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We've been having the same issue with our Mitsubishi mini split unit for over a year..the system worked well for about 3 years and all of a sudden, our master bedroom unit, began to vibrate and sound like the buzzing of an electrical transformer..the buzzing would be so loud, it would wake us up in the morning. The twist is that the unit WAS OFF...not running..only the main unit in our living room was on..(I decided to video tape the sound, knowing if I did not, they would not believe this was happening.) We've had over 7 visits from techs to mgmt personnel here to ck the system out and after several internal conversations and some with Mitsubishi, they decided to switch out the bedroom unit with a new one hoping that would fix the problem..they replaced the one unit this Feb (charging me 700.00 to install) and approx a month later...same issue..I again shot video to prove my point and called to report it..a tech was sent out, who watched the video and cked the system only to find nothing..he said he would notify his boss and they would call...almost two weeks later, no call..

I called Gilmore and was surprised to find out that they had somehow forgotten about me..they said they would follow up n get back to me.

I was called a few minutes later and told the same tech and service mgr, would be out again to address my concerns..

They showed up, looked at my system, saw the video, which I sent to them, and said they would contact Mitsubishi again and try to find a solution..this was an issue they had not seen before...and would be calling me with their possible solutions..

A few days later I get a call requesting an appt date to install a new motor and board...wait..why and where..it's a new unit...the caller could not answer my question..she said she would find out n call me back..I asked for the service mgr to call me and explain how n who had decided that was the fix..I got a second call from the same young lady saying they were going to replace the motor n board in the outside compressor unit...why and again how did they reach this conclusion..she could not answer. I scheduled the repairs and asked for the service mgr to call..that was 3 days ago n no call..

I'm disappointed that the communication has been less than adequate and even moreso with the fact that this issue has not been resolved..I'm also out 700.00 for, it seems, repairs that were not needed...also, the 15k I spent to have this system installed may have not been a good choice, as it has a problem they can't seem to fix...I also have an issue with Mitsubishi, do they know or have there been similar problems with these units which they have failed to reveal and address..

The saga continues and I'll wait to see how these addl repairs turn out. I have to say that all the techs and other personnel have been very professional and always understanding..so we will see how thi issue is resolved.

Hoping and wishing we get past this.
Richard Tamez

Brian and Chris did a great job in servicing my plumbing issue. Brian and Chris were very knowledgeable, professional, and friendly plumbers. I like how they answered all my questions amd concerns. I appreciated the options they provided to me to fix my issue. Overall I would highly recommend them.

Great service. Got a full breakdown of possible issues and things that needed no service. Reasonable prices too.