Best Trenchless Technology in San Francisco CA

I can't say enough about what a great job Angelo and his crew from Discount Plumbing did with our rental home in Oakland. Angelo called me right away to set up a next day estimate. He and his crew were on time and very thorough. originally, it look like it was going to a straight forward trenchless project and Angelos's quote came in well below several other bids.

Angelo and the crew got to work on time the next day and we were lucky enough to get the once in a blue moon plumbing disaster. A city tree had a root that grew into the line and ran over 52 feet to the house from street. Angelo called me right away and kept myself and my up-to-date with multiple messages as our simple trenchless project turned into a massive multiple trench sewer excavation. After seeing the extensive work that had to be performed it was an incredible relief when Angelo gave us the additional expense from the original quote which was incredibly reasonable. At this point we were at his mercy and I felt that he made sure that he didn't take advantage of the situation. In this day I think this type of honesty is hard to come by and it almost brought me to tears.

Angelo and his crew worked long hours for two days on our little sewer project and they we so professional. The kept the area as clean as possible and communicated clearly with my neighbors, my renter and myself. Angelo was so extremely helpful and positive even as the project got bigger and bigger.

We found Discount Plumbing through all of the fantastic BBB and we could be more pleased than with the support, They earned my highest recommendation and I mean earned it!

My business had a simple broken mixer, we reached out to Roto-Rooter on Monday and had an appointment scheduled for Tuesday 8am-12pm.

1. They no-call, no-showed first appointment
2. We called and they said they would be in that afternoon.
3. They then rescheduled to the following morning Wednesday 8am-12pm
4. They no-call, no-showed third appointment
5. I called and said Hi, if you're unable to make it I can totally find another plumber. they said No, someone will be in before 5pm today
6. They no-call, no-showed FOURTH APPOINTMENT
7. When we called them for a final time, they said they couldn't arrange anyone until SATURDAY... and that it was outside of their control.

So, essentially they strung us along with an unfixed issue for 4 days when we could have easily reached out to another provider. Then sent a text saying it was it couldn't be helped due to staffing issues beyond our control

RIDICULOUS, UNPROFESSIONAL, DON'T USE.

Graham and Jeremy came through and helped us find a good price and a solution to our issues. I did a bit of haggling, only because they wanted to do a better job than I could afford(or needed). Im sure Graham had to bite his tongue a couple times, but he stayed with me and was determined to help. While I tend to be suspicious of every contractor in the Bay area(mostly due to the inflated costs of most contractor work) I found Graham to be diligent, and very honest. At the end of the day, I learned a little bit about plumbing, saved a little money, and can easily recommend him and his team.

UPDATE
Had genteel plumbers come out to change my water heater today. Solid professional guys, great work. With good options. If you get your water heater installed they will come out and drain it for the next 5 years once a year. Pretty good deal.
Love working with these people

Mike at Smelly Mel's just made my day.

Our garbage disposal was broken and for all the troubleshooting, I just couldn't figure out how to get it to work. We were trying to get by without it, but eventually our dishwasher got backed up. What to do?

First, I called the number on the garbage disposal and thankfully they could dispatch someone to my house the next day. Second, I looked up the company on Yelp.....and was a little worried about the single review at the time. They'd already agreed to come, so I figured I would give them a chance.

The problem was a 5 minute solve and just required having a special tool to release a clog. I thought....ugh, how much is this going to charge, and the answer was nothing because Mike said it required minimal effort. I was so surprised and frankly heartened that we still have some humanity in how we treat people. Smelly Mel's and Mike have a new fan and I will definitely call them first for plumbing problems.

This is a business that I would definitely use again as well as recommend to family and friends. Paul and his team are extremely professional and honest. They're knowledgeable, punctual, efficient, and solution oriented. Always a good outcome and a pleasure to do business with Expert Rooter and Plumbing, Inc.