Description
When we first opened our doors in 1979, we had a simple goal. We wanted to provide customers in Placerville and Greater Sacramento with affordable heating and air conditioning services. With the goal of keeping our customers comfortable, our hard work and dedication to excellence have built our business. Now, 40 years later, Gilmore has established itself as one of the top HVAC companies in the entire state. We proudly offer heating, cooling, solar, and plumbing solutions at an unbeatable price.
SERVICES
A/C system maintenance, A/C system repair, Cleaning, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Installation, Portable A/C services, Repair HVAC, Thermostat repair, A C Unit, A/C Systems, Air Conditioners, Air Conditioning Repair, Air Conditioning Replacement, Air Conditioning Systems, Air Conditioning Tune Up, Air Conditioning Tune-Up, All Plumbing Repairs, Carpet Care, Clogged Drains, Cooling System, Drain Clearing, Drain Inspections, Dripping Faucets, Emergency Plumbing Services, Evaporator Coil, Furnace Installed, Furnace Replacement, Furnace Tune-Up, General Plumbing, Heater Unit, Heating And Air Conditioning Systems, Heating And Cooling Systems, Heating Unit, Home Inspection, Hvac Duct Work, Hvac Installer, Leaking Faucets, Maintenance Checks, New Furnace, New Furnace Installed, New Hvac, Newer Air Conditioning Unit, Plumbing Fixtures, Plumbing Issues, Plumbing Job, Plumbing Jobs, Plumbing System, Plumbing Work, Pressure Checking, Property Protection, Regular Maintenance, Repair Job, Repair Work, Replacement Air Conditioning, Replacement Sump Pump, Routine Maintenance, Scheduled Maintenance, Seasonal Maintenance, Slab Leak, Sump Pump Servicing, Tankless Water Heaters, The Air Filter, Faucet installation, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Shower repair, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Drain Cleaning, Leaky Faucet, Trenchless Sewer Repair,
Reviews
Douglas Brandt
a year ago
I would request Mason for any future plumbing work I might need. Ideal employee.
Brian Harlow
8 months ago
Always use Gilmore, and recommended to several friends. Never had a problem.
David Fiedler
5 months ago
We had been having a very tricky problem for awhile, but Jose A. diligently traced the problem to a bad solder connection in our HVAC unit. He did not give up until the problem was solved! Thank you Jose and Gilmore!
Ray Wooldridge
a year ago
We'd made an appointment for the annual check on our new heating/AC
unit and got a call that their techs had an appointment in our area the next day. We were impressed that they were able to get to us earlier than
normal! The check went as expected and the tech was clean,
courteous and professional. He took pictures of the service and showed us everything was in good working order.
I can’t speak to the quality of their work since I didn’t use this business. Their flat bid price quote was quite high, and they refused to break out the cost into parts and labor. So I went with another contractor that did excellent job at a third of the cost.
Lorraine Liberty
a year ago
Colleen Woodhouse
a year ago
Did not add the needed Freon to recharge our system. Tried only to upsell a new unit that would take months to replace. Meanwhile, we still have a seriously underperforming AC system with weather getting hot!
Mac came to our cabin and quickly diagnosed the problem with our AC as a failed fan motor. While it took a while to get the replacement fan motor (older AC unit). Mac came out right away to install it. When Gilmore sent him instructions they were off slightly and he could not find the Hide-a-key to get into the cabin. He drove several miles away to get cell phone reception and explained that he couldn't find the key. I gave him proper instructions and he then returned to the cabin, entered and set the AC on cool as we needed to have done. His attention to the issue and willingness to drive a ways to get instructions then return to set the thermostat was truly an awesome piece of customer service. I would recommend Gilmore Plumbing and Heating to anyone!!
Mason came out right away from the scheduled time and did a great job. He was very patient, fixed the broken pipe and got us up and running again. I will definitely ask for Mason should any future repairs be needed!
Tiffany Fairbanks
2 years ago
Thanks 😊
Chris was on time, professional and explained what was probably the cause of my low water pressure. He gave me 3 options to remedy the issue and the cost of each. He got my hot water working perfectly and I’m having him come back to repair the cold water issue.
He was quick and polite. I’m very pleased!
Called for quote for tankless water heater. Gilmore dispatched Mason, who explained all that had to be done for installation and provided a clear, informative estimate. Great service.
This is our second year with Gilmore and we are very pleased with their personnel, service and work. Justin is professional, personable and honest regarding the condition of our a/c and heating units. I trust his advice and appraisal of out units! Keep up the good work! Jerry Gaines
Mac found the problem and fixed it! Thank you again Gilmore!
I had an amazing experience with Gilmore! Their ac techs know what they’re doing. I was very impressed with the quality of work and the price! Easily the best HVAC company around here. Highly recommend.
Mary Gustafson
a year ago
Chris y is a professional when it comes to central heating and AC. He is also very polite and very friendly. He had to trouble shoot the problem that I was having with my central heating unit in my home. He diagnosed the problem with in 1 hour. The heating unit which is manufactured by TRANE required 2 parts that needed to be replaced. Gilmore heating and AC company has very high Tech testing equipment which they supply for all their technician's. Choosing Gilmore heating and AC is the number one choice that you should go with. I am a very happy customer.
meremel hechona
9 months ago
Scott is the greatest technician ive ever encountered. Hes very knowledgeable, intelligently answered all my questions, witty and fun! If u encounter people like him, u will really smile. He took the time in explaining and draw whats the problem and what needs to be done. Now i understand everything without searching it. Hes like a walking and talking google😁 He answers honestly and truthfully. Now if all technicians are like that, then this world will be a better place for homeowners like me. Your company got yourself a highly outstanding employee! 10 stars for Scott! I am very impressed!!!😍😍😍
Technician has good knowledge and provided excellent service.
Let me say I usually dont leave reviews, but I definitely had to make mention that being without air when outside temp is 105 degrees is definitely not fun. But despite my frustration the employee Bonny @ Gilmore made my experience as a customer a pleasant one. I felt heard and understood She was nice, professional, helpful and empathic to my situation. Everything she told me she was going to do she did. She was patient and Im pleased to say she went beyond her duty. Its hard to find good customer service, now a days, but not with Bonney. I was really impressed. I also want to make mention of Greg, he came out to my house spoke with me, explained everything step by step. He was so polite , professional and thorough. Thank you Gilmore for having wonderful emplyees. Hopefully I wont need to call anytime soon.
Shawn Sudduth
11 months ago
Worst hvac company out there don't get scammed by this company
Chris arrived on time, explained where he would be looking for plumbing leaks and approximately how long it would take. No leaks were found and Chris shared helpful information for when bathroom sink is ever replaced.
Charles Ferris
a year ago
Nora Noldon
11 months ago
Carson was on time and detailed the services.
A small discount was given.
It's always a good feeling to know that the work was completed.
Ignacio Araquistain
2 years ago
Company wasn't prepared to do any maintenance on my A/C system. Didn't have any R-22 Freon to recharge unit. Wasted service call.
Robert Manning
2 years ago
Mac was very professional and did a great job cleaning and inspecting our system. He thoroughly explained what he found and gave us a couple of options to move forward
Jennifer Moeller
a year ago
They did a great job and very polite and explained what they did and how to work the thermostat
Lauren Bridge
2 months ago
They messed up the appointment twice....personal reasons first then they sent a plumber to do HVAC. I have another appt scheduled next week. Hope they get it right this time!
Mac provided the best customer service. He was very knowledgeable in his field. Thank you Mac. Your the best.
