out. He was very professional and friendly.He came in very respectful. He had a mask on and cover on his feet. I really appreciate that.

Pats2put

2 years ago

Had them install a Dave's Signature series in my new built home.. the system is awesome.. never an issue with any of it and it is very quiet inside and outside units.. Hardly ever know when there running.. also the allergy system is awesome, keeping the covid out of my home..! And dust is next to none..!

Frank Panzer

7 years ago

Kenneth and Alex were very professional. The installation was well done and looks good. Austin was straightforward with us and guided us through the process of replacing one of our air conditioning/furnace systems. It was a good exxperience.

Gavin Tucker (Todes)

a year ago

Jon Winchester

4 years ago

Furnace was not heating up—so I called for service around 7:30 am and Casey and Randy were on the scene by 8:45 am same day. They went through a thorough checklist, explained to me everything they were looking for and why; then quickly discovered the issue. The fan limit sensor was sticking and needed a good knock to make it operational. They got the furnace working again, provided me a quote for parts and labor to replace the aging fan limit sensor and told me all my options. I’m glad I called them to fully diagnose my furnace.

NEO VIRAGO

2 years ago

WILL was great! Friendly, funny, engaging and made it right! HE was very responsive and kept me LOOPED in. He just kept working! Tommy and Matt A. pulled their weight. The customer service MADE the difference on this one! Will continue to use!

Jonathan Overstreet

5 years ago

These guys were top notch. They went out of their way to help us in time of need. They also showed me where a possum or raccoon had been eating my ducts in the attic. They fixed the mess and didn't charge any extra. Loved it. Thanks very much to Clayton, Justin, and Keegan. You guys rock! Loving our new a.c. and furnace. Works fantastic!

Danny Holloway

2 years ago

Jason Freeman was a very capable technician and friendly. I expected a higher bill than I received. Jack Nelson is a great company that can be trusted to provide quality & professional work. Rusty is another great member of their team. Your satisfaction is their number one goal.

steve musick

6 years ago

V M

3 years ago

Great job, Matthew D. Thank you!

David Watkins

5 years ago

Scott came to my house. Was very professional and friendly. He explained everything he did. Gave us a excellent service. Fixed my problem very fast. Got my ac running. Look forward to having him back to do regular maintenance that we signed up for. Again Scott was great.

Jason Yeisley

a year ago

Technicians were able to come out within a few hours of scheduling late at night to repair AC during heat of the summer. Very helpful and professional. Fixed the issue in 30 mins. Will be using Jack Nelson Service from now on for any heating and air issues. Highly recommend!

Don Jones

6 years ago

Jason A & Randy
Did a very nice job and were kind to us. You better hang on to these two
good workers.

Wendy West

a year ago

Both Matt A and Mike West were very helpful.They got the job done after needing to get a computer panel replaced they came back and installed the replacement. Both Matt and Mike were extremely helpful I will continue to use this company from now on and recommend you with high recommendations

jkebx26

3 years ago

First off, Benjamin the sales rep was more knowledgeable than most reps which made the decision easy to choose them for the install. Scott, Daniel and Jeff did a great install in a timely manner. Couldn't have asked for a better experience. Thanks

Kenneth Meadors

a year ago

Service was exceptional in terms of timeliness, explanation of what they did, and benefits offered by extended memberships. Jaya and Eric both provided top-notch service! A second follow up appointment was needed, and Jada returned along with Josh and Scott to provide top-notch service for the second time in one week.

Debbi Spriggs

11 months ago

I have used Jack Nelson for several years. They come twice a year to perform maintenance checks on the heating and air conditioner. All their Service Experts are knowledgeable, friendly and talk with you how your hearing or AC units are doing or if other services are needed. They also change my return air filters! Thank you Alex and all the Jack Nelson team!

Petey Vee

4 years ago

Wow!! 5 STAR Service!!!!!

I had an emergency (weekend) furnace repair need today with freezing temperatures in Tulsa, OK and I contacted Jack Nelson Service experts. Quite simply, this company is top notch. I DO NOT write reviews but I was compelled to do so with this service call today!

From start to finish, the experience was superb. Their service dispatch agent Megan was wonderful in taking my call and getting a Service team out immediately. Within 2 hours (wow!) Service Tech Jason R. and Sales consultant Michael C. arrived at my door ready to assist.

Within an hour, my problem was diagnosed and repaired with expert service. And their level of customer service is outstanding! HIGHLY RECOMMEND this company for ANY Heat/Air needs! One of the best service calls I have ever experienced. You will NOT be disappointed with Jack Nelson Service Experts.

Angelean Duron

a year ago

Bill James

6 years ago

Randy and Andrew did my annual in a through and very knowledgeable manner. Finding good people who will take the time to do it right is rare. Thanks

Evan Wei-Haas

2 months ago

Jaya was personable and was careful and detailed in her inspection. Will definitely use them again!

Jerzy Bodurka

6 years ago

Quick response time, excellent customer service. Casey (serviceman) show on time, quickly found the problem and provided a detailed explanation of this problem with one of my AC units (leak), and fix this. I am very satisfied with quality of work, interactions with me, and competitive and reasonable pricing. Bottom line I recommend the company.

Randy Henry

a year ago

Pamela Alexander

6 months ago

On the recommendation of a friend, we called Jack Nelson to repair a fairly simple plumbing leak from the hot water tank. Not only did the tech come, but a sales person accompanied him (first red flag).
His first reaction was that most people opt to replace the whole tank instead of make the repair. Of course Mr Salesman was more than willing to supply quotes for a new tank (ours is 5 yrs old).
The tech estimated the repair at close to $700. We passed on that.
I had another plumber take a look and he assessed, got the parts he needed and had it fixed and cleaned up in about an hour. For $200. $500 LESS than the price quoted by Jack Nelson.

Douglas Beck

7 years ago

Kenneth and Kent did a great job installing our new system. This is our second system install by JN, and we are very happy with our other unit installed almost 3 years ago.

