Best Heat Insulation in Phoenix AZ

I purchased 2 new AC Units at the end of March. When the summer hit in June they started blowing hot air. I called their office and they said someone would be out the next day. No one showed, I called at 11:00, 3:00, 7:00 and 9:00 and each time was told that I was on their schedule for that day. I called the next morning and was assured someone would be there then (The day after I took off work so I could be there). When he got there he say the coolant was leaking. I was told that the office would call me to have someone come out and do a leak check and fix the problem. No one called-less than a week later the units started blowing hot air again. I called to get someone out to fix the problem (that was on a Friday) they stated that their technicians could not get out till Tuesday but they could get someone out Saturday to re-charge the unit. Come Tuesday, again, no-one showed up. I got a call at 2:30 for them to inform me that they were too busy to make it to my house. Then they re-scheduled for Thursday. Then this morning, the person who came out to my house to fix my issues was there to work on the ducts. He told me he was not there to touch the units, and that is handled by a different department. I told him to call his manager and to get someone out to fix the units, because if the units are blowing hot air then it makes no sense just to fix the ducts to increase air flow to 3 vents downstairs. Then he left. In full transparency, I did speak harshly. I then called the office to speak with a service manager to get someone else out there to actually fix my units, and was told they were all in a meeting and couldn't take my call. Do yourself a favor and don't use these guys. I am not upset because the units have issues that need to be fixed, I am angry because this has been going on for 3 weeks in 115 degree heat and my issues are not important enough for someone to come out to my house to fix the leak on the system they installed.

From my first call it was evident that this was a good company to do business with. They were able to work around my schedule and come out the same day. Anthony their service representative did an amazing job. He explained every step of the process for me. I really appreciate his professiona lism and timeliness. I will absolutely use several of their other services when needed.