Patricia Trimble
2 years ago
I had been given an arrival time between 10 and 2, but Rose called from the office to see if it would be okay if the Tech arrived early. Josh was very professional and friendly (too bad he's moving to NV). He cleaned bees out of my drain pipe and checked out my whole AC system, finding one part that needed to be replaced. He showed me pictures on his iPad of the readings on his meters. I will continue to use Gilmore for heating, AC, and plumbing needs.
Ronald Allison
a year ago
Francisco Carrasco
2 years ago
Gilmore’s technicians showed up on time and got to work. Installation was professional and the customer service was excellent.
Betty Lorraine
8 months ago
DIPAK BHARNE
10 months ago
Replacement of old water heater
Lynne HollowayJordan
7 months ago
We were very impressed with Gareth and his thoroughness and explanations. The only reason we didn’t go with Gilmore is because we have been working with another company for years and they were able to match the Gilmore bid. It was a very tough decision but we went with the company we knew. Thank you very much. Nancy Menzie
Bryce Binger
11 months ago
Always professional and thorough.
Very nice and professionals crews. They understood my concern and tried to fix the issues
Thanks
I appreciate the technician took time to explain his findings.
Never responded have to call grenier heating and air conditioner to fix my ac unit. Never call Gilmore again. Gladly pay grenier 612 dollars cash to fix it. From now on I will call grenier because they were there for me and my ac needs. No star whatsoever to Gilmore.
Stephen Mandaro
2 years ago
Called Gilmore to check if we had a problem w A/C.
Tech was here same day I called. He service tech was friendly, knowledgeable and check the system. He was done in 45 minutes and was very efficient.
I’m glad Gilmore is my go to guy for A/C and heating.
Christine Gibson
a year ago
They didn't repair anything. Came out in summer for the 75 cleaning and repair. Didnt do anything but make it worse. Talked a 93 year old woman into the $20 a month. What a rip off. Heater broke called them and They said it needed a $1000 part and couldn't guarantee it. Had someone else come out had it running in 5 minuted. There was a bird in the fan.
Mac was quick, clean and gave an explanation as to what he accomplished today as well as future needs. Great job!
Betty Lorraine
9 months ago
Technician was very professional and the installation team will be here tomorrow! Great, speedy service.
Kathryn Kelley
2 years ago
Linda Gonzalez
2 years ago
Installed a filter for better air quality.
They are extremely expensive and only interested in selling you a new unit not fixing the one you have
Esther Beard
8 months ago
Derrick did a great job! He was early, Did a thorough job on our preventative maintenance inspection, and was very knowledgeable. Derrick shared a tip on how to change the filter easily and expained everything he checked and cleaned in laymans terms. Aways have great service from Gilmore and their technicians!
Charles Weeks
11 months ago
Mason did an great job replacing our broken bathroom faucet. He is professional and personable, and he went the extra mile for us. I would not hesitate to recommend him! Thank you Gilmore!!
Robert Speary
10 months ago
Great customer service experience with Jesse. Did excellent job .
Staff Student
8 months ago
Mason and Rylan did a great job!
Mac did a real good job and was very courteous and a veteran like myself.
Gilmore moved quickly to install and thoroughly explained the service. They guarantee all their work and perform tune-ups as a standard service of install. Highly recommended. : )
Randy Anderson
a year ago
Tyler and his team did an amazing job! They were on time, professional and got our system installed in one day! We could not be happier with our choice to have Gilmore replace our hvac system. Customers for life!
The service provided was custom plumbing repair. Chris was professional, pleasant, and efficient. This is the second time I’ve had occasion to use Gilmore, and I’ve been very satisfied with their service. I highly recommend them.
Peter Norrish
2 years ago
Gilmore Heating & Air recently performed a check on our home AC system, and we were so impressed with the efficiency, friendliness, and technical expertise of their representative, MacArthur Noble. He arrived promptly at the appointed time, wasted no time in starting and completing the inspection, took time to answer all our questions and concerns, and left us with the confidence that the best job possible was done. We have nothing but praise for the level of service provided by Mac, and we believe him to be a very worthy and competent representative for the Gilmore Company.
Dahlila Huerta
a year ago
Valerie Ferguson
9 months ago
They quickly figured out what was wrong and came and fixed it promptly. Such a professional group!
Stacey Dias
10 months ago
We’ve used Gilmore since we moved to Amador County two years ago. Their Staff is very professional, on time and knowledgeable. There is no pressure of up-selling services and they are always upfront and honest about things that could be wrong with the system or may need future repair. I really like using this company for our heating and cooling needs.
Steve Phillips
a month ago
We were very impressed with the service this company provided when our air conditioner needed replacement. They were very professional, by all appearances very honest, and extremely polite.
Came out to quote for replacement of sewer line. Staff was professional, timely, and great communication.
Had scheduled an appointment to have a representative come to our home to evaluate our existing 25 year old HVAC system with hope of getting it replaced. The rep checked our equipment and discussed some options with us and asked if we were ready to sign an agreement to move forward. We told him we were still in the process of soliciting additional proposals and would not yet commit. He took all the paperwork that outlined the options and costs with him and said he would email us the details. He left nothing behind in the way of literature to review or even a business card. We received a call from a different individual about a week later asking again if we were ready to commit. We let him know that we had not received the promised copy of the proposal/equipment cost. We have moved forward with the successful installation of a complete replacement system with another contractor. Seems they're good at advertising but not so much with the follow up. Disappointing! Sorry that I have to rate them with even the one star.
George Clark
8 months ago
Pat Rodriguez
9 months ago
Mac was very knowledgeable & personable and answered my questions
Scott was great friendly and went beyond the required service
Thanks again
I have always used Gilmore and everything they have done has been excellent, but I did have a bad experience with them recently. After installing a new water heater, the heat level is not what I like, which is HOT water. The water temp now would barely be considered hot, and when I called them they sent a service man who said he wouldn't turn the temperature up, because he didn't want it to scald me. Hell, it's not even HOT, let alone scalding!!! I would expect more after an almost $5,000 water heater replacement bill!!!!!! And from Gilmore.
Michelle Chambers
2 years ago
Payed $20,000 for heating and air conditioner connection to existing duct work water collecting caulking buckling repair person checked out to wet to do anything haven't heard back from anyone??????
Very efficient. Followed up on every step of the way.
Larryne De Vous
7 months ago
Gloria Taylor
2 years ago
Such fast professional service. Problem resolved in four hours from first call to done. Customer for life, Thank you Mac from Gilmore.
Janet Reopelle
a month ago
They did a wonderful job. The salesperson, Brian, was very knowledgeable and honest with his presentation. The technicians who replaced our air conditioner and furnace did an excellent ob. They were courteous, punctual, and very professional. The job site was cleaned each day before they left and they explained how to use the new thermostat and replace the filter on the new equipment. I highly recommend them.
Mark Modellas
2 years ago
Mac was my technician, He was on time and professional, He knew his business did his job and explained the condition of my unit and did not try and sell me something I didn’t need.
Fong Xiong did a fantastic job servicing our home air conditioner. He reviewed with us the pictures he had taken, explained what they were and how he serviced each area. All our Gilmore experiences have been outstanding! Thank you to them!
Service tech was on-time, respectful, and very professional. He knew his job and it's very obvious that he enjoyed his work. It was also very clear that this business values their employees and treats them well. I will likely always be using Gilmore for my HVAC needs.
Michael Lee
10 months ago
Chris came to my house to do a plumbing inspection as part of my Emperor's Club membership. I wasn't physically there, but after completing his inspection, Chris called me and detailed everything he discovered and suggestions on what I needed to fix.