Steve Amos

6 years ago

Clayton and Daniel did a great jog installing out new furnace and a/c. They arrived timely, were very careful in our home and kept us apprised as to how all was progressing. Very nice.

Joyce Summers

4 years ago

Jason was very professional, respectful, and friendly. He did the work quickly and completely, and I was able to go about my day in a short amount of time. Jason was great.

Megan Stepp

8 years ago

Austin was very informative and friendly. I really appreciated his help!

Melissa Anderson

5 years ago

We had Braxton over to my Meme's house to get her ready for winter and he was great and very sweet to my Meme. We will be calling them back in the spring to ready the a.c. for summer. Meme has been using these guys for 17 years.

Derick Cook

a year ago

The expert technician, Alex Flores, was very knowledgable. So glad we did the PLUS Maintenance Agreement.

Kim Ott

6 years ago

We have been Jack Nelson customers for at least ten years, have always been impressed with their services. We just recently had a new A/C and Furnace system installed, the service personnel were very informative, neat, and thorough while installing the new equipment, Clayton and Garrett did a very professional job and were very respectful of our home and property. Thank you for the great experience.

Sharlyn Ban

a year ago

Love Jack Nelson! Best AC guys ever. Alex F & Stephen were very nice and did a great job cleaning my outside unit.

Sean Moran

2 years ago

AC went out on a Sunday. Called it in & a tech showed up within an hour. Discovered the problem, ordered the part & had it replace s before noon the next day.

Michael Meeks

5 years ago

I would like to express my appreciation for the great job Clayton & Justin on the installation of my furnace & AC. Not only was the install done well, also the cleanup afterwards. Great Job! -Chuck Meeks

Nichole Dean

3 months ago

Donald Allen

a month ago

Sherry Ketchum

3 years ago

Josh

6 years ago

Our 20 y/o A/C unit went out at the beginning of summer! Randy was our salesperson and made himself available around our busy schedules to help get everything going. Clayton, Garrett, and Justin installed our new A/C unit and did a great job.

Cindy Hansen

6 years ago

Andrew did great. Answered all my questions and was courteous and efficient in the servicing of my furnace.

Keelty Kerlin

a year ago

Alex F and Eric P came out today to check our heating system. They arrived on time and checked and tested the furnace. Replaced the filter and answered all our questions. Highly recommend Jack Nelson! Thanks Alex and Eric for a great job! See y’all again for the Air Conditioning check in the spring!

Mandy Damon

7 years ago

Todd Herron came to my home to give a second opinion on what was causing the AC to break down. He was honest, helpful, informative and was 100% accurate. The other company wanted to replace my whole HVAC system. But all that needed to be done was two smaller things. I really appreciate the honesty from Jack Nelson HVAC. I recommend them to anyone that needs service for their home or business.

karen miller

a year ago

audrey thomas

4 years ago

Clayton and Scott were so great! They worked hard all day and just got the job done well and in a reasonable time frame. They were both friendly and kept the house clean while they worked. Thank again guys!

January 15, 2019
Today we had a service checkup with Jack Nelson. Casey Lane came and was right on time and very friendly. He performed an Inspection and told me everything he found and was sure to explain or address any concerns. Great customer service and of course was very thoughtful in putting shoe covers on to come into the house. Jack Nelson has always been great to us and we have and will continue to refer them to our friends and neighbors

Samantha Spiker

5 years ago

We are so happy with your service. Casey came out and was able to get us working again. After being 90 degrees on the house all day we were so thankful that it was an easy fix. Thank you all for your help.

Jason M

3 years ago

Every employee I've interacted with has been helpful, kind, responsive and informative. The heating/ac unit I purchased is top notch. I have less allergens in my home and with the 5 inch filter and UV light, I don't worry about mold/mildew getting into my ducts and in-home contaminants. Very, very nice people.

George Taubel

8 years ago

We are very pleased to do business with Jack Nelson. Jeremy is always prompt and efficient to ensure our systems continue to operate and that provides us with great comfort.

Sonja Gatewood

10 months ago

Steve and Jaya were amazing! Both were knowledgeable about the service and also had good recommendations for maintenance on my water heater.

Brett Elbon

3 years ago

Brian N. was great!
Very thorough!
Explained all work that was done in a manner that we could understand.
Answered all our questions.
Brian has a great personality!
Easy to talk to!
Can we have Brian be our Service Expert?!

Terry

6 years ago

Andy did a great job!!!!!service was great. Call them when you need service or repair.

Gary Carnes

6 years ago

Casey seemed to fully understand the Lennox unit and quickly found the problem. He was very helpful in explaining what would be required to repair AC unit.

Ken Coughlin

11 months ago

Joseph was knowledgeable and offered low priced options and didn't try to sell me an expensive solution. His boss Rusty came by and explained everything that was happening at a level I could understand.

Ann Bogler

5 years ago

Scott & Justin installed our new XP25 heat pump system 4/10/18. Professional clean nice.

mfvbymloc

3 years ago

Jeremy Doss was my service technician. I have used Jack Nelson Service Experts for about 40 years and Jeremy was one of the BEST!! He was knowledgeable and conscientious. He reported at the scheduled time and gave a call prior to his arrival. He answered all of my questions and was respectful to my home and my pets. Thank you!
I was unable to add another review, so I will add another technician, Joshua Glass. Joshua exhibited the same topnotch service as listed above. I expect this type of service from Service Experts. Thank you!

Adriana Gutierrez

a year ago

Unprofessional I placed a commercial call and rep mentioned they will be out there today and someone would contact me within 30 mins. After one hour passed I called again to follow up on that call and they mentioned they where booked.

Judy Hudson

8 years ago

Austin great job - good personality & informative.

Jan Mitchell

6 years ago

Casey did a great job making the adjustments we needed to our HVAC last week. Outside of having to make an additional call to remind them that the work must be done by 3:00 pm Friday, all was great!

