Description
Plumbing Happiness. Guaranteed. That is our philosophy at Genteel Plumbers. We build
relationships and customers for life, that is what we are all about. 24 hours a day, 7 days a week. GENTEEL PLUMBERS are here to help. We provide quality, green, and affordable plumbing services which you can count on, anytime.
From a leaky faucet, to an entire sewer replacement, we make it our #1 priority to get to you as fast as possible. We understand how stressful plumbing can be. We know how important it is to keep our clients happy.
We use nothing but the highest quality materials and state of the art equipment. We have every tool necessary for every task, which allows us to perform top quality work as efficiently as possible. Call us anytime :)
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, All Sorts Of Plumbing, Backed Up Toilet, Basements Flooding, Bathroom Leak Repair, Broken Pipes, Clogged Toilets, Clogged Toilets And Sewers, Drain, Drain Cleaner, Drain Issue, Drain Lines, Drain Pipes, Drain Piping, Drain Replacement Services, Emergency Plumbing, Emergency Plumbing Services, Fill Valves, Flooding Basements, Gas Leak Detection, Gas Line Repair, Gas Lines, Green Plumbing, High Efficiency Toilets, Home Maintenance, Home Plumbing, Home Remodel, Hour Emergency Services, Hydro Jetting, Hydro Jetting Machines, Kitchen Faucets, Kitchen Leaks, Kitchen Sink Clog, Leak Detection Equipment, Leak Detection Specialists, Leaking Spout, Line Repair, Low Flush Toilet, On Drain Cleaning, Pex Water Lines, Plumbing Assistance, Plumbing Emergency Plumbing, Plumbing Fixture Repair, Plumbing Fixtures, Plumbing Hydro Jetting, Plumbing Issues, Plumbing Needs, Plumbing Service And Repair, Plumbing Sewers, Plumbing Systems, Press Fittings, Preventative Maintenance, Pro Press Fittings, Re Piping, Re-Piping, Repairing Or Replacing, Residential Plumbing Repairs, Residential Plumbing Services, Residential Plumbing Sewers And Drains, Residential Repairs, Routine Maintenance, Run Water Lines, Sewage Backup, Soldering Copper Fittings, Tough Plumbing, Traditional Water Heaters, Trenchless Technology, Video Camera Inspection, Waste Line, Waste Pipes, Water Heater, Water Lines, Water Main, Your Plumbing,
Reviews
Responsive, good value, super easy.
Alan Wilhelmi
3 years ago
Claudia de la Rosa
2 years ago
Came out the same day!!!! I’m super happy, they weren’t even here for an hour and the job got done perfectly smooth. I’m going to recommend to everyone 🤠
They were super responsive and came out same day to provide an estimate and ultimately replace our old leaky water heater. Thanks Genteel Plumbers!
The Genteel Plumbers came through clutch! I had an emergency where a pipe had broken and flooded my basement. Graham from Genteel Plumbers answered my call right away and rushed over to solve my problem! Needless to say, due to his experience and haste, he saved me thousands in water damage and I will be forever grateful! I highly recommend the Genteel Plumbers for their professionalism, their speed, and their unbending commitment to helping us get through our lives with as little mess as possible. You never know when you may need a plumber, but when you do, call the Genteel Plumbers!
Jordan Helsloot
3 years ago
Genteel Plumbers were extremely quick to respond to my call to come help with adding a shutoff valve to our pipe behind our fridge for a new fridge install.
They arrived within 2 hours which was amazing and were extremely helpful and professional. Would recommend them
Shannon Sinclair
3 years ago
I had a great experience with Genteel Plumbers during this current Covid-19 shelter-in-place. I had a plumbing emergency and they came masked and within a couple of hours. They were fast, efficient and very helpful. Genteel were accommodating and very affordable. I will definitely use their services again!
James Dougherty
3 years ago
Quickly solved the problem and made the necessary repairs, all in the same day. Courteous and explained the problem clearly.
Ronny Nolasco
2 years ago
E.B. McCarthy
2 years ago
David was knowledgeable, safe, and courteous.
Clint Wolfrom
2 years ago
Chris and Marcus showed up and took care of business in the most efficient way possible. I called Genteel Plumbers on Sunday and they sent their best to fix it the next day.
Will use Genteel Plumbers again.
Great company, service tech was professional, work appears to have been done very well
Carmen Davidson
a year ago
Chris Johnson and his team were fast, friendly, explained everything that was being done. They all did excellent work. We are very happy!!! I recommend Genteel Plumbers for all your plumbing needs. The work of replacing a new water heater and toilet was done within 2 hours.😃
Burcu Hasdemir
a year ago
I hired Genteel Plumbers to replace my water heater. They were responsive, on time, professional and got the work done all within one day. I highly recommend Genteel Plumbers.
This company is wonderful. They were very pleasant and sensitive during our week-end clogged sewer pipe problem. We were very stressed. Genteel Plumbers gave us confidence that they could solve our problem and did solve multiple problems in our 40 year old house. I plan to keep their phone number close-by.
I made an appointment on a Friday to have my newly delivered gas range (stovetop/oven) installed. The receptionist with whom I booked my appointment was professional, patient and efficient in getting me scheduled. I was given a window between 9am-1pm on Sunday and the technician arrived just minutes after 9am! Marcus, the technician, was also professional, attentive and was wearing a face covering. He took a few minutes to inspect the unit and understand the install then quoted me a fair price of $110 cash or $130 card. Marcus finished the installation within about an hour and even came back later in the day to adjust a small piece. All the work was done with a sense of pride and appreciation for the customer! I'm confident recommending Genteel Plumbers! Thanks!
