Best Utility Service in San Jose CA

My toilet was clogged up and the usual plumber I use was not available in the late evening, so I called Local Rooter because they offered emergency services. Duey picked up the phone and said he could come in next hour. When he saw the issue, he immediately had the solution and fixed it quickly in 20 minutes. Five stars for their professional service.

Anthony and Tristan were both polite, professional and knowledgeable. They were on time, explained everything in detail and did a fantastic job repairing what was needed. Plumbtree Plumbing and Rooter is definitely the company to go with! Anthony and Tristan did a high quality job and were both very nice!

Water was puddling at the base of the vertical pipe which connects the water service main to the house. New fittings were put in to stop leak. I don't mind waiting 2 hours before turning on water so the glue can fully cure per their recommendation. Unlike previous plumber who cracked the fittings, used weaker glue and didn't wait at all. Will use Freedom Sewer again,

Short Version: It was a no brainer decision to choose TrenchFree for our sewer lateral replacement.

+No inspection fee
+Most competitive quote among 6 competitors
+Best (lifetime) offered warranty
+Price included the required building permit
+Every interaction was professional and timely (Thanks Felipe and Jose!)

Long Version: At the end of 2020 we discovered that our sewer lateral had rotted through in the middle of our yard, and also had major root intrusion under the sidewalk causing monthly backups. The initial quote from the plumbing company that performed the unclogging was nearly $20K for a full replacement out to the main. I immediately started shopping around for competing quotes, including paying $400+ dollars total in inspection fees to various competitors just for the privilege of receiving a quote. My search led me to the TrenchFree website which is very professional and gave me the initial impression that they would probably provide a quote at the higher end of the spectrum, but that was not the case. Felipe at TrenchFree provided a free inspection and an economical quote for a partial replacement of the upper asbestos sewer lateral that had rotted through the bottom, and the middle clay sewer lateral that had major root intrusion. Their price included the building permit, with a quoted per hour price for sourcing an additional encroachment permit that may be necessary. They were pretty backed up (no pun intended) around the end of 2020 but provided a realistic time estimate for sourcing the building permit and starting the work once the contract was signed. An added bonus was that now that we were TrenchFree customers if our lateral clogged again before replacement, they would come out and clear it for free. Jose stayed in contact and called me once their schedule opened up and the permit was sourced to begin the work. The work was completed over 2 days, one full day for the lateral replacement and one morning for the inspection and finishing touches. The crew lined up the encroachment permit, but was able to complete the job without digging up the sidewalk or pavement so they cancelled the permit and didn't even bill for the time they spent sourcing it (saving me $1000+). After payment I was provided a copy of the building permit for my records. Our yard is semi-landscaped and is in the same condition as before the work was performed, which is impressive given the amount of dirt that was excavated. As a homeowner the entire process was seamless and the TrenchFreee team made it as positive and experience as possible. I highly recommend this company!

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