Best Commercial/Industrial in Phoenix AZ

I called Lindsey on a Friday afternoon. One of my crew (err former crew) had used a customers sink to clean his tools. He did a great job clogging it, rather than have an irate customer, I needed to get it fixed FAST.

Lindsey got right on it and had the problem fixed faster than I could get over to look at the damage. Thankful to them for being not only great at their job but also helping ease the customers state of mind.

We have used Johnco Plumbing last year for a sewer line break through our service line warranty (they were the ones to pick them and send them to us) Service was great and a great job done without us ever having to fight with the insurance. SO we decided to use them this time when we have had an issue with our water heater leaking. I called at just before 8am no answer left a message w/phone# no call back after an hour. Called again just after 9am still no answer and left a second message, waited and another hour and still no call back. I called again just before 11am and finally reached a live person. The representative took down the model#, serial# and the brand of or water tank and gave us a window time of 11:30am-1:30pm. well 1:30pm rolled around and no one showed up nor did we get a call that a plumber/tech would be late. I called again and still no answer only answering machine left a 3rd message. No call back AGAIN. Called a final time around 3pm and left my final message that I was following up and we have a no show. FINALLY at 4pm a plumber/tech called stating he only was forwarded our issue at this moment and if we can reschedule to MONDAY. I told him absolutely not, I've called and spoke to someone around 11am we were told a timeframe of 11:30am-1:30 pm and its now 4 PM and now you want to reschedule? I don't know whose exactly at fault here whether our info was never passed on to the plumber/tech or the plumber/tech forgot and lied about not getting the job til then...but something needs to be done about your customer services process.

If you don’t have time to read the whole review, the brief review is this: Lennard’s Plumbing provided top notch customer service. Since leaving the Midwest, I haven’t experienced customer service this good. They have a customer for life and I will recommend them to everyone!

The long review: I talked to Lennard personally the day that I called. He was extremely friendly and went above and beyond to help us out. He discovered that our tankless water heater was a Home Depot model and that it was going to be hard to get parts for it. Lennard stopped out to verify the issue and told us he would work on getting the parts. He made some calls and went way above and beyond what I would normally expect. He had a warranty unit lined up and all I had to do was call to give my credit card information (for the core charge) to place the order.

After the unit was received, Lennard was able to get an installer out the next day. We were very grateful for this as we had been without hot water for almost 5 days. The installer showed up when he said he was going to and had the new water heater installed in no time. This gentleman (who I unfortunately cannot remember his name) was also extremely friendly when I talked to him on the phone.

Everything is working great, and again, I couldn’t have been happier with the service. Thank you all so much!