David and Edgar explained everything very well. They were here in a timely manner and performed the task quickly. They tested their work. I’ve had a previous plumbing experience two months before, this was much more professional.
Would not recommend GENTEEL PLUMBING. They were called l to repair a pilot light that would not stay on. When they arrived, they had no interest in repairing it because I had a RHEEM water heater. They had a very low regard of RHEEM heaters. He quickly provided me an estimate for replacing the whole unit. I asked that he at least look at it to see if he could repair it. He removed the cover and exposed the unit. He pointed at the problem and said he could not repair it. He replaced the unit and the cover and charged me a ridiculous $329.00 for 15 minutes. I would highly not recommend doing service with GENTEEL PLUMBING.
Nice guys, fast professional honest
I needed an angle stop replaced on a cold water shut-off valve under the kitchen sink. The guys from Genteel were friendly, courteous and very knowledgeable. They knew exactly what to do, had all the parts they needed, and completed the job very quickly. They were also on time and the office kept in touch with and the whole experience was pleasant and professional! I will definitely use them for any future repairs!! Highly recommended!! Thank you Genteel!!
Kathleen Fetter
a year ago
Joan was very professional and did a great job addressing the issue.
Matthew Williams
2 years ago
Samuel Leshnick
2 years ago
Quick and friendly. Not pushy. Explained the job clearly. Came prepared. Had a new water heater available on the truck in case I needed a new one which I did. He showed me where my heater was leaking and rusted out.
First rains of spring and plumbers were booked. Since they were in our neighbor hood they made an extra effort to see us that day. They were pleasant and professional. They were even early! Nice to have a great plumber close by us.
S. Suzanne Marie Prows
a year ago
Our problem was quickly diagnosed and solved. The quality of the work was great and the technicians very friendly and helpful in answering all my questions.
Carolyn Harpster
a year ago
Awesome. Got their act together! Unclogged drain 2 hours after I called! Totally nice , professional, and very organized. My first call from now on!!
Valeska Granados-Dickopp
2 years ago
Thank you for your professionalism and great service! We are very happy with the results and how the process went. Our faucet is now working better than ever!
I was able to easily schedule an emergency appointment the next morning.Plumber arrived on time and was able to quickly locate problem in sewer.
I would definitely use Genteel again and highly recommend them!
Thx guys!
I have been very satisfied with Genteel. They have been out 3 times a day performed well on each occasion
Joan and Daniel were professional and did a wonderful job. Genteel is very upfront about the price. Found them thought the promotion on Yelp <3
I started the job myself below the sink and got stuck. David and Jerwyn were on time, professional and clear communicating fix options and costs. They fixed leak under sink and installed shower parts I had. Friendly, helpful and I learned some helpful plumbing tips!
Do your homework before hiring any plumber so you know what the job should cost.
My water bills were skyrocketing. The problem per SF Water Dept. was that my toilets were leaking. I had another company (5 Star) give me an estimate. They said all 3 toilets should be replaced and it would cost over $5,000. Then I had Genteel check out the scene. They did not try to sell me 3 new toilets. They fixed the old ones. For $540.
Quite a difference!!!
That was a few months ago. The toilets are fine, my water bills are normal-ish. Case closed.
10 stars !
Marianne Mendoza
3 years ago
I found Genteel Plumbers via a Yelp inquiry to fix a clogged kitchen sink drain. They were the first to respond and I was able to schedule an appointment window within 2hrs. from the call. It ended up needing much more than a hand snake to clear up. Graham and his partner were very professional. The work involved use of a hydrojet to clear grease from the kitchen drain line and the outlet was in the garage. I was concerned for the aftermath but they hosed down the garage completely and put everything back in its place, including what was removed from under the kitchen sink. Price was competitive to the other estimates I received via the Yelp inquiry. I highly recommend them and would use them again.
Genteel Plumbers is our go-to plumbing crew. Graham and his team are always prompt, professional, and polite. We had a garbage disposal that needed to be fixed/replaced. They came over, assessed the issue, and were able to estimate and replace it on the spot. (We also recently scheduled some routine maintenance with them and Marcus was super informative, proactive, and efficient in helping out with it.)
Brian Karfunkel
3 years ago
We had a nasty clog in our kitchen sink. I tried snaking it with a home snake, to no avail. I tried several plumbers, each of whom had different wild ideas about what to do. One wanted to cut through the outside of the house to empty the pipe that way -- though of course they don't handle repatching the stucco, so we'd have to figure that out. Genteel quoted a price that was higher than the others, but it turns out they were the only ones able to actually fix it. Everyone was courteous and professional and, rare to find in a plumber, punctual. You get what you pay for: maybe for a simple problem it's fine to cheap out (though often you can fix that yourself with a little googling and some tools), but for anything complicated I'm trusting Genteel from here on out. They also hydrojetted our drain line and gave a 10 year warrantee on that work.
Genteel Plumbers replaced two outdoor spigots. They responded same day, only took half hour and we have nice, new spigots. Reasonably priced and friendly service.Old fixture on left, new on right. Highly recommend.
Thalita Nadal
2 years ago
Best plumber service in SF. Skilled professional and friendly.
Friendly professional and effective. Very dependable I use these plumbers for all my plumbing needs.
Phil Ginsburg
3 years ago
The Genteel Plumbers have done a lot of work on my house. From installing a high end European style in-wall toilet to hooking up basic drains for a sink, he has done it all. Graham is always punctual, professional and thorough. Having found a trustworthy and quality plumber, I find myself referring him to friends and family because he will take care of you and stands behind his work 100%.
