Best Emergency Serviceavailable in San Antonio TX

Justin went above and beyond in responding to our emergency call. He was thorough, professional, and delivered great customer service. Thank you.

Had a sewer line back up on Sunday P.M. House flooded when back flow came up thru toilet downstairs. Called Roto-Rooter at 6p.m. Dispatcher stated emergency tech would be dispatched to residence in less than an hour. An hour and a half later got call that tech delayed and would be about another hour. Got a second call 1 hour later again that tech was at my residence and could not get in. Tech was dispatched to different location with different Zip Code. Gave address to 3rd person at dispatch who did not give reason wrong address was given to tech. Finally at 9:15 tech arrived. Tech stated This does not usually happen. Was given estimate so quickly that when I tried to use the internet coupon I was told that Credit card was already ran thru and could not get discount. So 3 hr and 15 min. to get emergency help is just a joke and no Sorry or we will discount our price for your inconvenience. Will not use Roto-Rooter again in future.