Dakota Bingham

2 years ago

Jason F. / Matt A. Showed respect and patience working with the elderly owner. Would invite back into my own home in the future

Daniel Brownlow

a year ago

I had a water softener system installed by Lee today. Very friendly and honest. Quick and quality work. Eric, the sales guy, needs a bit more training on the product, but I already knew the system they offered and didn't need to be sold the system. Fair price for the system, should last years. Will consider the company for additional needs in the future.

Angela Sparkman

5 years ago

Clayton called ahead of coming to let us know they were on the way. As promised, Clayton and Justin were here at 9 am sharp. The work was thorough and efficient; they cleaned the area before they left. Clayton was very helpful instructing us on how to use the new thermostat. Both were very friendly and helpful. I would highly recommend Jack Nelson Service Experts!

Janet Saldana

3 years ago

A Schlosberg

11 months ago

At our recent service appointment, we learned the time had come for us to replace our units. Our service rep was really informative and professional. Our sales rep, Roy Anderson, was there to answer our questions and come up with scenarios so we could find the solution to meet our needs. The next day the installation team, Frank, Scott, and Brian, arrived to install our new furnace and AC. They were very professional, courteous, and did a great job of getting us back online quickly. Thank you all for your efforts!

Update: 2 Years later, we've continued to enjoy great service... we lease our equipment and 24-7 RAPID service is promised and delivered. We've made a call for service in August on a Sunday evening and had a tech working on the fix 2 hours later, free of charge! Can you ask for more?

Deb Harding

a month ago

Found techs to be exceptional and were able to solve my plumbing issues. They set up my water and sewer on my new mobile home. Only good things to say about the quality and service provided by all staff at Jack Nelson Service Specialist .

Jillian Farrier

5 years ago

The only reason I am giving this company even 1 star is that they were at my house promptly at their appointment time, and they were very courteous and respectful to me. Other than that, they were awful. They quoted me over $1100 to fix my heater, then tried to sell me a whole new HVAC system, told me irs be a couple days before they coukd fix it, and we're very aggressive in their sales pitch (keep in mind it was the coldest week of the year, and I have several small children). I called another company for a second opinion, my heater was fixed for $275 in under an hour. So basically, I paid them $99 for a service call, and they tried to rip me off for a $15,000 HVAC system I didn't need, all I needed was a gas valve.

Mary Murray

7 years ago

Austin did a great job!
What a personable young man.

Rainer Kohrs

7 years ago

Everybody involved was great. It was prompt, reliable, professional, well done and overall a great experience. Those guys know what they are doing!
They worked really hard to get our house cool again, and that while outside temperatures were above 100 degrees!
Thanks for a great job, Austin, Clayton, Brian and Dean!!! Definitely 5 star service!!!

brennen thompson

2 months ago

Highly do not recommend.. as a legacy member that was with Jack nelson for over 4 years GM has no respect for legacy members or honoring what our paperwork states. Instead of doing his job and being compassionate and helpful he told us to fax it in and that was it he was very short with us. Just an overall lack of customer service and Service.... Jack nelson supposedly just did a annual/seasonal maintenance and as you can tell from the pictures nothing has even been serviced..... Talk about a waste of a membership and fee's..... do yourself a favor and shop elsewhere.

Steve Nuckolls

2 years ago

Will S. and Jacob were here today and were outstanding in researching some minor issues along the way on my Heating tuning, etc. I appreciate both of there care and feedback back to me on what they found and had to adjust. They seemed to manage every detail. Very much appreciated.
Thank you very much Will S. and Jacob !!! Sincerely, Steve

Ed Klaassen

7 years ago

Justin was very courteous and professional. He new what his job was and executed it very well.

Carolyn Williams

6 years ago

Casey called and informed me he was on his way, explained every step of way what he was doing. Very professional, located problem, promptly fixed the problem, then made recommendations on preventing problems in the future. I highly recommend jack Nelson for service on your a/c or heater

Mary Ellen Jones

7 years ago

I am always pleased with the service. Kent Rowley was both professional and personable.

Tammy Ray

2 years ago

Casey was very helpful and very professional. He wear his mask!

Ebony M Hart

a year ago

I cannot say enough GREAT things about Jack Nelson Service Experts!! JASON AND ERIC ARE WONDERFUL!! The GREAT work that they did, and the kindness and compassion that they showed, have made us Jack Nelson Service Experts customers from now on!! THANK YOU!!

Hunter Meyers

2 years ago

Brandy Rose

6 years ago

Not very happy at all with the outcome of this company don't recommend!!

Thean Parker

6 years ago

Scott came to my home & serviced my air unit. Scott was very friendly & extremely knowledgeable. I would recommend his services to anyone. Scott is an A+ service expert & I am really satisfied with this technician & the work that he did... Great Company!!!!!!!!!

da fuller

3 years ago

churndbutta rides

9 months ago

Deandre came in and and got us fixed quick. Great job

Glen Jones

a year ago

Work has been redone. I will post photos and new review when siding is repaired.

rich luc

5 years ago

Stanley was personable, knowledgeable, polite and prompt. he answered questions thoroughly and in a manner we could understand

Billy Sanders

2 years ago

Matt A. & Eric P. came over with the best attitudes. They worked so good together. They did our routine maintenance and installed new air filters. If I every need anything fixed with my heat or air, I’ll be calling Jack Nelson Service Experts and asking for Matt A. and Eric P. Thanks guys!

Kristen D'Angelo

a year ago

Casey took care of us 5 star service same day and fair price. Happy these guys are in town

Breezy Babyy

6 years ago

Casey was very friendly and helpful. He had a great attitude and we are very pleased with his services ! Thank you so much we are looking forward to doing business with you in the future!

Doug Hash

4 years ago

Jody Lane

5 years ago

Terry Toole

5 years ago

Clayton and Justin installed a Merv 16 filter on each of our heating units plus a new additional return air duct. Our house has real high ceilings in the center of the house so installing the new return air duct was very challenging. Of course installing the Merv 16 filters was no picnic since it required substantial changes to the existing duct arrangement. Clayton and Justin were very neat. They put down cloth covering in all the walkways they needed to access various areas in the house and cleaned up when they finished. They worked 12 hours to complete the job in one day. I highly recommend this team and the company Jack Nelson Service Experts.