Rapid response to request. Beat scheduled times and delivered awesome service at appropriate price. Definitely recommend and will use again as needed!
My dishwasher was inexplicably filling up with water overnight. I called Genteel to schedule an appointment. Marcus came by within the first hour of the time window. He said the dishwasher wasn't a plumbing issue, so I had him inspect all the sinks in our house. We ended up asking him to unclog one of the bathroom sinks, which came out to $289, and Marcus did a great job. The solutions for the other sink problems were too complicated for the time.
Of note, I was told there was not a dispatch fee, but Marcus mentioned that there was a $45 dispatch fee that was then waived when I asked him to unclog the sink. Not sure that I would have asked for the service if he hadn't mentioned the fee.
Brittany Capener
a year ago
We had flooding from toilet and shower drain in our bathroom. Called them late Saturday night and were able to schedule someone for early Sunday morning. We will definitely be using Genteel again for any plumbing services!
The techs completed installation after a careful review of the situation and moved new fridge to be installed although the rate charged for the job was high compared other quotes gotten for basic install
Excellent! Had a can't identify problem and called Graham. His Team was able to solve quickly, efficiently and for a very reasonable price! Five Stars! Thanks, Graham!
Daniel Dierkes
a year ago
Christian Svizzero
3 years ago
These guys immediately came to my house after calling them, they evaluated the gas line installation and had it completely done the same day. Very professional from the beginning to the end.
Super fast, fixed the problem quickly, cleaned up nicely. Good folks.
Extremely responsive, super friendly staff. Marcus fixed my drain clog in a matter of minutes and was willing to give me a discounted price too!
Highly recommended!
Came out on a Sunday night. Were very professional, walked through the issue and fixed it relatively quickly.
Fastest response, not emergency charge on a weekend, friendly plumber, COVID sensitive and aware.
Nice guys, good communications, efficient and in the neighborhood. I recommend Genteel Plumbing.
Helped me out on a weekend. They were super efficient and did a great job. Hopefully
I don’t need their services again, but they will be my top choice if I do.
Very professional, on time, & fair price.
Margaret Rhee
2 years ago
Helen Sizemore
3 years ago
Graham knows his plumbing! He fixed our leak and provide follow up suggestions for other things we might consider doing to keep our plumbing healthy--and they weren't upsells! Just general reminders on home plumbing care. Very satisfied.
Patricia O’Connell
3 years ago
Edith Salvatore
2 years ago
Great work. Very friendly, efficient.
Marco Svizzero
4 years ago
I had a clogged drain pipe in my light well that I had been putting off for a long time. Finally called Genteel plumbers and Graham came and took care of this stubborn gravel clog. The drain works amazing now and I am so relieved. I wish I had called sooner. Pricing is also fair.
Michael DeAngelo
2 years ago
Our plumber Gregorio was kind, detailed and finished the job quickly. Sam the manager responded quickly to my request for service and was a pleasure to work with. Will definitely use again. 5 stars!
Our tenants had a leak and were without water until we could get it fixed. We found Genteel Plumbing and they were able to come early the next day. They replaced the leaky part and everyone is relieved and happy to have made their acquaintance. Chris diagnosed the issue pronto. Bravo!
Genteel Plumbers responded in a minute to my Yelp request and within 7 minutes I was booked all via txt message. First to respond, scheduled & they fixed the next day. Easiest experience with a plumber ever... Highly recommended!
Joan and Daniel did a great job on a moment’s notice. Thanks again.
Terezinha Manco
2 years ago
I highly recommend it. professionalism and speed are incredible incredible responsibility I loved the work of these professionals
Brandon Mercado
2 years ago
Chris did a great job. The bathtub was severely clogged due to construction debris and he was able to unclog in about 45 minutes of work.
Jennifer Starkweather
2 years ago
I have been using Genteel Plumbers for the past few years and always recommend them to friends. They are knowledgeable and experienced. I will continue to use them for all of my plumbing needs of which there seem to be many these days.
Bruna Fagiani Ribeiro
a year ago
I’m happy to take some time to thank Genteel Plumbers for the quick and professional repairs they’ve done at my house! The two guys who came over were friendly, on time and showed a lot of knowledge. Thank you! Highly recommended :)
Stephanie Harris
5 years ago
My kitchen sink was clogged and I needed an honest plumber who could work around my busy schedule. A few of my friends had used the Genteel Plumbers, so I gave them a call. I was happy with them and would certainly use them again in the future.
The team that come to my house was very professional and they solved my problem very quickly! I’m very happy with their service and the price was great. Totally recommend them!
Jessica Safier
a year ago
Joan and Edgar did a great job. They were prompt, polite, explained the problem and the possible solutions. The customer service at Genteel is always great and should a plumbing problem arise, they are the ones I turn to.
Great service, knowledgeable, and took the time to explain the problem/solution to me. I would absolutely use them again and recommend to others
Below was my original review. After they seeing this review, the company called me to apologised. I did not take calls for about 2 weeks but they kept trying. When they got me on the phone, they asked what they can do. Af the end I accepted a 50% refund of the cost of the work. So yes they do care. I would use them again as a result.
——————-
They came to plug a gas pipe which was great. But the pipe was in the ceiling and they made a hole far larger than it had to be and that I then had to find another guy to close up
We tried to fix our own drain clog, and somehow got it worse. Luckily, Joan and his associate were available within a few hours to fix it, did excellent work, and were quite professional. My only complaint is the price was a bit high, but maybe that's just San Francisco pricing.