Henrietta Weeks
2 years ago
My son hired Gilmore to replace his Heat Pump, AC & pool pump. He was very happy with their service, price & installation so when I wanted to have my gas heater maintenance done in the home I just bought, he said to call Gilmore. He said they are very professional, honest & the customer service is beyond great, not to mention they really know what they're doing. So, I called Gilmore and everything was just like he said. The technician was super polite, professional & followed all the Covid 19 safety precautions. He showed me pictures of the inside of my heater & said it was in good shape but could use the blower to be cleaned of dust.
It's such a good feeling to have someone I trust, to call when I help. I will definitely call them whenever I need any service or replacement.
I highly recommend Gilmore Heating, Air & Plumbing.
Mason did a great job on repairing the leak in our water main pipe! He got our water running once again! Thank you Mason for doing such a great job! We will gladly use Gilmore again and recommend them to our friends!
Scott W. was great! Very professional and efficient. Gilmore does try to get things right!
Melissa Wierenga
2 years ago
Lawrence Hawkins
2 years ago
Very professional and eager.
Kelly Kroening
a month ago
Way way way to expensive! $500 for 45 minutes!
I had to wait 5 weeks to get an appointment and the day before the appointment they called to reschedule. Instead of making my appointment a priority, they tried to schedule another appointment a month later. I told them that's not professional, I should be a priority not blown off. I asked for name of manager,, was told manager busy but would call me back. The manager pawned off their duty of calling me back & had a dispatcher call me back. The dispatcher tried to give me a different time, Unfortunately with less then 24 hours notice, I can't just change work schedule. I needed my unit fixed before summer. Horrible!!! If this is how you treat family and new customers, no thanks. You screwed me!!!!!
This was my annual heating system check
Crystal Newton
a year ago
Chris Y was extremely professional and through. He explained the situation I have in an easy way for me to make my decision on either to repair or replace. I’m pleased with my choice.
(1) I'm using Gilmore because I'm paying Gilmore a monthly fee. Why would I use anyone else? (2) Also, the technician did not know if I had a heat pump. He was looking at it! And Gilmore's records don't indicate that yet Gilmore installed my HVAC system? Or the technician doesn't have access to that information while doing maintenance on my unit? Very strange.
leslie winslow
a year ago
Renee Estrada-Heidecker
a year ago
Carolee Haruff
3 months ago
As always, their service tech's are professional, and super friendly. I've recommended them to my friends.
Steven Green
5 months ago
Mac was very professional Polite and knowledgeable.
Werner Grosshans
9 months ago
Ronricki Adams
a year ago
DANIEL ALHONA
7 months ago
Mason did a great job!
Thomas Webster
a year ago
One year check up on system forgot to put a wire on the motor capacitor they came out next day and got it running great job
They did an inspection of the safety of our furnace, finding it VERY dangerous to run (considering it is 45 years old) . We are having a new system installed. The technician was very professional and showed me all the problems. He crawled on the attic took pictures of my ducts and explained I was lucky that it quit working before having a fire or a carbon monoxide issue. I would recommend this company to anyone.
Gilmore was going to charge me $2250 to install my garbage disposal and hook up my plumbing. Ace Plumbing charged me 350.00. $1900 difference.
Brian Ferkovich
a year ago
Heater tune up went well, but we have an old system. Asked for a quote in a new system. I had to call to see if the guy was actually showing up. Still waiting on the actual quote I was told to expect the next day a week ago.
James Vetter
10 months ago
Bernadette Treadwell
a year ago
Very professional. Knowledgeable. Courteous. Kind.
Barbara wACKER
a year ago
Gilmore did installation of ACHV split system in our house. They did the job fast and is working well. The main technician Tayler and his crew were punctual, professional, accommodating, courteous, and creative in suggestions and solving problems. We are very happy with the job they did.
Gilmore installed my system 8 years ago and have serviced it every 5 months since and they keep it in top shape.
Robert Schmidt
8 months ago
Good experience good workers very courteous and explain things
Michaele Beebe-Maria
a year ago
Decided not to make repairs at this time. When the time comes we will use Gilmore. Very courteous staff and knowledgeable.
The team of Tyler and Luis were on time. They went straight to work after masking up, laying down drop clothes and breaking down the equipment for removal. The installation went quickly. These two were meticulous in their installation of the HVAC system I purchased. I was always taught to leave an area cleaner than when I got there. These two made sure everything was picked up before leaving. Awesome job.
Pamela Ybarra
2 years ago
Mac was professional and thorough and provided an in-depth analysis of AC unit and repair issues.
John Barbieri
2 years ago
George Apostolou, Comfort advisor ,was able to resolve a tricky situation regarding the duct work at my home. He was very professional, pleasant and did his best..and succeeded... in resolving the problem with a monetary figure that could have been much higher. I have used Gilmore for approximately 11 years and have always been satisfied.
Kathie Stebbins
11 months ago
As always, the Gilmore technicians are friendly and very thorough in their maintenance of my HVAC system.
I ended up just getting a quote for replacing my HVAC unit, and the salesman got a little unprofessional when his quote was beat. Said the second quote was done janky, because it was hand written, even though I understood because I asked for a different brand of equipment than what they are dealers of.Made comments hinting that I possibly got the second quote from a company that wouldn't be pulling permits. Didn't do a full inspection of the HVAC system, which was not even going into the attic. The worst of it in my opinion is that he was pretty persistent about getting a picture of the competing salesmans card. I felt like I was being questioned, and I know he didn't do his job fully. I had worked in the HVAC field for over 13 years, salesman being part of my job, and how he handled everything is not how you should conduct business. He got 2 stars for his knowledge of the HVAC equipment
If you want to pay top dollar, like almost $13,000.00 to have your A/C unit replaced then go to Gilmore. If you want an unsolicited 19 year old tech sent out that turns off your heater so it can't be used then after 2 weeks of them not being able to sell you a new heater and you call and talk to the mgr. Jason Marshall because it's freezing outside and he laughs at you and tells you to go ahead and waste your money on an attorney, call Gilmore. Then they finally tell you to call PG&E they will come out and turn the heater back on, call Gilmore.
Carol Manson (Simon Sudz)
a year ago
Mason was great - he fixed the hot water heater problem.?
Bryan Dickason
a year ago
Randall arrived on time and wass very professional.
Mac and his sidekick Fong were excellent in all respects. They were very considerate and professional in dealing with our heating problem. I will definitely be calling Gilmore again for any HVAC issues that come up.
Prabhjit Singh
a year ago
Mac was very professional and thorough in his work. He did a really good job explaining every aspect of my HVAC system health. I would highly recommend Gilmore for their services
Cynthia Hutchinson
10 months ago
The job was left incomplete. Heater is not working, there are 3 holes in our bedroom walls, and a piece of yard art was broken. We allowed them in our house while we were at work and when I got home one of the technicians handed me my phone charger, that he had “borrowed.” Am I being picky? That did not sit well with me. We chose to go with Gilmore due to the reputation, not sure it was worth it.They even left some old vent covers which do not match the white ones they put in. We paid for a full replacement and new system. However, Randy who was our comfort specialist was amazing when signing us up, but not impressed one bit with the technicians. Hopefully, things get resolved.
Jacob S camebandbtook carebof my hvac issue. He was very knowledgeable and explained each step as he went along. Highly recommend!
