Best Heating Ducts in San Diego CA

These guys get it done. 5 Stars

This firm recently came out to my house through Fidelity Home Warranty. Now, I don't expect much out of plumbers; but this company takes the cake for bad. The plumber who came was nice, but English was rough. About 45 minutes into the service, he had to call his supervisor. I was like whatever. Neal (supervisor) came, and I then decided to go listen in. Sassy mouth he was, and down talks. Then came the drams. Replacing a Kohler shower cartridge. I'm like go to Lowes or Homedepot. Neal's like no we have to through Ferguson's. WTF? A total of almost 2 hours was spent with no repairs. After an hour, I called the Express, and spoke to the office woman who put me on hold to call the plumber. She came back stating that the plumber can come tomorrow between 12--4PM. Here is tomorrow. At 3:57PM, I called and the woman said that she was just about to call me to inform that the plumber will be late. New expected arrival time 5:30PM. Okay. At 5:27pm Neal (supervisor) calls stating he should have called me hours ago, and that he had to special order from Ferguson. Catching Express in a lie, is bad. I again called Fidelity to complain about Express. Wasting my time. I also noted to Fidelity that the index screw was missing.On Saturday, I got a call from the plumber around 3:30PM asking if he could come install the cartridge. I said sure. While he installed the cartridge, he explained that he purchased the cartridge from Lowes, and told me that his company called him regarding the service complaint I filed with Fidelity. I shared with him that it’s Express who is the issue. The woman who answered the phone and lied as well as Neal, and Express got caught. The woman who answered the phone lied, and she knows it. I told him that I would be writing a review, and Fidelity was instructed to never send Express to my house for any contract plumbing repair. So there you have the abridged version of it. Just bad customer service. Maybe you’ll have better luck.