Brandon Shore
4 months ago
Great experience with Genteel. They had availability immediately. David came up from Bayview on a friday afternoon. David did great! He was able to explain the situation, provide a couple options, and complete the job. Would use them again
Chanin Changtor
3 years ago
Very responsive in coming out to provide a fee quote.
RevLani Langlais
4 years ago
Superb, professional, honest, courteous – tops in San Francisco. Found them via their 5-star Yelp rating. Adding some more stars for their speedy, caring response, thoroughly excellent work in our bathroom issues, great communication and exemplary customer care. Diamond Certified, too. Happy to recommend Genteel Plumbers.
Campbell Browne
2 years ago
Graham and the guys at Genteel have been phenomenal and they’ve done work for us several times over the past couple years, including a shower drain clog, bathroom sink clog, and installing a new toilet. Always incredibly helpful, prompt, communicative, and thorough - I called this morning and the technicians came out just a few hours later and fixed the shower drain within 15 minutes. Wonderful experiences with Genteel and definitely recommend them for any plumbing needs!
Brandon Doran
2 years ago
Jenessa Smith
3 years ago
Honest, courteous and professional. They go above and beyond the call of duty and we couldn't have asked for a better customer service experience. Chris was able to get to the bottom of an issue (mysterious clogged drain) that had been plaguing us for months. Thank you, Genteel Plumbers!
Sarah Johnson
2 years ago
Very happy with the service I received. Very professional. Thanks!
Graham hyrojet my moms sewer line. Very professional, persistent and determined to clear the line. Would highly recommend using him again
Genteel Plumbers has helped us with several projects and will forever be our go-to plumbers going forward. The plumbers who arrived diagnosed and fixed the problem quickly and without issue. They were extremely knowledgable, communicative, and left the working areas clean. I can't recommend enough!
It's always a pleasure working with Genteel Plumbers. Everyone we've worked with there, from the technicians to the people in their office, have all been very nice and personable. And they always give a call/text when they're on their way and who is actually coming as well. I love it!
Damien Alvarado
2 years ago
Came over Sunday morning to fix a broken bathroom sink pipe. Thanks so much. They were prompt and fixed it in no time!
Christian Castro
3 years ago
Great service from David. Arrived quickly and swapped out our toilet seamlessly. Will definitely use services again!
Louis Kessler
2 years ago
Alfonso Brigham
3 years ago
My sink was stopped up and my garbage disposal was broken and my sink was smelling. I reached out on yelp to several companies and these guys responded first and willing to come on Saturday. They came on Saturday and provided a quick estimate and did the project pretty quickly. They were professional friendly and stress free and easy to work with. I recommend.
Sam Weinberger
3 years ago
Personable, skilled crew handled some updating work. Unfortunately they finished a little early and several things were not quite right. I contacted Graham and they were back in less than an hour and put everything right. I have had good experience with them in the past as well.
Joe and his assistant were prompt, accommodating (I was on zoom meetings when they arrived and during the repair), efficient, and tidy. I did not have to lift a finger. They removed items that were in the way, returned them to their place when they were done, polished the cabinet (not a part of the repair), and left the place cleaner than they found it. Oh! And the work happened within an hour of my calling. I was really impressed and the work has held up now a couple weeks going strong.
Highly highly recommend.
Helen VanScoy
2 years ago
Great service, professional, and very quick to respond. They use text message to stay in touch with you, and even send a photo of the plumber they'll send to your house, which made me feel more secure. Highly recommend!
Kaisi Guo - check with Julie before deleting
3 years ago
Very efficient and professional! They quoted a 4 hour window and came right at the beginning and wrapped up within an hour. They even ran out to get another part and was able to come back and finish.
Andy Greenwood
a year ago
Chris came and did an awesome job diagnosing the problem and explaining what caused it. Highly recommended. Thanks Chris!
Awesome! Quick service, personable and timely.
Kathleen Doster
a year ago
They provided same day service, located the leak problem immediately, and replaced the corroded and cracked pipe. Efficient, friendly, reasonably priced. Would definitely call again.
I called for a last minute toilet explosion issue. They arrived the same evening. They were fast, courteous and efficient. The price was very fair. I would definitely recommend them
Matthew Jones
3 years ago
Genteel is an amazing company. Super prompt service, great communication from Max and the installers were fast and friendly. They replaced my water heater on a Sunday and didn't charge extra because of weekend work.
Charles Oppenheimer
a year ago
Genteel was really good at answering the phone and getting a tech out to the house. The problem: They quoted $3800 for a water heater install, very basic took about 1 hour. I didn't shop around - didn't expect their to be variation for this service, assumed they were charging fair prices. I got curious and called Home Depot for full install for same model at same location and they quoted $2000 all in, independent plumber in SF $2000 - $2500. Would never recommend these guys if their business model is to overcharge in an emergency.
Good work from the plumber, fast and works, so get 2 stars.
The technician was efficient, friendly and experienced, he answered all my questions and did a good job, thank you so much!
Scott Cantley
3 years ago
Graham did an awesome job! He replaced all 3 of our toilets with brand new ones that are much better quality than what we had and was done in about two hours! I would highly recommend Genteel Plumbers for any plumbing job.
Aidan McWhinney
4 years ago
Fair pricing, great service! Very happy client.