John standley
2 years ago
Amazing from start to finish ,,, the salesman that came to my house was very professional and polite. They moved quickly to get my system installed because ours was down. Courteous, very respectful and professional installation crew. Left my home exactly like it was before they started . Love the WiFi setup ,,
I just couldn’t be happier !!! Thank you Gilmore !!
!
Erin Weichmann
a year ago
Mason was very kind and informative on all options available and was ready to help at whatever level needed.
Yvonne Steinert
a year ago
We called for an estimate to install a new gas line. We made an appointment for 2 or. 3 days later. They called the night before to remind me.about it. He called about a half hour to tell us that he was on his was. He brought his Own step ladder and was prepared with everything that he might need
He was professional and knowledgeable
He got access to our antic and.decided what materials he needed. He told us why he was choosing to use the materials he did. He then went to his truck and made up an estimate for us and sent it to us right away. I felt that he was very good at his job and would be easy to work with.
Chris Davison
3 months ago
Maria Valencia
4 months ago
Unfortunately I was not there when the technician was there but my son was and he said that the technician was polite, informative, and did what he was hired to do.
Everyone whom I dealt with; from Ashley to Randall to Roger to Curtis and his team, was great to work with. The service and work were done quickly, professionally and cost effectively. The whole experience with Gilmore was outstanding !
Our Honeywell thermostats failed after one year and then the Gilmore repair person was not able to repair them during the visit.
Serviceman, Mac,was prompt, efficient and Friendly.
Dennis Dittman
a month ago
Felt like I was being pressured to look into a replacement hvac system. Did NOT appreciate that.
shesson hesson
a year ago
Donna Russell-Cox
2 years ago
As always, excellent service, excellent follow-up and prompt arrival. Tech was great and cares about our needs. I recommend Gilmore because they are always dependable.
Steven Franklin
7 months ago
Chris Yanke was very courteous, efficient, and I extended my 2 yr. maintenance agreement, and added quality filter program as well. Heater was checked, adjusted, and hopefully see Chris again when it is time for Heating checkup. Great Job, Chris!
Raschel Mahoney
a year ago
Eileen Johnson
a year ago
Garrett Micheels
a year ago
Michael Coney
2 weeks ago
Gilmore has terrible customer service. They cancelled on me twice in the same week. Both because I missed their phone call while they were on the way to the appointments. They never showed up to the first appointment stating they need confirmation by picking up the call? My confirmation was booking the appointment in the first place! The irritating part was, the second appointment, they just sat outside in their vehicle. Didn’t even knock on the door. I noticed the missed call and returned it not 5 minutes later. Dispatch said they left and would not be returning! What exactly changed with their schedule in 5 minutes? They would otherwise be completing the service that I scheduled within that window. Avoid the headache and stay away from this vendor.
Fred Campbell-Craven
a year ago
Normally I've been very pleased with the employees of this company, but this time on a routine service the Tech left the access ladder down into the attic, a big mess of insulation all over the floor, and dirty handprints on the wall. Probably just an oversight, but I was disappointed. I expect better from this company.
Rick Sandell
8 months ago
Mason was great. He found a problem with our water pressure and gave us an estimate and we're going to have him fix that problem. You should be very proud of this employee.
Emer Dela Cruz
9 months ago
Will decide later. Still getting some quotes
Ken Christensen
2 years ago
Joe Ynostroza
2 years ago
Tiffany Tidwell
7 months ago
Gilmore never disappoints in their committment to service. We have had multiple instances of urgent issues and Gilmore has always made us feel our concerns matter. I will share two situations. The first was in the Summer during 110 temperatures. Our AC went out and Gilmore brought us a mobile air conditioner to keep us cool until they could look at our system. I should add, the hvac system we had was not from Gilmore. It wasn't a hard decision who to go with when we had to buy a replacement.
The second is recently. Our heater went out the day before Christmas Eve and we were expecting guests. They were able to get someone out to help us on Christmas Eve. Scott was knowledgeable, efficient and supportive. I cannot say enough about Gilmore...they are best in class.
Over priced for the work done. I had to have a call back and it is still not OK but I will live with it. I was verbally promised a rebate of dollars but nothing yet. I did sign up for the work. That is on me. I just suggest you know what you are getting Break out materials and labor to better understand. I did not and that is on me.
Edward Escobar
2 years ago
Excellent service
Great service from reception to tech. Promptly answers phones, we were able to get on the schedule quickly, and they called before they came and showed up on time. Mac was great, really thorough and took time to explain everything along with photos.
Gilmore made corrections to the original installation of our HVAC system. They were very professional, friendly, and knowledgeable. They also explained the work they were doing and gave me an estimated time it would take them to complete the tasks. Excellent, efficient service.
the ac service person did not return my thermostat to my settings. he poorly replaced my water hose, also it now leaks at the fitting. he left the weatherproof cover on my outlets open. please do not send this man again.
Great Service very detailed service and very personable HVAC Tech…. Took time to review the full service performed. 5+
Morgane McAllister
2 years ago
Mac was very professional and thorough. He answered all my questions with a lot patience and kindness. He took the time to take picture of the furnace in the attic and went over put different options for repair. Highly recommend.
Received my yearly A/C system maintenance check up.
Had them install new HVAC system. The ac went out in a month because not charged properly at installation. They came out again because the refrigerant had a leak. It took them three different times to finally get the wifi thermostat working.
marjorie stieler
2 years ago
Mac was so professional and checked everything he could to verify my system was running as it should. I got great service and kind but professional service from Mac N.
Charles Robbins
2 years ago
So I actually called Gilmore for service to my great grandfathers house. He is healthy enough but not always extremely sharp. The technician from
Gilmore could not have been any more helpful, patient and understanding. He made some simple fixes to the equipment and even called me from the appointment to make sure I knew what was being done and how to help my great grandfather going forward. A 30 minute appointment probably took him 3 hours due to my great grandfathers questions but he still was nothing but sweet and supportive. I can not recommend Gilmore enough!
Larry Snyder
10 months ago
Having an older system really took the time to let us know the particulars of what our older system is in need of no pressure to make any decision. We will be looking to use them in the close future.
Suzanne Lavanaway
2 years ago
Mac was extremely thorough and efficient. He explained options available and the benefits in the replacements of air conditioning units.
Kennan Bridge
2 years ago
They unobtrusively and quickly installed a new mini split system for our addition which is warm for the first time this year!
Mac and his assistant Hussein came ready to work! I could tell right away that Mac was professional, intuitive, and resourceful.
Mac explained what he was going to do to service our downstairs HVAC system. During his maintenance process he told us what he found, with pictures and videos as needed. Ours is an older unit which will probably be replaced in the next year or two. The two workers spent over two hours on the older system as well as checking on our four mini- splits upstairs.
I would request Mac for our next service call. He is respectful and helpful in weighing the pros and cons of the older HVAC.
Service included replacement/install of 3 ton packaged system, upgrade of ductwork, and upgrade/install of wifi thermostat for our home located in a small mountain community in El
Dorado County. Very pleased with overall quality of service, appointment timeliness, follow up, and professionalism. Highly recommend.
Marilyn Girton
2 months ago
The technician arrived on time and was very thorough. He explained what he was doing and why. He was extremely professional.
Very happy with professional service
David Rodriguez
a year ago
Our heater would not start. Gilmore sent out Lorenzo to check out the problem. At first he thought the transformer was bad and planned to replace it. He then tried the reset button before replacing the transformer and the furnace was functioning properly. We thankful for this since it was a huge savings. Great job Lorenzo.
joe sanfilippo
a year ago
Tyler Andrews did a great job in addressing my concerns on this first semi annual check-up visit. He understood the issues and fixed them promptly.
