Best Hydro-Jetting in Pittsburgh PA

We had a laundry room drain backing up. Called McVay and they had Mitchell Wiggins come out the same day. He was able to unclog the drain and found the source of the issue. We have an older home. He was very polite, thorough, and knowledgeable. Explained everything well. We've used McVay before and will continue to use them.

Called to set up an appointment, got one and the lady that helped me was nice. There was no issue with our location. Had to cancel due to a family medical issue. Called back to reschedule. I was met with a totally rude attitude from the female that answered the phone. She told me they didn't come out to our area. So... The only reason I'm giving them 2 stars is because of the first encounter. I called another plumber. Thanks to the call to reschedule, they lost a $700 call.

While the repair went well and the team was courteous, I found them to be overpriced, not completely honest, lacking in transparency about charges, and the office unresponsive to a request.

AG quoted me 1K for standard replacement of waste and overflow/trap piping on a bathtub, largely because the ceiling below had to be opened up for access. So I did all the legwork of opening the ceiling myself in advance for easy access, but they only took off 30%. The plumber said that this was still a 4-5 hour job. They completed the job in an hour an half, at which was (apparently) about $500/hr. and charged me *extra* for parts (cost of parts not included in the estimate, which was not communicated to me. I also had no say in what kind of tub drain/drain stop mechanism they were putting in, which is not what I would have chosen. If I had known the part wasn't included in the quoted price, I would have purchased the part that I wanted myself).

Plumber then assured me on day of install that I would get an invoice itemizing all charges but this didn't happen. I called the office to request list of charges, which they said they would email the next day, but didn't. The only reason I agreed to this work is for a quick repair. In my experience, the company is negligent on some really basic good business practices.