Genteel Plumbers were quick to respond to my original request for help on a Saturday evening and had a plumber with me by 10am the next day. Joan, the lead plumber, was courteous, friendly and walked me through all the options available to me. They hydrojetted our kitchen sink pipes and installed a new garbage disposal and did it with excellent workmanship. Recommend Genteel Plumbers.
Amazing customer service. Very communicative and fair people. They go the extra mile by offering long guarantees on work done and free additional service.
Trusted them with a serious problem in a SF rental house. They came the next day, stayed until the job was done, explained the options well, and took care of the problem with absolute courtesy and professionalism.
Barbara Haught
a year ago
Wouldn’t use them again.. they told me the cost was $389.00 I feel on the floor.. The dispatcher said $89.00 to come out then a additional $89.00… if they have to unclog the toilet. He was literally here for 5 minutes … proceeded to tell me $500.00 if they have to take the toilet off.. I know things are expensive but unbelievable.
I am shocked , he said he would give me a $75.00 coupon….nice of him…
. My other plumber called as they where here who would of cost me half of that.. told him the price they charged and he is in shock land also..
off to buy my own snake for the toilet …
Learning experience .. should of had more patience and waited for my regular plumber to call back..
Rommel Aquino
2 years ago
Austin Kwan
11 months ago
Great service
Dyanna Volek
5 months ago
Wow! These guys are truly professionals. They were SO responsive and kept me in the loop on when they would arrive and what they were going to do before they did the work. David was the technician and he brought Yannik who was new. We needed to remount and reseal our guest toilet to the floor. They did the work quickly and it's good as new. They even answered my other plumbing questions and didn't try to upsell me on other services.
They are pretty pricey (total came out to ~$500) but there's a one year warranty on the service. And I really appreciated their communication and reliability. You can tell they are passionate about their work, and I would use them again in the future.
Rachel-Lynne Canero
2 years ago
Marcus was our guy for the job! He was knowledgeable with estimates and worked on our needs with professionalism and expertise. I loved how they provided a good time frame for arrival and pic as our neighborhood reported scammy repair personnel knocking on folks homes in the past.
Claire Ucovich
3 years ago
Responded quickly to our clogged drain pipes and cleared out the clog very quickly. Job well done.
Brandon Herrera
a year ago
Professional. Quality service. Joe and Edgar were incredibly helpful!
Denise Lawson Curry
3 years ago
Michelle Martin
3 years ago
Genteel plumbers got out to my house right away on a Sunday during a big football game and they were done so fast and they did a great job and I will definitely use them again
The whole process from beginning to end was efficient, professional, and responsive. The plumbers came out in a timely manner- I received text updates including a photo of the plumber assigned to my house. They wore masks and gloves the entire time, kept more than 6 ft while we talked and very quickly took care of our plumbing disaster. Within one our our problems were solved and they cleaned up the space. I will always use Genteel Plumbers!
Fast service and got the job done quickly and efficiently. Provided estimates and options to help solve my clogged pipe issue. Will definitely call again for future issues. Contacted company on a Monday afternoon and came within an hour. Thank you Graham!
Priscilla Tan
2 years ago
Genteel Plumbers has come out to assist on a few jobs and have been courteous and efficient. From the operator Max who is super upbeat and polite, to Chris the plumber who quotes very fair rates and follows-through with quality work, to Graham the owner/manager who collects the moolah, my experience has been very professional. Starting from last May 2020, Chris came out to provide a quote and matched another price, but ultimately I selected him because of his knowledge and polite demeanor.
Unfortunately, a different plumber (DM me for his name) was sent out for the second part of the job (drain replacement and garbage disposal installation) and then tried to charge me 3x the cost. Finally, I was able to negotiate to a lower but still high price (compared to the quotes I'd received). Even then, Chris had saved the day by providing key parts that the second plumber said weren't possible/available.
Fast forward 10 months to today - my tenant apparently had been dumping mop water with debris into the kitchen sink. Chris came out to dismantle the pipes, clear the drain of gunk and grease and charged me a fair price for the trouble. While he was there, he looked at an old dishwasher, quickly made sure the shower and bathroom sink were in working order and assured me that the gas smell was actually exhaust from the water heater and nothing to be concerned about after checking with his diagnostic tools.
After the visit today, Graham called to check in that I was completely happy and was pleased I'd given them a chance to make it right (after I described the less stellar experience with the second plumber). Great customer service!
Hot tip: try to buy any fixtures or appliances you want installed yourself if you can as there is an understandable surcharge if you want to source from Genteel
Prompt response; great communication and transparency on our options; excellent work. I will continue to recommend and work with Genteel Plumbers as projects/issues arise.
Had leaking kitchen sink overnight. Message out via yelp at 910am, sink fixed by 1120am. Very responsive.
Glenn Kistner
3 years ago
Graham's work was top notch! He quickly diagnosed our air gap problem and came up with a solution. He was also very professional and stands by his work.
Dr George V Fornero
a year ago
Great job! Always happy with Genteel Plumbing & Chris. Top notch service!
Edward Dowling
a year ago
Joan and Daniel were great! They addressed all my questions, worked professionally, customized the installation to my preferences where possible, persevered when installing a rim around the heater that just wouldn't fit and that the heater got accidentally damaged a little and then they completely replaced it again! The fact that they showed up on a Sunday in the morning was really appreciated. I also appreciate that Graham explained the billing process cuz I had some questions. Thank you!
Genteel Plumbers did a quality job replacing some outdoor pipes. Fast response time and did the job quickly.
ricardo mercado
3 years ago
Very professional. Graham arrived within the specified time committed together with Jeremy who assisted him throughout the project. Knows what he is doing and the job was done promptly. There was e-mail communication before and after job completion. Completely satisfied with my first experience with them. Will definitely hire them again.
