Best Water Heater Replaced in Phoenix AZ

Stop by at Accent thought they had a retail store. Nope not anymore! I was told they just do service. Closed retail store. I'll have to go to another plumbing supplier to get abs pipe and fittings. Really disappointed. Also parking was a real problem there at the shop. Not coming back!

Let me start by saying this review is not based on Martin (techincian), he was very polite and helpful. However the 1 star review is based on the fact that the company he works for up charges parts to unbelievable prices. I understand that companies charge more for parts than you could get them at your local hardware store but when they charge 5 to 6 times more that is just straight robbery and I feel bad for the people they take advantage of or fall victim to this. I am a pipefitter/ plumber by trade and had a water heater leak and needed it to be replaced. Since I have home warranty figured instead of me taking the time to do it might as well use home warranty since I pay for it. After Martin spoke to the home warranty rep he said the water heater would be completely covered but I need to have two hoses and a T&P valve replaced to install the new one. First of all almost all new water heaters come with the T&P valve already installed so you do not buy those separate but ok maybe they brought a water heater without one. The T&P valve cost on the higher side at any local hardware store $20 at most and the hoses need no more than $30 for both. So $50 for parts I'm thinking they will probably up charge them and double the cost and $100 is worth it for me to have someone else do this so I can continue with my busy life. Well he gave me the paper to sign for cost and they were charging $162 for the valve which I almost guarantee came with the water heater and $162 for the two hoses. $364 total for parts that are worth no more than $50 at most. That is insane and just robbery. I told Martin I could run to my shop and grab the parts for him as I have tons of them laying around but he said he couldn't do that. I would not pay that ridiculous amount and told him to not even start the work. The new water heater was only worth $500 and they were charging $364 for 3 tiny parts. He contacted home warranty and they offered to send me a $750 check to find a different contractor or do it myself. I jumped on that option went and bought the water heater and hoses and had the old one out and new one in and running in less than 2 hours and everything completely covered by the $750 home warranty check. DO NOT LET THIS COMPANY TAKE ADVANTAGE OF YOU OR FAMILY MEMBERS! I can't imagine how bad they rob elderly people or people with no knowledge of plumbing or mechanical things. Stay far far away from these crooks and go with an honest company that is out to help people not just out to get rich. I tipped Martin before he left as this is not his fault and wasted his time to come out and almost felt like I should offer him a job with an honest company.

We appreciated the ability to request an appointment time online and the quick response for scheduling. Cody came out to fix a sink and was awesome. He was professional, knowledgeable, and did a great job. Will use again!

I am maintenance technician with an apartment complex in Peoria. I can tell you that they do not respond after hours and their emergency service that’s supposedly 24/7 does not exist. I have had sewer backups and piping issues go unanswered for days forcing us to call out a different, less preferred vendor. When work finally does get done it suspect at best. From one professional giving comment about another business, I would recommend you use someone else.

I can't rate what i didn't experience. They never called or showed up to take care of the service call set but the management company. So after 2nd day of no water, i bought the party and fixed it myself.