Ralpha Phillips

6 years ago

Chris was a delight to work with. Very courteous and knew what he was doing. Thank you for being so prompt.

Jana A

a year ago

Alex and Stephen were polite and even came early. Routine maintenance and informed us of any potential issues with our old heating unit.

Jennifer Nash

a year ago

Alex F. , I would rank as one of the best Tech person from Jack Nelson and I have been with them for at least 20 years! He was very knowledgeable and explanatory in the service he provided as well as other service that I might consider. He was very respectable and worked in a timely manner!!! Thank you, Alex F., for making this a wonderful check-up!!! Please Jack Nelson reward this person for a job well done!!!

Shelley Chandler

8 years ago

Jeremy McBay did a fantastic job repairing my A/C unit today. He was quick, efficient, and very professional. He took the time to explain things to me and even went above and beyond to correct my misunderstanding about air filter placement. (I had a filter in two separate locations, and didn't realize I was only supposed to have one!). He changed my filter and explained an easier way for me to do it next time. He was awesome!

Next time I need heating or air conditioning repairs, I will call your company straightaway. Everyone was straightforward. No one gave me the runaround about anything. And the price was very reasonable. Thank you for providing honest service and a job well done!

B Pate

10 months ago

Joseph and Rusty arrived on time. They were professional and explained everything that was going on with my system, what was needed and what could wait. Very happy with service performed.

Sheila Sisk

6 years ago

We had Andy Bergeron from Jack Nelson heat and air come out and he was great! He took the time to answer all of our questions and to thorouly inspect our heat and air units. I appreciate his honesty and his ability to answer all of my concerns. I would highly recommend him!

Philip Truman

5 years ago

Clayton, Justin, & Keegan were on time and did a thorough, professional installation of my AC coil & condenser. Even offered me a slice of water melon after the job was done.

MIKE918!

3 years ago

Great Quality Prompt Service! Ben knowledgeable of my situations dealing with my airducts in crawl space. Great Team of guys. I talked too all of them. Jahmal, Jake, Steven, Casey. I crawled under the house. Service was of outstanding Quality. Very Pleased too have it done right. Thank You Jack Nelson!

Melissa Mora

2 years ago

From Charlie and Melissa... we've been using Jack Nelson service experts and they never disappoint! Jason Freeman, the technician, was very professional, kind and aware of the surroundings he was working with in our home. Thank you for the service, we appreciate it!!

Nik A

6 years ago

Andrew Lowder

5 years ago

Clayton and Justin came and did a good job on switching out our A/C unit and furnace! Did it all in one day, got it up and going. Good service. Would definitely recommend.

Jerry Garland

7 years ago

Cody Frost did a fantastic job and provides top notch service. He was very professional and helpful about answering any questions I had.

Jamie Masters

2 years ago

Came out on a Sunday when no one else wanted to amd very efficiently fixed the problem at a reasonable price.

jwprince

5 years ago

Stanley made a very professional and thorough visit!

Daryl McBride

a year ago

Alex F was very courteous, thorough and professional.

John G

6 years ago

Nelson installed our to systems and we have always been pleased with their service. We maintain a service contract with them and they have always been quick to respond except now.
I contacted them because our furnace upstairs was not working. The person I spoke with said the first appointment was five days out. I explained that I had a service contract and it said priority appointments. Her response was, so does everyone else, almost a take it or leave it attitude.
We paid for a service contract and then when we needed service we were pushed back five days. I will not make the mistake of paying for a service contract with them again.
Have never had an issue with their technicians who are very good.

Michael Claxton

a year ago

On time, professional, & extremely informative.

Sarah and Vannah

5 years ago

They were very prompt contacting me to confirm the appointment. Call ahead to announce they were coming. Were very professional & honest over all. Very impressed with service.

carlene morrison

2 weeks ago

Matt and Mya came out fixed my air conditioning reasonable price. Very personable. Appreciate them since it was going to be 0ver 100 today !

Sharon Dover

4 months ago

Jaya was amazing. Would love you have her again.

Larry Keener

4 years ago

Everyone I spoke with at this company was professional and courteous. The technician (Andrew) called before he arrived and showed up on time. He was extremely knowledgeable and was able to diagnose my furnace problem and fix it quickly. It doesn’t get much better than that. There was no upsell attempt and there was no bashing of my existing equipment. I plan to use them again and will pass along their name to my friends and family. Thanks for a job well done!

Linda Smith

7 years ago

You did great as usual. Ed Sandoval was our service technician this time. He is a very thorough, polite, and considerate guy. He explained everything he was doing and made suggestions regarding parts that needed to be replaced and other areas to watch. We have used Service Exerts for service to our heat and air units since 1986. I highly recommend them and Ed!!

Alexis Mccage

5 years ago

We had Casey come help us today and he was awesome. He got us fixed up in no time and was extremely nice and helpful. I would highly recommend them for any services you need. 😊

Ellen Werner

a year ago

Alex F. and Stephen were on time and very courteous and professional. Great service overall. Very pleased with Nelson Experts and their technicians.

Grace Switzer

a year ago

Jaya S was amazing! Very thorough and great service!

Paula Dzierzanowski

3 months ago

James Norton

6 years ago

Andy Burgeron from Jack Nelson did a fantastic job! He was very polite and professional. Left the place just as if he was never there. Our A/C was fixed quickly and efficiently! Great job!!

Sheila Jackson

7 years ago

Todd H. preformed our fall system check-up with skilled professionalism and attention to detail. Can always trust Jack Nelson Service Experts -- been a satisfied customer for many years.

Danny Mouttet

3 months ago

Great response from Joseph Sepulveda.