Dean Fitzpatrick
a year ago
Our Install was very professional and knowlegable, would recommend Gilmore.
Lisa Shapiro
5 months ago
We want to thank Gilmore. They did an excellent job. We would definitely use this company again.
Great guy, knew what he was doing, and got it done. Friendly guy
David Steinert
9 months ago
Gilmore was a no hassle transparent company that delivered on there promise Great job.
Had the Heater serviced now it doesn't work.
Maureen Sharpe
a year ago
Mac was professional, thorough and very competent.
They cancelled with less than a 24 hours notice after scheduling 2 months in advance. Next availability is nearly a month out. This company is not well managed. Gilmore is out. So many other options out there.
I love working with Gilmore. They are always responsive. Everyone I’ve dealt with is friendly and professional.
Three stars, not great, not bad. The tech was knowledgeable and friendly enough, but despite the cuddly persona Gilmore has honed on local TV ads, I really didn't feel warm and fuzzy upon learning their prices for performing simple maintenance routines, such as replacing worn capacitors.
Capacitor went out and DW wanted it fixed right away! Gilmore was able to be here the next day and on time. Macarthur N. was very professional and took the time to explain what went wrong, my options, and the repair. As part of the service he also check on my heating unit. It wasn't cheap but he got it done and AC is working once again shielding us from the current heat dome over the west.
Add: My unit had a booster as part of initial installation. Thought that wasn't necessary but it was integral of how mine functioned. As part initial work, I elected not replacing it. Wrong! Mac came back the next day and put one on! Great service.
Margaret Flores
8 months ago
Mark Goldstein
a year ago
Maureen O'Connell
a year ago
I attempted to get a detailed estimate to replace my HVAC units and ducts in an old home. However, Gilmore's estimator just scribbled some dollar amounts onto a blank yellow paper and allowed me to copy it. Unfortunately, the Gilmore representative declined to document a scope of work, the proposed HVAC unit types, other materials like the ducts, warranties, SEER rating, duration of the work, how many days the proposed dollar amounts would be accepted as a bid, or other details that I would normally expect from an estimate that could be readily compared with competitors' estimates. I was not impressed with his utter failure to communicate and how he wasted my time.
Rogelio Fernandez
8 months ago
Mason was professional, experienced nice guy
Installed New HVAC System. This was the best Service I have ever had. I personally want to Thank Randy Anderson Comfort Advisor : David and Y the Installers. Mr Anderson is a Professional in every sense of the word and is a invaluable Asset to the Gilmore Business. Ask for Randy if you need an Advisor. Thanks again Randy. David and Y were Super. They are a Great Team. Answered all questions and gave me a detailed descripion of what they were going to do. Before leaving they cleaned and vacuumed the area.
Beautful job and a professional Installation.Thanks David and Y.
Bob P
PS: Ask for Randy ( Comfort Advisor }
Chris was on time, courteous, professional and handled our repair quickly. I will definitely use Gilmore again if I need a plumbing repair. Thanks Chris!
Kathy Becker
10 months ago
Linda Gonzalez
7 months ago
WOW! I am so happy to have Gilmore Heating. Every technician and receptionist are so helpful and courteous. This is the best service ever! I am so grateful for your company.
Robert Black
8 months ago
Mason and his partner did a great job installing a new ensincerator instant
hot water dispenser. Thank you Mason when I need plumbing services
again I hope to call on you.
Patrick Gaffney
2 years ago
Mac, the service person was extremely knowledgeable, professional, detail oriented, and not pushy.
Joanne Carpenter
a year ago
Yearly checkup on heating system. Service was great and friendly as usual. I've had Gilmore for over 20 years. They always have great service.
rodney garecht
a year ago
The repair team was knowledgeable and professional and did an excellent job.
Andrea Mosley
5 months ago
Great service really love that guy and just want to thank you!
Nadera Dashty
4 months ago
It's the first 5 I have given that I can remember.
Called for an estimate to replace my AC/Heater. Slick sales guy came out and looked around for 10mins. Barely stuck his head in the attic and said $18,000 would be a ballpark. Obviously I asked for a written quote, nothing. Said he would email me the same day, nothing. Called again and talked to some slick telemarketing/call center who said, “Oh, we didn’t have your email address, we will send that now”. Still nothing. Two more calls and still nothing.
Called 3 other companies, all 3 did a more thorough measurement and analysis of needs. All three sent a quote over the same day with options. All three were substantially cheaper than $18,000.
Tough to trust a company that does business this way.
Madon was very professional, explained everything he was doing and provided recommended repairs he was respectful and nice to talk with.
Michael vonBuelow
a year ago
Mason was super professional!! Diagnosed and fixed my problem within 5 minutes. Super happy!!
Kenneth Brown
2 years ago
Our annual service went well, they confirmed the day before. Called me and let me know when they were on the way. Very professional.
Sharee Sunfeather
2 years ago
Brian was well knowledgeable and courteous. He went the extra mile to clean the upper compartment of my American Standard dual pack outdoor heating/air unit. He explained clearly the current operating condition of the unit and indicated some potential future alerts regarding the fan motor.
Cynthia Sandoval
a year ago
Old kitchen sink plumbing was failing. Tight spaces under the sink, under the house, and through the outside wall were no obstacle for Chris and Jeremy at Gilmore. They did a great job. We now have a Gilmore smile and will definitely consider Gilmore for other house projects!
Professional and Knowledgeable.
Jamie Abernathy
2 years ago
Mac from Gilmore did a great job getting our air conditioning system ready for the summer and explaining a needed repair for our 12 year old heatpump. He was polite and very professional. We are confident the repair will be done well once the ordered part (fan motor) arrives. Thanks, Mac, for a job well done!
Allan Wisnicky
7 months ago
On time with no wasted time, completed in a timely manner, very knowledgeable, friendly, personable, professional. Fixed the problem. Knew the problem and how to fix it. On a scale of 1-5 I/d give them a 5+.
Linda Keach
10 months ago
Preventive service and need to have some recommendations that we are currently considering.
Tyler was running early for his appointment and instead of just showing up, we received a call asking if he could come 15 minutes early which was great a for us. He was very friendly and helpful. He took a little extra time to explain why services happen when they do and what inspections they need to perform. Tyler was very kind, professional, and knowledgeable. We are very happy that we chose Gilmore Heating & Air for our new HVAC system.
Scott did an awesome job. He took his time and was very thorough checking everything on the AC unit to ensure it is working properly. He also installed a new thermostat. He was very professional, personable and knowledgeable. I can always trust the technicians from Gilmore's to get the job done. Thank You Gilmore's!!
Ethan Ginsberg (MIsT)
4 years ago
Mac was awesome - helpful, detailed, easy to talk to. :)
I could buy 6 water heaters for the cost they charge to get a gas line rerouted. Maybe they don't need the business from the regular folks.
America Francis
4 days ago
Tyler and Luis showed up on time and were very nice and respectful. I mostly talked to Tyler. He answered all of my questions, had a calm demeaner and was just very kind. They did a good job on the roof, repairing the missing and damaged tiles. They wore covers over their shoes every time they came inside the house. When I told them I had a dog and that I had to put him inside so they could get access to the roof in the backyard, they said Oh, we love dogs! Then they each got a hug from our dog. They took their time and did a great job!
David Gonzales
a year ago
As always, the tech arrived on time and took care of my needs.
