Best Uponor Pex Pipe Installation in Phoenix AZ

On 7/8/13 at 11:15, I received a call from Phillip in the scheduling department stating that they needed to cancel my husband and my appointment this date due to having excessive amount of calls and are unable to send out an electrician. My husband had set up a scheduled appointment on 7/7/13 with a confirmation from a technician that they will be present for a home estimate on electrical and plumbing work from 12-4pm on 7/8/13. The technician stated the windowed time frame was due to emergencies, therefore we accepted the 4 hour gap. My husband and I are purchasing a home and have just been provided with our inspection report, which required the home estimate for costly fixes to be completed by 7/9. When I received the call from Phillip in the scheduling department, he provided me with 2 excuses; 1) they are unable to make it out today due to emergencies 2) they need to have homeowners present, not the buyers. I replied with detailed information stating the home owners realtor will be present on behalf of the current owners AND that the technician from 7/7 reported that the 4 hour gap is provided for reassurance that they will make it out, however exact time can not be given due to emergencies. After speaking with Phillip on 7/8/13, I reinforced how important it is that we meet this deadline today based on the home buying process. Phillip, responded in a way that made me feel that our need was unimportant and again refused to ensure that our confirmation we received the day before would be fulfilled. I am furious and will provide all future clients through the use of social media knowledge of this unacceptable and unethical business practice. I am appalled how a company can give confirmation and not attest to it. I would expect a company with an otherwise high customer rating to understand business practices as well as the importance of good ratings with the BBB. Hopefully I hear back from corporate with this comment.

Amazing and fast service, highly recommended team