Lori Bevilacqua
2 years ago
I know when I call Genteel my job is going to get done correctly, on-time, and at a reasonable price. They are my go-to for all my plumbing needs! Thanks! *****
Everything was perfect. The work, customer service, booking portal. Perfect.
Columbus Cyclery go bike it
2 years ago
Very professional. Presented the work options well. Performed the job as explained. Quality work in a reasonable amount of time.
Thank you.
Elena Warburton
2 years ago
Speedy, quality service. Someone was able to come within in hour to our place to replace the pipe under our kitchen sink. They’re friendly and reliable.
jacqueline mauro
a year ago
Came right away, very transparent about price. Worked fast and thoroughly.
Plumbers arrived on time on a Sunday to install a new faucet for us. Just in time for a birthday party. Would absolutely use them again.
Updated 9-26-20.
The Genteel Plumbing owner Sam reached out to me after reviewing my review and comments. I spoke at length about the issues I had and Sam was very understanding and sympathetic, he is a good listener. In the end he agreed to issue a $200 credit and added a 5 year warranty for the work done to replace our toilet and toilet valve. This type of customer service is rare given my experience with other companies and as I told Sam I really appreciate his efforts with me.
Hence I have changed my rating to 5 stars !
Thanks Sam.
Plumbers were on time and clear on the options for completing the replacement of a toilet and water fill valve. Frankly, the cost to replace toilet and shut off valve seemed excessive. Total time for the repair was about 2 hours total cost was $878.00. This was the lowest cost option in my case and comes with NO warranty on the work, not even 30-60 days. I find the lack of any warranty on the work after spending nearly $900 shocking. In order to get any type of warranty on the work I would have had to spend hundreds of more $$$. Lastly, the plumbers left the bathroom sink and floor dirty after they finished and left.
I doubt I will use Genteel Plumbers for any future plumbing work.
Jon Dishotsky
2 years ago
Genteel succeeded when other plumbers failed. On top of getting the job done quickly, they were super communicative, on-time, friendly and clean. They've definitely earned my future business.
David and partner came and did a beautiful job! Old faucets replaced with new ones. Very professional and it really seemed like they truly liked what they did! Will call them again if I need a plumber! Thank you so much!
Genteel Plumbers were great! After calling multiple plumbers they were the only ones should could provide both a same day appointment on a Saturday and a free estimate. Jeremy and Allen arrived on time and were very polite and extremely helpful. They were even willing to speak with our landlord about the plumbing issues. Once we were able to receive a quote they were even able to fix the issues that night! I would recommend Genteel to someone in need of a plumber!
Five O'clock Heroes
a year ago
Fantastic service! They kept us informed, took the time to explain what they were doing, every step of the way. And so feel like they above and beyond their duty to fix our plumbing problem. I can’t recommend them enough.
Love these guys. Super nice, cute, clean and professional
Jörg-Peter Rabanus
3 years ago
Very personable technicians. Very concerned about the quality of their work. They even used overshoes to prevent soiling my carpet. Very responsible.
Thank you very much.
Genteel plumbers were friendly, thorough, and direct. I appreciated their advice and recommendations and they accommodated my schedule. Will definitely use them for any future plumbing needs!
Very good work and very reliable. I would recommend this company to my friends.
Showed up on time and replaced a broken outdoor hose faucet. Did a nice job, was quick and no problems
Dante Popalisky
a year ago
Tito Giansante
a year ago
Prompt and friendly, but as other has already noted not your cheapest option.
They will also charge you ~$80 for the visit which goes towards contract if you decided to go ahead with whatever they recommend. They did a great job, but I couldn't shake off the feeling that I got an overpriced deal. Oh well.
Very Professional and clear with choices. Worked quickly and effectively. Would recommend to friends here in the outer sunset
Felimon Colmenares
3 years ago
These guys were very professional. They did the job effectively with precision. Would definitely hire again.
Michael Simmons
2 years ago
Great plumber. Arrived on time. Easy to schedule. Very knowledgeable and professional. Resolved the plumbing issue quickly.
Chloe Angelis
3 years ago
Graham was communicative, on time, and easy to work with! Will definitely use again!
Great service. Super friendly group of guys dedicated to help you fix all your plumbing needs. Found my go to plumbers
I really have had a good experience with Genteel - they are on time, helpful, and explain how a problem occurred and how to prevent problems going forward.
Marie-Claire Gelbard
a year ago
David was very professional and efficient. He was also really careful not to damage my rug and furniture.
Ersin Civanlar
3 years ago
They have done multiple projects for my condo and HOA. Really easy to make an appointment, always come on time, do great work and provide advice and recos along the way.
Outstanding job at a very fair price. Friendly and knowledgeable. I will definitely use them again if and when the need arises
Ajith Ramanathan
a year ago
Megan Stewart
2 years ago
Great service! Quick response time, friendly service tech and knowledgeable. Would use them again in a heartbeat
Chris was pleasant, clear, and efficient. Excellent and quick work to not only fix a persistent clog, but also to correct shoddy workmanship from whoever had previously worked on it. The service is not cheap, but it was worth it for properly done work.
Ingrid Lassleben
3 years ago
Professional, considerate, efficient, quality care and very helpful!