The technician was very professional and did good work. Found the the drains needed cleaning and that was very expensive - $160 for about 5 minutes of work. I was disappointed in scheduling the appointment. I called for the $59 HVAC special in April and they were booked until the end of June. Took the appointment. The day of the appointment they called and had to cancel due to an emergency that they technician had. When asked to reschedule they said not until first week in August since they were so busy. It was their fault that they canceled the appointment and should have worked us in within a few days. As I said, the work was good and we will continue using them but if changes in appointments and expensive services continue we will look elsewhere.
Connie Sackett
a year ago
Chris presented as a professional , knowledgeable guy with good people skills.. He completed his work in a timely manner , discussed what he had done and left. Chris was excellent and it was a pleasure to have him do the work. Thank you!
Extremely professional and polished
Christopher is very professional, pleasant and thorough. He is not pushy to purchase anything. He will let us know if we need anything. We always ask for him for our regular maintenance twice a year.
Mac Noble did an outstanding job in doing the A/C tune up that i requested. he presented me with detailed info (with pictures) on what he observed on my AC system whether the components are working as expected or needs attention now or later. he provided me some suggestions or things to consider to make the unit more efficient. he is very courteous, professional and knowledgeable on what de does.
Mason was very professional. He answered all questions and more. Thank you.
They came out and replaced my 16 year old A/C and Furnace. From the initial consultation to the final install we couldn’t be happier. Very professional, on time and on budget. Thanks to everyone that helped on this project. We are truly thankful!
The tec was nice explained issues
Kevin Mcdaniel
7 months ago
Antoine did a professional and thorough job during his maintenance visit for our HVAC system. We highly recommend him.
Kristopher Lewis
10 months ago
Mac was incredible. The friendliest technician to ever come over. Highly recommend especially if Mac is your tech.
Wayne Vaughn
11 months ago
Jason was here about 15 minutes and had our air working again after 2days without air during 112 degrees thank you Jason and Gilmore.
excellent service and professional staff.
Cheryl Lutz
10 months ago
Very understanding employee.
Leimomi Autufuga
10 months ago
Fast and very professional. Ive used them on 3 occasions with no problems. Love this company
Chris did a great job! Very professional and efficient! Everything looks great, can not wait to use!
Donald Mellinger
11 months ago
Preparation for selling home received AC tune up and maintenance, replace coil. Excellent job!
Very professional and timely service. They took the time to explain things and backed their opinions up with photos. Would definitely use again.
We love Gilmore! Always professional and helpful.
George Spicer
8 months ago
Wanted check valve installed for circulating pump system for hot water. Service person nice but not very knowledgeable, needed to call supervisior to know what I wanted done. Estimate was $1189 for a two to three hour job plus parts. Asked for a call back and I did not receive one. $189 charge for estimate that did not have charges for labor and parts itemized. I was willing to pay $850 for service. Too expensive for me.
Kelly Faustino
a year ago
Wes Woolmington
a year ago
Replace my whole HVAC System
I live on a challenging hillside with a very tall 2 story, they got whatever equipment they needed for excellent job!
Colleen McCarthy
a year ago
Bravo Gilmore Heating and Air! I have used you before many years ago when I was in a pinch without air during the 100 degree summer months. Your employees were professional and went above and beyond so I called for the $89 HVAC summer tune up offer. Reps reached out immediately and the next day we had an appointment. After reviewing my 35 year old original air conditioner we decided it was time to bite the bullet and replace it. I was not disappointed with their service. I also had cracks in my furnace so we had to buy both heater and AC unit. They made it easy and affordable. I used their financing program! It was installed the same week!!! Friendly, professional and trustworthy. Glad I reached out and trusted them once again!!!!
Alice Wentland
2 years ago
Employee was very polite, made sure he wore his booties and face mask.
Outstanding installation. Tyler was very knowledgeable and professional. I would recommend his work to everyone
Rosalyn Flynn
7 months ago
I had called another plumbing service. The tech was curt on the phone, then didn't show up complaining of the icy road. I called Gilmore the next morning and they came out that day, fixed my problem, was on time and very courteous and helpful in expelling things. I always use and highly recommend Gilmore for Heating and Air. I am now adding plumbing to the list! They are great!
Stephen Metcalf
10 months ago
On time, skilled, friendly.
Karen Dancer Real Estate
2 years ago
Kathy Engelmann
a year ago
I had my annual heater maintenance check with Chris Y from Gilmore today. He was very efficient, professional & friendly. I greatly appreciated his service, spotting a potential problem & fixing it before the cold weather hits. Definitely a 5 out of 5!
EUGENE KUEHNIS
7 months ago
Good job
Robert Merrill
a year ago
Andy Langolf
10 months ago
Awesome! Just awesome
Raquel Chandler
11 months ago
Needed to change bathroom water faucets. Received a thoughtful and precise assessment of the problem and costs. Thank you Gilmore!
Patricia Drouet
2 years ago
I have been with Gilmore for over 10years and they have been thorough in my twice a year maintenance explaining what they did and and why if something needs to be done immediately or can wait until next maintenance. I’m very satisfied with them.
Michael Elston
2 years ago
Joseph Scherrer
a year ago
Lyla Paakkanen
a year ago
Great service for a reasonable price. Our repair guy was knowledgeable, professional and so hardworking!
Michael Morreale
a year ago
regular twice yearly maintenance which we pay $20 a month for .... they will replace the filter but only if I pay for it! Kinda a rip off.
Had my central heating and air conditioning system replaced. Price was good, people were friendly and professional. Did great work and I am very pleased with their service.
the the 2 guys that came were great. Were service has always been great.
Always professional. Always one-time. Always deliver results.
Kyle performed A/C maintenance and changed out my filter on the return, which they do as a courtesy to me since it’s in the ceiling and I’m not supposed to be on a ladder.
Always kind, friendly and professional, working efficiently to keep the appointment as quick as possible.
Thank you Kyle!
Kenneth Pankey
2 years ago
Scheduling was difficult. Few of their technicians are vaccinated against COVID which suggests to me the leadership at Gilmore either has poor judgment or doesn’t really care about the welfare of their clients. At this point in time it is inexcusable to sent unvaccinated technicians into a home. That said, after rescheduling had an excellent vaccinated technician. That tech was very conscientious and thorough.
Professional sales and installation. Very informative.
Sues Williamson
a year ago
Mason and the crew did an awesome job. Their professional attitude is refreshing. Gilmore is our service company to call and recommend and Mason will always be our preferred technician to request. New water heater and garbage disposal installed. Dishwasher still a mystery. I have crippling arthritis (RA) so went ahead and purchased new toilet with height improved and automatic flush! Wish I could get one for the cats…lol.
Larry Shoemake
6 months ago
They were on time and very professional . The employees worked hard and cleaned up after themselves. They stayed in touch from the salesperson to the installation crew. I highly recommend this company.
.
We've been having the same issue with our Mitsubishi mini split unit for over a year..the system worked well for about 3 years and all of a sudden, our master bedroom unit, began to vibrate and sound like the buzzing of an electrical transformer..the buzzing would be so loud, it would wake us up in the morning. The twist is that the unit WAS OFF...not running..only the main unit in our living room was on..(I decided to video tape the sound, knowing if I did not, they would not believe this was happening.) We've had over 7 visits from techs to mgmt personnel here to ck the system out and after several internal conversations and some with Mitsubishi, they decided to switch out the bedroom unit with a new one hoping that would fix the problem..they replaced the one unit this Feb (charging me 700.00 to install) and approx a month later...same issue..I again shot video to prove my point and called to report it..a tech was sent out, who watched the video and cked the system only to find nothing..he said he would notify his boss and they would call...almost two weeks later, no call..
