Best Advanced Leak Detection in Sacramento CA

Jim and his colleagues were a great team getting our outdoor sewer line / washout fixed and lined. They were professional and communicated any work that needed to be done. We knew exactly what to expect. Highly recommended for any plumbing needs!

Appreciated the analysis of my situation and explanation of recommendations moving forward. Very professional, efficient and helpful. Thank you Zack!

The initial contact was timely but service has gone south since then. First i called about 2 faucet and a whirlpool tub. The tub was a claw foot and 2 technicians were sent. The one in charge thought that the evaluation would be too difficult and automatically said that parts of the repair was not covered and they had to stop though the second tech said theirs access screws on the tub that would give them access to the plumbing. I had to move the claw foot tub a couple of feet to fix it. Something that the second tech they sent at a different time was not necessary. Then the faucet. I am being told that only one is broken but since it's a pair both will be replaced so i said ok. The 3rd appointment the secondary tech from the 1st appointment only brought 1 faucet so i asked if both was being replaced and was told no. I asked why and i was told that the warranty only approved 1 faucet to be replaced based on the 1st plumber's assessment. When the tech started replacing the fauces he started replacing the one that the initial guy said was not broken because the flow of water was so low and i had to inform him that he is working on the wrong faucet. He then told me that it is obvious that both faucet were broken, now the lies started at the office level. When the tech asked for authorization to fix the second faucet he was told the office spoke to my home warranty and they declined it. I reached out to my home warranty company and it was clear that within the 10 min. they had, no calls were made to them so now here i am asking my home owners warranty for a second opinion since one of my faucet, according to Advanced plumbing tech is running at about 40% but the office is declining to fix.

I recommend using this company only if you have a contract signed by all parties.

Full disclosure: I took the owner's word with a verbal contract, only to have disputes about change orders after they were done. I would not have agreed with them if I knew that the final cost would be what they are currently asking for. Learn from my mistake and demand a contract and all change orders in writing before they do it! We will be going to court over this matter.

This was our second project with ARS. The first project had no issues but we had an executed contract and change order. The work was good.