Todd Wion

3 years ago

K Tip

a month ago

I called Jack Nelson to come out and check my all in one A/C Heater 08/06/21. With in an hour they came out to check the unit. Casey (field supervisor) and Russell (Sales) were informative, pros and cons to repair or replace the unit. I came to the conclusion for many reasons that replacing the unit would be best fit. As they made the process seamless from start to finish. 08/10/21 my house has a new unit! The house is COOL in our wonderful 🔥 Oklahoma weather. Russell and service techs showed up took out and installed the unit in 6 hours. I also have 10 years of service and repair of the unit. This company is professional from start to finish. I recommend them 100%. I am not one to leave a review, but they are deserving of this review.

Patricia Breeckner

a year ago

This company is over priced, this was Not a bargain. Two people came out to push their advantage package, meanwhile they jax up the price. The person who identified himself as Rusty, was Very rude!!! The address was incorrect, I tried to assist when he called, his response I can't disclose where I am. Mind u he called for clarity of address. I would like an itemization of charges!!! Very dissatisfied with the seemingly doubling of pricing!!!

D Truman

2 years ago

Dustin Hale and Jacob did a thorough inspection of our two heating systems, cleaned them, changed filters, tightened connections and gave me a long checklist of 33 things that they did. They were Corona-masked, which I really appreciated. They were courteous and on-time. They petted my friendly dog who loves guests. We have used Jack Nelson for many years, and were never disappointed.

Shayna Combe

2 months ago

We have been with Jack Nelson for 18+ years. Ryan and Oryan were absolutely amazing! They were very dedicated to their performance and customer service. First class experience. Highly recommend for all their services!!

Joseline Pedroza

2 years ago

Alex F. arrived at my house on time to perform an annual maintenance. He was very responsible with having his shoe covers on and explained what service he would be performing today while caring if the system has been keeping me comfortable. After the tune up he explained everything he found clearly and made sure I understood the recommendations made. Overall very professional and great work and will recommend Alex F. and Jack Nelson to everyone !

Easttwentyfourth StLLC

a year ago

Ultra professional service techs (Alex & Deandre). Clean, kind and articulate.

Debora Alvidrez

6 years ago

Our air conditioning unit was not blowing cold air. We called Jack Nelson and they sent out a repair guy. At first glance, he told us it was an old unit and needed to be replaced entirely. After looking it over, a sales rep came in and quoted us close to 7K to replace the outside unit. We were confused as to how we had gotten to this instance by simply being told there was an issue with the connection that wasn't turning on the compressor. The sales rep called the service tech and had him on speaker and he was quite rude and insisted he knew what he was talking about, and the part my husband wanted repaired, he could do it, but it would burn out right away and we would be back at square one. Anyways, we got a 2nd opinion and $325 later, we have AC!! Quality Comfort Air was able to replace the burnt terminal ONLY, and told us our unit wasn't so old that we needed to replace the entire thing.

Michael W. Miller

a year ago

They were just a tiny bit late getting here this morning to install our new air conditioner, heating unit and hot water tank but when they showed up they went right to figuring out getting the old systems out and the new systems in. I know I am going to leave someone out because at one time we had a pickup and three vans here at the house. My wife and I want to give a shout out to Deandre, Scotty, JoshPhe and Josh for the professional workmanship, appearance and conscientious work. Also, to our sales representative Rusty Rentfrow for his assistance in making this happen. Thanks To everyone involved.

Allison Sawyer

5 years ago

I've been having issues with my heat and air for the past few years and have tried other heat and air companies with little luck in finding good and reliable service. I tried JNSE for the first time yesterday. My maintenance tech was Stanley Thompson. He did an awesome job and was super thorough. The service was affordable and timely. I also signed up for the maintenance agreement and would recommend the agreement and JNSE to others looking for a reputable heat and air company.

Trust NoOne

a year ago

My tech, Mr. Will was very professional & informative. He didn't mind me asking questions & walked me through, & showed me exactly what was going on with my unit. He was truthful & honest, even if it was bad news. Company even helped me find financing to get the job done. Edit/update: I did end up having a few issues with some of the work. I spoke with my tech (Will) & a supervisor, my issue was resolved the very next day & with NO extra charge! Still no complaints. They do back their work & very professional.

Greg Conover

a year ago

Daniel and Eric came out today to check the furnace and water heater. Professional, friendly as always. Shout out to Daniel for an excellent job!
Right on time. Enjoyed talking with them. I consider them reliable and trustworthy.

Amy Gariepy

5 years ago

Heat went out on Thanksgiving, Stanley the technician came out to look at furnace at no additional cost due to holiday, then Randy the estimate guy came out same day to quote us some figures it would cost. A new furnace was ordered and installed the next day thanks to Stanley and Clayton. Due to my furnace not being in stock, I was upgraded for free. Pleasure doing business with company, and would def recommend! :)

Andrea Crandell

2 years ago

The Jack Nelson team have been able to repair/figure out issues with my Samsung Mini split when others could not. Matt A. knew what he was doing and was able to install the surge protector to my mini split and reset with ease. He was prompt, attentive and knew his stuff!

Nancy Williams

2 years ago

It is hot and humid in Tulsa, it is summer. I called Jack Nelson Service and they sent Will S. out the same day! Because of the professional, responsive and quality service that he delivered, I will use them again and recommend them to my family and friends.

L H

3 years ago

I found this company one year ago during the heat of July on the AARP website. Jeremy came out and unfortunately my very old unit needed replaced. A man from the office came to help me get this done. The next day six men showed to install new equipment. A few hours later, nice cool air. As I am disabled and have a hard time getting around, I opted for their Advantage Program which covers everything that could happen and all service calls covered. They come out even if I'm just concerned about changing from air to heat. Wonderful company and customer service.

Matthew Huston

2 years ago

Originally had maintenance window from 6PM-8PM, but the office bumped us up to accomodate our schedule to an 11AM-1PM window. Eric and Micah serviced our home's A/C and Heat. Provided excellent overview of the health of our system, made recommendations, and worked quickly. Highly recommended!!

kim downing

7 years ago

Dean, Robert, and Mike were very friendly, professional, and competent. Thank you!

