Best Annual Check Ups in Tucson AZ

Here we are, hitting the 90's and unexpectedly during a power surge, my HVAC unit fried. Sunday night, who to call? A colleague of mine used Rite Way last year and was pleased with the replacement of his HVAC unit and the service. He provided me with phone number and I called right away. Not knowing Rite Way has a 24/7 phone line, you can imagine my relief! Monday morning a representative called me and Monday afternoon, Kenneth was there.Kenneth presented himself professionally in appearance with an ironed uniform and shirt tucked in. Being prior military, that was the first thing I noticed. Upon entering my house I asked if he could remove his shoes; he was prepared with booties to slip on, impressive!Kenneth was very respectful of my service dogs and careful my cat didn't slip out the door. He was beyond courteous and explained what diagnostics he was performing. Kenneth didn't mind me observing for my own knowledge and he didn't mind the dogs outside with him.As the week progressed, Rite Way was very informative of the status of my parts to be replaced and called me when Kenneth was on his way to my house. Not only that but Rite Way sends a text message with a picture of the technician and allows one to track the ETA to the house. That was beneficial for me because not only do I now know WHO will be coming to my house, but it allowed me time to estimate the time I would be away from work.Ultimately, my HVAC unit was repaired and has worked successfully since. Although I only met one of the technicians, I feel Kenneth sets the bar for professional appearances and customer service. I felt safe in my house while Kenneth was there working. He was very friendly and made me feel comfortable. I am very satisfied with Rite Way, from first communication to the repairing of my unit. HIGHLY RECOMMEND and ask for Kenneth! THANK YOU Rite Way Heating, Cooling, and Plumbing and THANK YOU KENNETH.

Great same-day service!