Clayton Douglas
a year ago
Graham and Jeremy came through and helped us find a good price and a solution to our issues. I did a bit of haggling, only because they wanted to do a better job than I could afford(or needed). Im sure Graham had to bite his tongue a couple times, but he stayed with me and was determined to help. While I tend to be suspicious of every contractor in the Bay area(mostly due to the inflated costs of most contractor work) I found Graham to be diligent, and very honest. At the end of the day, I learned a little bit about plumbing, saved a little money, and can easily recommend him and his team.
UPDATE
Had genteel plumbers come out to change my water heater today. Solid professional guys, great work. With good options. If you get your water heater installed they will come out and drain it for the next 5 years once a year. Pretty good deal.
Love working with these people
Dave Newcastle
3 weeks ago
Booked a three hour window to get a kitchen sink installed. They were late by over an hour, and only came out to give a quote. The plumber asked if I had the old sink to see how that was installed, after much huffing and puffing about how complex this was.
It's a sink for goodness sake that just needs to be connected.
He gave me a quote that was three times what I expected, and wouldn't tell me how many hours at what rate that was based on. We don't have hourly rates, we quote per job.
Had it done by another very nice plumber for a third of Genteel's quote.
This had to be the strangest interaction with any service provider I've had. Didn't seem to know what he was doing and then provided a ridiculous quote with no explanation.
Or they just try to take advantage of people who don't have any sense of what's involved and how long it should take.
Either way, fair warning on these guys.
Anthony Louis
3 months ago
Had a huge project that was overwhelming. I had no idea where to start with a remodel that needed all new plumbing. As soon as I spoke to Genteel I felt at ease. Communication was amazing from getting a quote all the way through completion. I think this is huge and Genteel definitely spend the extra time answering all the questions I had. They also do a good job staying on schedule and setting realistic expectations. As a new homeowner they really put me at ease and I look forward to having sheetrock done and then equipment installation!!
Matthew Linaman
2 years ago
Phenomenal customer service. Jo and Edgar came to repair my bathrub spout within just a few hours of calling. They were thorough, communicative, professional and nice. They clearly knew what they were doing and they got the job done, above and beyond. Graham (or perhaps Grant) in the office answered my call immediately and got me connected with a Jo and Edgar rightaway. Grateful!
Shoshana Kalinski
2 years ago
Alison Warner
3 years ago
Thalita Jones
2 years ago
Prompt, clear with their action plan, kind and will use them going forward.
Stephen Combs
2 years ago
Great team that delivers what they promise..highly reccomend them...
Great job and super quick!
David, from Genteel Plumbers replaced our toilet flapper and fixed a leak under the kitchen sink. He was professional, yet friendly, fast and left our space clean. They wore masks the whole time, which we appreciated.
Daniel Azarkman
4 years ago
David Bonelli
2 years ago
We had a shower and a sink drain to unclog in two separate bathrooms. The two technicians were fast, efficient and clean. Also very personable.
Gerardo Adame
2 years ago
David and Gregorio were incredibly efficient and professional. Covid friendly too. They gave me a fair price relative to my drain issue and done in 30 minutes.
Rescue rooter never showed up, answered my calls, or even updated me on their visit. Gen-Teel was contacted and completed within the hour.
Support local and give these great guys more work!
-Jonny
The car wash guy
Shane O'Neill
3 years ago
Fast and replaced a hot water heater that need fixing.
Michael Wright
3 years ago
Can't say enough good things! Middle of Covid--sewer backs up (really backed up--you would not want to know what it looked like). A weekend--and yet they were there in 4 hours! Job was to flush out the sewer and get it running. Graham's staff ran into a few snags and in minutes Graham himself was there, right on the spot, to give his expertise. Job done in less than one hour. Really, these guys are 5 stars all the way! Price was competitive but I would have never gotten anyone there that fast and finish the job on a weekend for any price. Thanks!!!!
Dario Rapisardi
a year ago
Ariel Hickman
2 years ago
Hilary Hubbard
2 years ago
Douglas Applegate
2 years ago
Fast, competent and courteous service.
Paul Jr. Tomanpos
3 years ago
Technician can on time and diagnosed the issue. He gave me a quote orally and was supposed to follow up with a written quote by email for the repairs. Never got the quote and Genteel never responded to follow up emails. Will take another plumber to do the work. Annoying since I was hoping to apply the service fee toward the work.
Steve Tennant
2 years ago
Very professional, knowledgeable, wore booties into the house. Highly recommend!
Christopher Chase
3 years ago
I am an apartment house owner so my need for a plumber is more often than my home owner self. So I can say I have used Genteel Plumbing several times: slow or blocked drains, water heaters and have recommended them to my friend who has a heater problem. I like that they are responsive and punctual. I know the job will be done when they come by.
Friendly, professional and not just trying to sell their service. Recommended!
I called Genteel and had a plumber arrive within 2 hours. I originally had called Ace Rooter but they did not have availability until 2 days later.
Sam (who I spoke to on the phone to make an appt) was very helpful and professional while walking me through their pricing, service levels, and procedures. Chris and Marcus arrived and was able to figure out the issue with the pipes under the home. They were both very professional and great to work with. Highly recommend!
Dematra Ellison
a year ago
Great professional service. On time and honest, will definitely use them again!! Hard to find a honest company these days.
Provided timely assessment and service on hot water heater. Knowledgeable in their area of expertise.
Great customer service and communication of arrival time.
Great followup calls. I am a 45 year real estate property owner-investor -property manager & still a successful “Realtor”. My company is Berkshire Hathaway Home Services Drysdale Properties located in San Francisco.
Knowledge about the old and new buildings here in SF. Very clean and safe. Will refer all my customers, landlords, buyers, sellers to Genteel Plumbing.