Gorthain Matzerath

4 months ago

Jaya and Sam came and di the regular maintenance on our system, got along great with our dogs and were professional and very nice.

Patricia Walker

11 months ago

We have used Jack Nelson for many years now. We have always had good service. Joseph came today and continued Jack Nelson's tradition of quality service. He was respectful, thorough, and cleaned up after himself. He answered any questions that I had.
Thank you Joseph

Diane Bryant

5 years ago

From the phone call with the customer service lady to Casey Lane and Randy Carey, the awesome professionalism, they had shown is one of the best things a company could ask for, I was so appreciative when the first thing the men did was put on shoe covers, thank you for already knowing to do that, we ended up going to have a whole new system installed which is to be done today, so as far as work involves, I won't know until it's done, but I anticipate great work, if not.....
So, Clayton and Garrett installed our new system on tues 11/7, and thank goodness since it's so cold, they were professional, clean, and friendly. One very important touch is all of them, Casey, Randy, Clayton and Garrett were very friendly to my dog, since she loves people, she was happy 😊
Also special mention for Scott, he must be one of their best, he came out to help twice

William Scheer

2 years ago

Dustin did a great job of performing the semi-annual review of my heating and air-conditioning system. He was very polite and efficient in getting the job done.

CARA CREECH

8 months ago

Thank you Will S. Jeff and Steve for your courtesy and professionalism. I appreciate it!

Dennis Brown

5 years ago

Garrett and Clayton did a fantastic job. They installed a complete new heat and air system in one day. Randy and Casey were very helpful and a pleasure to work with also. The guys that cleaned our ducts were just as good. (I don't remember their names. Sorry guys.) I waited a few weeks to review and everything is perfect.All in all, 5 stars all around. I can highly recommend Jack Nelson for your heat and air needs.

Todd Douty

5 months ago

DeAndre was my tech who came out. He called me to let me know he was on his way and he did arrive about the time he said he would and within the service window that I had been given. He performed a tune-up to my furnace. He explained everything he was doing and anything that he found. He pointed out a couple of areas that may not last much longer. There was no pressure to buy or repair anything. Since I was a new customer he explained the advantages of their maintenance program. I greatly appreciated his customer service.

Will Troutman

5 years ago

Today Casey came to our home to give our recently purchased unit it's tune up. Casey listened to my concerns, then completed the work not only on the unit we purchased, and the unit we purchased the summer before last. Everything heated a very quickly, we're ready for winter! Thank You very much Casey! We appreciate your help!

Kevin Hoch

8 years ago

Austin did a great job. Explained everything as he went and was very professional

Mike Gramm

a year ago

We just had Alex F. come out and perform our semi annual maintenance check. Outstanding young man, polite, professional and efficient! Did an excellent job and would highly recommend Jack Nelson for your needs!

Chris Tanner

a month ago

I had a pipe leak in my guest bathroom in the wall between my back bedrooms, Alejandro and Justin came through and discovered the leak so I could save a call and money calling on a leak detection company to come out. Today they repaired the pipe leak, walking me through the process and were very helpful and informative. I'm happy to be a Maintenance Plus member and to be able contact them whenever I have an issue because they take such great care of us.

Michelle Baxter

6 years ago

Johnny was very professional and courteous while installing our new evaporator coil. He was kind enough to answer all my questions and quite knowledgeable.

Miranda Gallaugher

7 years ago

We had some issues at first because they had to come out 3 times in just one month for the same issue. They were always prompt and very nice but I just didn't think it was going to be fixed and I couldn't afford any more repairs. I was ready to give up and switch companies, but the last tech, Cody Frost, changed my mind. He was knowledgable and efficient. I will use this company again because he restored my faith in them.

STEPHEN GRISSOM

6 months ago

Thorough, conscientious, and personable. Joseph and Rusty were absolutely top notch. My highest recommendation. Jesus not so much.

JJ Burnam

2 years ago

Called Thursday evening for a dual HVAC tune-up, Jacob was here 8 AM Friday morning. He took the time to make sure everything was operating correctly and taught me some new things about my system. Incredible value and dependable service.

James Craven

4 years ago

Unit serviced July 9 2019, by JEREMY. He has serviced before and always performs a very fast and courteous job. I can once again send you a very
positive review of his performance. You are lucky to have him on your staff.

Mike Albright

2 years ago

Friendly & very thorough on equipment

Denise Maguire

6 years ago

Clayton and Daniel did an amazing job installing our new system! They put in 13 hours at our house to make sure everything was working perfectly. They replaced our system, fixed existing issues with our duct work and put in a new return.....and after their long, exhausting day they were pleasant and helpful. Thank you Jack Nelson!

Konner Shows

2 years ago

Jason F and Matt A were both very friendly and on time! :^)

Rusty Turpin

a year ago

Excellent service provider on both the residential and commercial side. Very customer service oriented and extremely professional at what they do. Thank you Casey.

Terri K

a month ago

Professional and answered all my questions. He also offered information to help me avoid issues down the road.

Thomas Smith

10 months ago

Jack, Cameron, and Lee were very professional and curtious..they explained everything that was to be done...very knowledgable...

Scott Bradley

8 years ago

This was our first interaction with this company. We originally chose Jack Nelson because of their high rating and especially for the benefits they offer with their maintenance plan. Kent was very helpful and informative about our systems, which we knew NOTHING about before he came here. He was able to explain everything to us so it would all make perfect sense. We are very pleased with the service and pricing so far.

April Slezak

3 years ago

The worst at standing behind their product. Bought an entire new system 3 years ago. Had to call them out in under a year when it stopped working and every season change after. Each technician complained about the previous technician’s work; bad wiring job, misdiagnosis, etc. One technician had to crawl under the house to run new wiring to replace the wiring the install team put in because they had spliced it multiple times rather than running a continuous length of wire. Apparently they didn’t have a long enough wire and felt several short ones would suffice. They charged a fortune to poorly install a unit that keeps breaking. All to get you to keep renewing their platinum service plan. I finally dropped them when they wanted to charge me almost $1000 to renew the plan and replace ANOTHER broken part. I researched the part and found it is only $100. And here it is, weather’s turned cold and the heater doesn’t work...again.

