AG Heating, Cooling & Plumbing

My furnace began to randomly stop working and buzz loudly. Came across AG Plumbing searching google reviews. The owners were hands on from the initial call to completion of my project. They were thorough in explaining the issue, provided me reasonable quotes for both fixing or replacing the unit.
They we very friendly and professional providing frequent updates on part ordering, delivery and promptly scheduling installation. They even included fixing a leaky pipe that I found after they had already given me my quote and didn't change the price when processing my payment. I plan on contacting them for future projects and recommending to my friends and neighbors.

While the repair went well and the team was courteous, I found them to be overpriced, not completely honest, lacking in transparency about charges, and the office unresponsive to a request.

AG quoted me 1K for standard replacement of waste and overflow/trap piping on a bathtub, largely because the ceiling below had to be opened up for access. So I did all the legwork of opening the ceiling myself in advance for easy access, but they only took off 30%. The plumber said that this was still a 4-5 hour job. They completed the job in an hour an half, at which was (apparently) about $500/hr. and charged me *extra* for parts (cost of parts not included in the estimate, which was not communicated to me. I also had no say in what kind of tub drain/drain stop mechanism they were putting in, which is not what I would have chosen. If I had known the part wasn't included in the quoted price, I would have purchased the part that I wanted myself).

Plumber then assured me on day of install that I would get an invoice itemizing all charges but this didn't happen. I called the office to request list of charges, which they said they would email the next day, but didn't. The only reason I agreed to this work is for a quick repair. In my experience, the company is negligent on some really basic good business practices.

AG Plumbing is by far the best plumbing and construction company I have ever had the pleasure of working with. They went above and beyond my expectations and took care of every detail of my bathroom renovation and plumbing issues. Not only do they do a quality job, they are always responsive and sensitive to their client's needs. I absolutely love the final product and I look forward to our next job together. I would recommend them to anyone who is looking for a professional, organized, responsive, respectful, and flexible team. Thank you Barak and Alberto! It was an absolute pleasure working with you.