I called Gilmore and was surprised to find out that they had somehow forgotten about me..they said they would follow up n get back to me.
I was called a few minutes later and told the same tech and service mgr, would be out again to address my concerns..
They showed up, looked at my system, saw the video, which I sent to them, and said they would contact Mitsubishi again and try to find a solution..this was an issue they had not seen before...and would be calling me with their possible solutions..
A few days later I get a call requesting an appt date to install a new motor and board...wait..why and where..it's a new unit...the caller could not answer my question..she said she would find out n call me back..I asked for the service mgr to call me and explain how n who had decided that was the fix..I got a second call from the same young lady saying they were going to replace the motor n board in the outside compressor unit...why and again how did they reach this conclusion..she could not answer. I scheduled the repairs and asked for the service mgr to call..that was 3 days ago n no call..
I'm disappointed that the communication has been less than adequate and even moreso with the fact that this issue has not been resolved..I'm also out 700.00 for, it seems, repairs that were not needed...also, the 15k I spent to have this system installed may have not been a good choice, as it has a problem they can't seem to fix...I also have an issue with Mitsubishi, do they know or have there been similar problems with these units which they have failed to reveal and address..
The saga continues and I'll wait to see how these addl repairs turn out. I have to say that all the techs and other personnel have been very professional and always understanding..so we will see how thi issue is resolved.
Hoping and wishing we get past this.
Richard Tamez
They fit me in for an earlier appt. more than two weeks. He showed up on time and did the heating service in less than an hour. He was able to put in new parts rather than tell me I needed a new system. Very satisfied.
Fernando Perez
2 years ago
Ended up not needing any work done, but the tech was honest and very helpful
Dennis Dudley
2 months ago
Visit was mainly for estimate to replace HVAC system , but they did some basic repairs to keep system going a little longer. I am hiring them to replace the system even though they were a little higher than the other quotes.
Mac at Gilmore came out to my place to do a thorough furnace inspection. He was extremely professional, explained things in an easy to understand manner, was very polite. He’s a great representative of Gilmore. Bill use them whenever I need. Thank you Mac!!
UPDATE: Awful and literally the worst company my wife and I have ever worked with. Most expensive company in HVAC industry and the worst customer service one can have. Unreal. Fired. At great expense of time, money and shared family frustrations.
Gilmore knocked my socks off when it was sales time. I opted for a top of the line system - expensive but seemed worth it. Since install, by my math they have been out 7 times to fix or adjust. They are coming again tomorrow. Nice people. They seem to care. But my system seems poorly designed on one side of my house. We have significant temperature disparities. It’s been a total time drain and a company I once bragged about is just not getting it done for me. Thank you to Melissa in warranty scheduling as she and Jake have tried. I waited on hold 22 minutes today hoping to talk to the manager. Nobody ever picked up. I called back twice more, no reply. I had originally written a 5 star review. I spoke too soon. Maybe I jinxed myself. Jake is coming tomorrow for another in a seemingly endless attempts to fix this top dollar home HVAC system. I get two hour windows for when they are coming so needless to say it makes it hard to have a job and chase down this frustrating system. Ugh.
Stanley Sibley
9 months ago
Chris R was very good with the inspection of my plumbing and left a good estimate for my tankless water heater service.
Craig Rowland
2 years ago
I don’t typically leave many reviews, just felt it was necessary this time. Josh the technician who preformed our maintenance service, was great. He was completely professional, very thorough and took the time to explain everything he did. I would absolutely recommend Gilmore Heating & Air based on this experience.
Mac N. did a great job of reviewing my heating system, identifying the cause of issues, providing a quote for labor and materials, and finishing the repair very quickly. I signed up for Gilmore's maintenance program which provides two yearly reviews, discounted services, and VIP service for emergencies. I have two homes with Gilmore's maintenance plan and couldn't be happier. Love the company, but Mr. Gilmore needs more dance lessons for his commercials. ;)
Tiffany Werner
2 years ago
Go back to commercials where you dance with your daughters!! The best!
Daniel Eckles
2 years ago
Matthew Fisher
9 months ago
Mason, did a excellent job in diagnosing the the issue with our whole home water heater and fixing the issue.
Roberta Kitowski
a month ago
We have paid a monthly service fee with Gilmore for years to get quick and knowledgeable service when needed! We had a furnace not working and after calling Gilmore, Kyle call me to explain that he could no longer source the board to our heating unit, it just wasn’t available anymore! He suggested a new furnace and potentially a new AC unit while we were at it! His verbal quote was $15k-$20k. You want to trust people you’ve done business with for years, but Gilmore failed in this instance! One call to a different HVAC Contractor and we had same day service! He had four of those boards that Kyle cold no longer get in his truck! He replaced the board charged me $98 for the service call and the board!
Gilmore HVAC lied about the availability of the board in question and should be prosecuted for “fraud”! This type of business practice should be criminal! Monday they will no longer have our maintenance agreement and they will be asked to never step foot on our property in Camino, CA again!
Marlene McCullough
a year ago
The visit was all your advertisement said it would be. Would recommend to anyone.
Job well done. Worked quietly and efficiently. Very comprehensive maintenance report. AC system is operating as expected.
On time, thorough, informative, and professional. Excellent job.
Carol Treadway
5 days ago
Best service ever and very accommodating with our schedule. We love you Gilmore.
Carlos got to my house, I opened the door with a bag full of garbage, he took the garbage out and brought the garbage cans from the street up to the house. That's service. Performed the routine tests, showed me what he had done via his cell phone. Gilmore is awesome, products are are top-noche, and customer service is the very best.
Coastguard 8389
9 months ago
Awesome professional service. My service tech Mac N was amazing very professional and really listen to my concerns! He was excellent!! There service technician are neat, clean, and extremely professional!! Great customer service
Everyone was kind professional and courteous. Showed up same day on time and were very efficient. Thanks Gilmore. Special thanks to Mac.
Mac did an excellent job identifying the problem and replaced the capacitor then got the AC up and working very quickly. Mac also inspected the HVAC equipment and made sensible recommendations for future maintenance.Mac kept the job neat and clean.
Many thanks,
Steve
Couldn't be more pleased with the install. The new system was delivered before 8:00 AM, the install team arrived about 45 minutes later, and the install was completed by 2:00 PM. The duct tester arrived around 2:15 PM and everything was completed by 3:00 PM. They did a very complete and professional job. Thanks Gilmore!
Dover Whitecliff
3 years ago
Every time Gilmore comes for maintenance, no matter who it is, they are over the top professional. Wouldn't dream of going anywhere else.
Did a great job, very pleased
My technician Raul did an Excellent job and answered any questions I had. Very efficient!
Tim Morland
11 months ago
Mac is a great tech. Extremely professional and detailed the problem with my system!
Savindra Raj
8 months ago
Robert and Gavin did a perfect job,installed new hvac system, very friendly 😀 techs
Bruce Johnson
2 years ago
Professional, on-time and thorough...what more could you ask?
Roger Merrett
2 years ago
AC stopped working suddenly. Called Gilmore and they were out the following day. Very professional, friendly and thorough. Thank you Chris!
Demetrius G and his co-worker was on time very professional and cleaned up after themselves
Good workers but PITA wouldn't accept their coupon at payment time, might try someone else next time Domco, Martel, Bonney may get the next call
R/R heating air conditioning system this call was for shower valve leaking. Quoted job on Friday job scheduled for following Monday.