Suzanne Greer

7 years ago

Your tech Kent Rowley came to my residence this morning to do a scheduled check on our A/C system. He did a very good job. He checked everything out and made sure to give me what I needed to request an energy-efficient rebate. He kept me informed and was very personable. He is an asset to your business.

shelli brown

5 years ago

Clayton and Justin did an exceptional job installing our heat and air. Very friendly and professional. I would recommend to fellow friends.

Julie Atkinson

a year ago

Jason was professional

Kylie Nolasco

a year ago

Eric & Will know what they're doing and communicate along the way.

Peter Waesch

5 months ago

I have used Jack Nelson for many years now. I have always had good service. Maya and Deandre came yesterday and continued Jack Nelson's tradition of quality service. Thank you very much.

Michael Gebetsberger

4 years ago

We have used Jack Nelson Service Experts for 18 years, and we have always had prompt, high-quality service. We had a technician out on a holiday. When the problem was soon found to be a plumbing issue and not an air conditioning one, the technician waved the service call fee. I highly recommend this company.

And again, another excellent service call by Casey at 7:30 PM to restore AC. Found the problem promptly and fixed it. This company and its employees are the best!

nyadong leonard

4 years ago

Fantastic service experience. Casey, the technician that came to my service location was incredibly knowledgeable, patient and professional in addressing my furnace issues. I will request his services any day and time.

Rose Shankweiler

8 years ago

Austin was very efficient, appreciated his wearing botties when entering and friendly

Gary Phillips

6 years ago

Tried to rip me off. Called Jack Nelson Service Experts out because our A/C unit wasn't blowing as cold as it was last year. I picked them due to Google's rating being pretty high. Johnny, the technician told me that my evaporator coil was probably bad and leaking Freon and would need replacement at 3-5 thousand bucks. He said that if I recharge the unit, it would get us through the summer and that would be $224 dollars per pound of R22 and that I'd need about 3 to 4 pounds! I called a friend and got a second opinion and his HVAC guy came out and found the problem within 5 seconds. The service port cap was loose and he simply recharged the system at $70 a pound. Bottom line, GET A SECOND OPINION!!!

Nancy Miller

a year ago

Shannon Caissie

7 years ago

I have home warranty and couldn't get one of their providers out here until 4 days later so got someone from Jack Nelson to come. Warranty company agreed to reimburse and technician, Cody, very patiently waited through getting disconnected and even hung up on so I could get reimbursed. AC is working now, yeah!

Jolinda Madison

a year ago

Matt and Tommy L. came to service my heater with my maintenance agreement I have with them. They were on time, professional, and communicated with me through the entire service.

deanna storts

6 years ago

Johnny did a system check on our 2 heating and air conditioning units this morning. He was very thorough and polite. Our dog loved him.

Darrell Freudenrich

3 years ago

We had a second heat/air system added onto our home this May and additional duct work and insulation too. Jack Nelson had a very competitive bid on the job, coordinated the electrician and insulation contractors, AEP rebate, and they provided professional, courteous service on the install. We'd recommend the Jack Nelson team without reservation. Say hello to Roy for us.

Sharon Smithson

a year ago

Alex F was technician that serviced routine heating visit. He was professional and knowledgeable and answered all questions. I was pleased with the service.

S Williams

7 years ago

Kenneth and Alex were awesome! Arrived on time, very professional and did a great job explaining my new system. I recommend Jack Nelson to all my friends!

Jackie Rylander

7 years ago

First off let me start buy saying that, after calling six different companies, they were the only ones- that even gave me a shred of hope for getting it looked at today. On top of that they asked me if my home only had one unit, and if it was blowing cold at all. They really do care about there customers and there comfort. They scheduled me an open available time slot within 4 hours. They sent Cody Frost as my service tech, and after 5 minutes of related small talk, went right to work. Within 5 minutes found the problem, and another 10 to 15 min's the Ac was blowing cold again. After which walked around the house and answered all of my ques and concerns during that time I never felt that my ques were not answered in a non professional tone or manner. I highly recommend using this company. Professional, knowledgeable, courteous. I planned on upgrading and getting a full home 2 unit zoned system. And I have no worries investing my 15k to 20k with them to do it right. Sincerely, Patrick Rylander in Broken Arrow

Brandi LoGiudice

4 years ago

I had called Jack Nelson Service Techs at 9:00pm because my air went out & the previous owners had routine maintenance come out. They put put me on a waiting list, 30 min later the tech called saying he was on his way. When he got here he had checked everything, inside & out. The filter was what needed to be replaced & gave me a discount on the service fee & offered a low monthly maintenance fee! The tech was courteous & friendly even when it was hot & late at night. I had a great experience with this company. Would recommend them.

Rosanna Catlin

4 years ago

Never been there or ever Use Them either

Megan Galles

5 years ago

Very impressed starting from scheduling services. Andrew was our technician and he was great! Arrived on time, very friendly, and efficient!

Tiffani Hull

2 years ago

Dustin and Matt are awesome! Super punctual, even called to let me know they were on their way! Very professional and extremely knowledgeable about my systems. They went over everything step by step for me so even I (with zero knowledge of heating) could understand. I absolutely trust and value their recommendations!

Chuck Mc

4 years ago

Stanley was very friendly and did a great job! He reviewed his findings and was in and out in an hour which was awesome! I'm glad I tried these guys over a year ago, everyone there is very friendly and knowledgeable.

