Best Mold Inspection in Plano TX

Arrived on time. Courteous, knowledgeable, and professional, friendly and helpful.
Took care of house and treated it like his own.
Competent.

The job is not finished, there are parts to be replaced, they will come back for that. However as a first experience, I’m happy to say that they are very professional and knowledgeable, courteous and respectful to their customers. The service was scheduled in a fast way according to my needs. I will review again after the job gets completed.

Got great service from the team I dealt with, William Ewing, Justin Rayfield, Peter Zile, Ian. Took their time to explain everything they were doing and why. Very respectful and courteous, and I like that they stand behind their work with guarantees.

When we had an emergency plumbing situation come up Roto-Rooter was able to have someone at our house after business hours within a couple of hours time. And Matthew, our technician, was knowledgeable, kind, and helpful in every way. In a stressful situation Matthew was gracious with me and calm and professional. I'd highly recommend using Roto-Rooter and will ask for Matthew if a need arises again.

I had the worst experience with this team. I called in and scheduled a 2 hour slot in the morning for next day appointment. Within 2 hours, i called in and asked whether we can reschedule 2 days after my original appointment because i was expecting a Chandelier and wanted to complete installation of the same along with other work. Also i asked whether the hourly rate would come down if the work takes more than 3 or 4 hours

The person on the phone acted like he didn't understand my request and i had to explain multiple times. He suddenly started with the abusive language and i asked him whether is this the way you treat your customer. He continued and disconnected the phone. When i followed up with an email, i got the reply stating that i used the abusive language.

I have recorded the whole conversation and it is pretty evident. I would never use their services. Let wanted the people to know.