Great. Happy with the plan to complete my plumbing job. Very trustworthy. My new sink and fixtures are beautiful. I am very pleased. We have used Gilmore for HVAC services and will continue to use their services.
Angela Ringland
a year ago
David Bicking
9 months ago
He was very professional and is a great representative of Gilmore.
Victor Gonzales
a year ago
What a great experience and great communication throughout the process. Aside from having a couple of back ordered items prolonging the installation, they addressed all of our concerns and needs. We highly recommend them.
Mason was great. Installation pending
Josiah Keefer
2 years ago
Mac N. Was our Repairman, he was very knowledgeable and very kind. He was also very understanding and well presented! Love this company and will continue to do service with them!
On time and great job cleaning and servicing AC
Mac Noble of Gilmore was one of the most precise and professional technicians I have ever had the pleasure of meeting. He was on time, totally professional, very straightforward and explained in an understandable way what needed to be done to fix my HVAC and the cost of those repairs. I was very pleased and will certainly use Gilmore for all my HVAC needs in the future.
Deborah Rogers
a year ago
Hardcore Courser
a year ago
Fantastic... The young man was polite, friendly, carefully explained what he had looked at and what he had done. I was very pleased. Sally Barron
Our less than 1 yr new system died. The Nest thermostat said no power to the Nest so it wouldn't kick off. Greg came out and determined power to the ceiling saver switch was lost when the installers cut a hole in the drain pan and didn't insulate a wire that wore through the jagged edge of the hole thereby frying the switch. Greg's ability to troubleshoot and bypass the switch until a new one was ordered in, was swift and accurate. He was professional, on time and able to determine the problem in a short period of time. Excellent service with a great attitude.
Another expensive service called
William Passavant
4 months ago
Gilmore has always provided excellent service for my heating/air systems. The technicians are professional, friendly, and answer my questions/concerns thoroughly and in a way I can understand the issues.
Stan Studzinski
a year ago
I was very impressed with Mack today, meeting him for the first time. Very professional, honest, showed me on his tablet all the phases, areas he checked and cleaned on my AC part of the unit.This was a first for me, to actually see inside and learn how all this works together.
I am 100% satisfied that Mack fulfilled his maintenance duties, keeping my unit running smoothly into the future. I will be requesting him again. The Red Carpet Service is for real! Today, I needed a high ceiling light bulb replacement and a screen door repair that he could do quickly. I’m a very satisfied Gilmore customer—since 1973!
john mortensen
2 years ago
RJ and Jonathan did a swift and great job installing my new heating and air system. They got me back to comfort swiftly - even though they were in the 120 degree attic. I look forward to a new long life on this system just like I did with my last one - you Gilmore guys and gals kept me running and came through in a pinch to get me back to new when my old system wore out. Thank you all for always being fair and compassionate.
Ginger Barbero
2 years ago
Jeremy was on time & professional. Unfortunately, the estimate was much more than I thought it would be.
Brenda Wallick
a year ago
Mac was very professional as well as knowledgeable on what was wrong with my heater, explaining to me step by step of the parts of the functions of the central heater and the cause of the problem as well as the options that I have on the best way to have a stable and insured central heating and air condition that will give me a peace of mind. 🙏🤟
Technician very courteous and professional.
My AC stopped working and called for repair. The lady on the phone told me it will cost $189 for diagnostics. Price gouging!!! They know that we need the AC because of the 100 degree temperature. I found someone else for $69 from Home Depot. I would give this business zero star if I can! Doesn’t recommend the business!
Chris was prompt, courteous, and professional.
I was forced to shut the water off to my house when my shower valve snapped off. Water was free flowing and I had no way to turn off the shower, or take one. Gilmore Heating, Air & Plumbing came to the rescue. Their technician Mason saved the day, water is back on just a few hours later. The process couldn't have been easier, and the service couldn't have been better.
Gary and Judith Bushman
a year ago
We have used Gilmore for over 20 yrs. Regular maintenance of heating and air. We had them replace our system about 14 yrs ago. We also had them replace our insulation and duct work in the attic. They came up with a redesign which greatly improved getting A/C in the master bedroom. The technicians have all been courteous, friendly, knowledgeable and always take time to explain what work they performed and alert us to any potential problems. They even take pictures. We are very satisfied with Gilmore's service.
I was told by the employee which came to my house for an A/C & Heating System replacement quote that they offered FREE FINANCING after Stating I was interested in FREE Financing Multiple times at the End of the Meeting he said - BTW - The Loan Company charges $39.95 to ACTIVATE the Loan - I stated - then this not a FREE LOAN if I have to Pay $39.95 for it! I stated I will not pay for this to be activated. He Jumped up out of the chair - Grabbed his paperwork - and FLEW out of the house and SLAMMED the DOOR! Very UN-Professional! This is the 1st time I have contacted this business and it will be my last! I do not recommend this business !
Paul Granniss
8 months ago
Mac is a professional and friendly technician who fully explained the details of his inspection complete with photos.
The tech that came to my house is a scam he turn off my compressor to my ac unit telling me my ac unit was only going to work for a week and set me up a appt to get a whole new ac unit of course when he turn off switch with out me knowing scam artist. Be ware. I had a family friend come over that work on ac unit turn my switch back on my unit it work fine. He was just suppose to fix a leak not turn off compressor. Yes I do need a new unit but you don’t have to scam me into getting one. I found another company that I trust to install my unit when it’s needed
Bonnie Williams
a year ago
Our water heater went out, we called on a Saturday and were told we will hey a call back on Monday. We called again Monday afternoon and we were told they will send the message to the plumber to call us. He never did, so we called another company, they gave us an appointment on Tuesday and replaced it. We were really disappointed by Gilmore heating and air.
Antoine Coleman from Gilmore is professional, attentive and provide me with his professional advice.
I just love your new commercial with the office and family! Puts a smile on my face. I’ll call you all next time I need service!
Stephen Chin
9 months ago
Technician Fong performed a very satisfaction A/C and Heating system maintenance service.
Chris was very professional & told us what options were available.
We are going get a new heating & air systems from Gilmore.
I really was impressed with Chris & your ad on TV. Keep up the good work.
janet greenwood
2 years ago
Mason was very helpful, professional and very pleasant.
ALICE Jaehne
8 months ago
Mason and Joseph came out and two others I’m sorry we didn’t catch other names but we are very very happy with a service and because everyone’s pipes are breaking in this neighborhood we spread the word that your company is the best. Thank you all. We very much appreciate it,
Dean and Alice Jaehne
Monique Ezzell
10 months ago
Mason had very Excellent customer service, very professional, I would use Gilmore again.
Scott Serface
2 years ago
Very thorough and knowledgeable. I called them for a second opinion. They found the real problem and offered affordable solutions.
Gregory was a pleasure to work with. Very professional and polite. I've used Gilmore for several years. Highly recommend them.
Jacob DeRoads
8 months ago
This time, the fix was great. Had a bad AC condensate pump. I bought a better, newer pump, and my Gilmore tech installed it for free. Prior tech gave me a $612 estimate for a new pump plus installation of a new pump output line. I did the line replace myself. The new tech also replaced a VERY funky p-trap line that was badly done initially. No charge!
John Cawelti
9 months ago
Great!
Debbrah Campbell
2 years ago
Again and Again Gilmore comes through!! In 100+ weather is always when your ac goes out when needed most... other companies could not get me on the schedule for 72 hours + seriously!! Gilmore came through same day service! AC back on and life is good. Thank you Gilmore and our Tech Brian E. :)!!
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