Best Tough Plumbing in Raleigh NC

TCR was awesome! They came out fast, were on time and quickly got the job done correctly. They not only fixed the plumbing issue but also left a very clean work area and a cleanly cut out wall that will now be much easier to patch. Highly recommend! Thanks Kiko!

Woke up Monday morning and found water all over kitchen counter top and a puddle of water on the floor. I have a second floor so I assumed my upstairs bathroom was leaking. Called lane plumbing supervisor said eta was a hour to hour and half. Hour and 46 minutes go by I call back supervisor says another hour his guys are still at another job. So after waiting four hours two plumbers finally showed up. I showed them where the water was and the wet towels from cleaning up the water. So the plumbers go upstairs run water in both bathrooms and come back downstairs and look in ceiling and dont see anything. They Go outside and check water meter--' oh, your water meter not running--- so you don't have a leak. This is after only after 15 minutes of inspecting. So i ask the guys to explain where the water came from and was told they don't know but I don't have a leak--I wish they could of seen the water. So they go outside said they have to call the supervisor. I'm thinking they are calling to troubleshoot the problem. Little do I know they called to find out how much to charge me. One guy comes back in and tells me ma'am we didn't see anything it's going to be $125. So at this point im irritated. So i express my concerns and asked the guy to explain why the sink cabinet is wet. I was told he feels it's wet but don't know where the water came from maybe from underneath. Then he comments maybe it's coming from your fridge. How the hell is it coming from the fridge when water was all over the counter top and the fridge is on the opposite side of the kitchen. So i express my concerns again and ask why am I paying for a problem that isn't solved. So the guy calls the supervisor. The supervisor states it's a diagnostic fee because we came to figure out the problem. So i state to the supervisor your plumber just admitted to seeing the cabinet under the sink is wet but claim I don't have a leak. This makes no since obviously something is leaking. Long story short after going back and forth the supervisor states well I can give you $20 off but I have to get my guys out of there. This seriously struck a nerve. I just waited for hours for the plumbers to arrive and had to call out of work because the eta was way off. After waiting they only spent 15 mins looking just to tell me you have no leak they don't know where the water came from. So the fee was paid and my problem wasn't solved. Oh I was told if I call and say were the leak is coming from they will come out and fix it. Lol what was the point of me calling?

First off please don't lie on our conversation because the original phone call at 9:50am mr.lane didn't go over any prices nor did I ask . I called said I had a leak think it's coming from upstairs and was told I some would be there within hour to hour and a half. I said ok and hung up after verifying my information. I honestly didn't care about the price figured I would be charged something. My issue is being charged and not getting any answers and no one showing any concern. Also if I would of know the plumber was going to call 30 minutes pior to coming why would I call after waiting hour and 45 minutes to what the eta would be. It was at that time mr.lane said it would be another hour because his guys was tied up at another job because they had to go buy a toilet. Then he informed me I would receive a phone call when they were on there way, not to worry. I said ok thank you and hung up. So no your policies is not explained to every customer maybe that practice should be put into play. Oh and by the way the water was coming from the kitchen sink faucet and spray thingy.

I really was impressed with the employees of this company and the great job they performed. Jimmy and Andrew were very polite, punctual, and very careful while moving my furniture out and back in while my floors were being replaced. They were quick, but careful and I really appreciated their moving technique.