Best Small Plumbing And Electrical in Phoenix AZ

We had our A/C unit go out in the summer of 2019. We were under warranty, so the contractor was Chas Roberts per usual. Our first appointment time was a no-show. The second appointment, they replaced the motor, and it went out a day later. The third appointment, they showed up 12 hours later than stated (in the middle of Arizona summer). The next day, woke up to rattling and a loud bang and violent scraping noises. Long story short, they blew out 3 motors, damaged the housing unit, and one technician shocked himself and fell through the drywall. Chas Roberts said they would send someone to fix the damaged drywall, and never did. When installing the last motor, they said the previous technician didn’t secure the motor correctly which resulted in it falling and damaging the housing unit causing sparks that ultimately could’ve resulted in a house fire.After replacing that motor, they refused to replace the housing unit because it was “still functional.” We didn’t think we had any problems after that because we trusted their word. Fast forward to this week, we discovered there was no hot/cold air flowing through the downstairs ducts. We’re no longer under warranty with Chas Roberts, so we hired a trusted company to troubleshoot. What they discovered in the attic was a rats nest of poor wiring, damaged furnace components, a cracked heat exchanger, resulting in a carbon monoxide leak. We just called them to tell them they need to be held accountable, and they said they can do nothing but charge us to come look at it and “give us a deal” on parts. The representative pretty much told us that we were lied to by previous technicians but still did nothing to resolve it. We’re now out $2000+.Chas Roberts has uneducated technicians and poor communication that could result in your home and family in danger. DO NOT work with them if you can help it. They will only do more damage than good. Find a trusted family business elsewhere and save yourself the trouble.

Was called over by our warranty company about a leaking water heater, said he had worked with our warranty company many times in the past and was able to replace and install a new water heater (the current one was too far gone) in about an hour and a half. He was great, super nice, knowledgeable and worked quickly.