Kim Byington

3 years ago

Ford Restore George Washington is Byington White house President Donald Trump family !!!

richard ku

3 years ago

Rhae Lynn Bair

5 years ago

This company is awesome! Five years ago I purchased my home. One year afterwards, of course my heat goes out. Naturally I call the company that installed the unit, unfortunately for them they did not answer or return my call!
It was bitter cold and late at night. This wonderful company not only answered, but sent someone out! Needless to say, I had heat for the night and they made needed repairs the next day!
Their servicemen are very polite and very knowledgable. They show up when they say they will.
Will never use anyone else!
Thanks Casey for your service today!!

Dale Hall

5 years ago

I am very happy that i found this company from the AARP website. Scott/carlos/justin and Randy did a fantastic job. I was given options, i was informed of everything that was being done and treated with respect. I would recommend this company to anyone. Lisa

Mary-Faye McNeal

5 years ago

Casey was our tech. He did a great job of explaining things to us and repairing our A/C unit. He was courteous and nice.

Kevin Murphy

a year ago

Complete new HVAC system from Jack Nelson two years ago. Works great year round, is quiet and keeps costs down. Micah took care of my annual maintenance this weekend. He was friendly, took care of me in a timely fashion, and made sure any concerns I had were addressed.

Darla Harrison

a year ago

Jason Freeman was very professional yet friendly. He explained his findings and recommendations very thoroughly and in manner I could understand. Jason answered all my questions. He was prompt and completed service timely. I definitely will use this service again.

David Wagner

2 years ago

Jason Freeman, from Jack Nelson Service Experts, conducted our twice annual HVAC check-up and tune up today. We were impressed with his knowledge, ability to communicate easily and articulately the condition of each unit, and what he would recommend to be done for pro-active maintenance. We were very impressed with him and again the quality of the staff of Jack Nelson! We would highly recommend Jack Nelson for your HVAC needs, ask for Jason Freeman!

Michelle Morgan

2 years ago

Leo Schumacher

4 years ago

I want to thank Clayton, Scott, Roy and others of Jack Nelson Service Experts, for their efforts in removing my old A/C and Furnace. Then the installation of a new A/C and Furnace which are a great improvement. Our family has been a customer of Jack Nelson Service Experts since 2004.

Cory H

a year ago

Jason and Eric were very professional and educated me on my whole system. Highly recommend both of them.

Anita Heckman

5 years ago

Braxton came on time. Service was professionally done.
He explained the annual service contract and other services.

Jason Whitacre

3 months ago

Just wanted to give a shoutout to Scott Jenkins for his exceptional knowledge of the Lennox systems! The contactor on the AC failed, and after replacing it, he went the extra step of improving the system controls between the unit and the thermostat to decrease short cycling. I really appreciate having someone with so much knowledge coming out on a rather routine repair. Thanks for going the extra mile for us!

Samantha Evans

2 weeks ago

Matthew Hudson did our air that we needed helped with and was very responsive and very fast to get to my home and help my family. Very respectful and got the job done and explained everything.

Becky Garoutte

a year ago

Jason came out and diagnosed the problem within 2 minutes of walking in our house, replaced the capacitor on our AC unit and it instantly started cooling the house! He was very professional and we appreciated his timely response and quick service! Will use them again!

Becky Perry

a year ago

Jake and Matt were very professional and personable. They did not recommend anything that didn't need to be done. I have the maintenance agreement where they come on a scheduled basis to check things out. Matt did suggest we might want to have the ducts cleaned at some point so we will make plans to get that done in the future. Just not sure when. Everything is working fine at this time and I attribute that to the excellent maintenance I have had with Jack Nelson from the start. These 2 gentlemen went above and beyond today. I joked that they could put my Christmas decorations back in the attic for me while they were up there and they did! I didn't use my phone to submit this review. I remember now why I had trouble last time. The text box gets covered up with the keyboard and I can't see what I am typing. My phone isn't old or anything so I am not sure why it does that.

Julia Roderick

3 years ago

Seth C. arrived on time, was pleasant, respectful and professional.

Brett Vandervort

4 years ago

The previous homeowners bought their HVAC from Jack Nelson. Since I’ve bought the house, I’ve used them to do regular tune-ups and a repair. They’re always prompt and friendly. The last tune-up tech to come out was Josh, and he did a great job of explaining how everything works and gave me some great tips for continuing maintenance.

Marissa Peterson

6 years ago

The survive guy was very nice and helpful. He answered all my questions and was very professional. Very pleased with this business.

Carol Fillmore

7 months ago

Nice professional people

Ethan Garner

6 years ago

Ken Miller

3 years ago

Austin Heilman

6 years ago

Don't recommend this company at all. The way they treat their own employees are not good. The upper management is out of touch with what customers need and want.14 employees have quit in the last 8 month's I know because I'm one of them. Think twice before using this company!!

Matthew Mills

7 years ago

Incredibly pleased with Les from Jack Nelson. Prompt, friendly, and vastly knowledgable. They will certainly be my first call for HVAC from now on.

Robb McDonald

2 weeks ago

Mark Pittman is courteous and competent. We are happy with the service and the relationship with Jack Nelson.

Mrs_L_ Jenkins

2 years ago

Jason Freeman arrived at my home. He was very respectful and professional. I have been using this company for several years and they always save the day! Thank you Jason for your service today. I really appreciate you and all that you do. Keep up the great work! Also, he called and was right on time, which I could appreciate!

Maggie Shiroma

a year ago

On time and very thorough!

Kelly Bynum

4 years ago

It turned out we didn't need the new hot water heater after all. Thanks to Jack Nelson's knowledgeable and honest employee's we were able to determine this all with one phone call😊

Peggy Meyer

5 months ago

My technician,Jaya, is very knowledgeable and friendly and respectful. I was very happy with my service. Shout out to Rusty who always has my back.

Henry Bradsher

a year ago

Jason was courteous, professional and the dogs love him.

Amanda Russell

2 years ago

Our AC unit went out overnight and Casey and Jake were here by 750am to work on and fix our AC unit. They were very professional, timely, and extremely kind and patient with my 4 y/o son who wanted to to be nosey and in their way! Wonderful guys and company that I would highly recommend.