Very well prepared, knowledgeable, communicative, and punctual. The job was expensive but honestly I didn’t shop around so maybe the price was standard. I would definitely call them again.
Very professional, worked around my schedule and kept me in the loop during the whole repair. Awesome work!
Boris Berkovich
a year ago
These guys are great. Solid communication, timely arrival, quick diagnosis, and professional service. They set a high bar and I will be calling them first next time I need plumbing work.
The gentlemen that came to fix the faucet were very personable and nice! They were tentative and professional! A little expensive but it is a Sunday night and they were super fast, capable and very considerate! I called them around 4 and they had my faucet fixed by 6, I would use again! Thanks!
Theresa Manansala Mariano
2 years ago
Peggy A. Clinton
2 years ago
They were responsive and did an okay job that I paid a lot for but don't have much confidence in.
Anthony Fusco
2 years ago
had a tough shower drain blockage. excellent, fast communication resulted in plumbers arriving quickly. Good, professional, friendly guys who worked diligently until they solved the problem. Recommended! Only reason it's not five stars is I found the cost a bit on the higher side, but the work and folks were top notch.
Nice employees, quick service, transparent about various options for repair and price points.
Amazing customer service. Easy to use & excellent quality work.
Hollie Hannan
2 years ago
I called Genteel Plumbers to fix my kitchen faucet. First they are about 4 hours late. Upon seeing the faucet, they asked me what kind of faucet that I want to replace it with when I wasn't going to replace the faucet but to fix the tube. Then I told them that the tube under the sink needs to be fixed because of water leak. Their reply was that it would take 24 hours and need to shut down the water supply for the whole building to do that. It sounds like they are bluffing. Or my job is too small and not worth the trouble. I called another company. This one has a totally different attitude. The repairman came on time and had the job done in 3 hours including fixing the bathroom tub drainage. This experience makes me wonder if Genteel Plumbers' high ratings on the internet is their own invention. I wasn't going to write a review but since Genteel Plumbers sent me notices to write a review for like 5 or 6 times I decided to let them know. This is it.
We hired a service from He|| Advisor a few years back and it was a disaster. The pedestal sink was installed and the pipe wasn’t hidden. We live close to Genteel Plumbers and I gave them a call because we want to support local business. First time out, they fixed the prior plumbers dis-repair in no time. And they left the place spotless. ...Fast forward and we just hired them again to replace a toilet. The guys left the place spotless and we’re in and out in < 2 hours. They were professional, totally honest in their quote and did a great job. We’ll keep using them because they are seriously the best around. Can’t say how thankful we are for finding a real pro crew that does good, honest, clean work! Thanks team!
Great experience getting my broken garbage disposal fixed, great communication throughout the whole experience. I would definitely recommend!
Brandon Grande
2 years ago
These guys were great. They came out on time and communicated the issue. Since they were not able to solve it without major work that we decided not to move forward with they didn't even charge for the time. I truly respect the professionalism and clearly they were there to help me solve a problem not just to make a buck. I'll be calling them for all my future plumbing needs.
Stephanie King
2 years ago
We had an emergency faucet repair over the weekend in June. The customer service from our initial call with Grant the plumbers Joan and his colleague who came to assess and provide service through the completion of work were superb. It was a very anxious day for us and the repair was more then we anticipated but they did a great job and now our faucet is working great, looks good and upgraded and they 10 year GENTEEL guarantee is great. I would definitely recommend them.
Abdurrahman Allawala
11 months ago
Good work, but definitely much, much pricier than others. If you have time, shop around before considering Genteel.
Very responsive. Arrived within time window given. Problem fixed. But were quite expensive.
Genteel is an excellent local plumbing business that goes above and beyond to ensure total satisfaction of their customers. After inspecting and advising us on a dishwasher issue, they also fixed all of the clogs in our bathroom that we’ve been dealing with for months. I wish we had called sooner! They are a truly essential business at this time. I highly recommend their services.
Meghan Rittenberry
a year ago
Laurie Mackenzie
2 years ago
Service was quick, the installation guys were friendly and professional.
Manuel Hewitt
2 years ago
Lily Yingping Mok
3 years ago
Matthew Morrow
a year ago
CaliforniaGeoGuy Miller
3 years ago
Genteel answered our calls professionally. They have served this house well. It's very comforting to know we can count on them, especially in these strange times.
Tracy Lam-Hine
a year ago
Joan was amazing! Super professional and courteous and I’m so thankful for how quickly he came to stop the leak in my house. Another plumber company messed up on scheduling and Genteel came through for us. Thank you!
This is my only go to plumber in San Francisco. This was my fourth time utilizing their service and it is consistently five stars! Highest recommendation for sure!
Rema Oxandaboure
a year ago
Joan and Edgar were prompt, friendly, patient, and super knowledgeable. Top-notch customer service and skills. Grateful to them for fixing our drainage problem and will not hesitate to return to Genteel if other issues arise.
Nathan Lucash
2 years ago
Totally pleased with service. David kept at it and worked around a tricky install and marrying parts along with rerouting some outdated connections. Good work!!
Joseph Ponggasam
a year ago
Carlos and Joe were super reliable, efficient and quick. Within an hour of reaching out, they arrived for a free consultation, laid out my options and explained honestly what was necessary and appropriate for my price range. They proceeded with repairs for a fair price and my sink is back to normal. They also took the time to give me a couple of tips to avoid issues in the future. Thank you so much for your help, I definitely recommend Genteel for your emergency plumbing needs! Clean. Professional. Knowledgeable.
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