Best Systems Design in Philadelphia PA

I called Guaranteed Plumbing on Monday morning and was told I would get a call Tuesday morning, and they did not disappoint! They called and came out as promised on time, for a free estimate, Pricing was excellent!! and they did the job on the spot.The guys Rich & Joe were VERY knowledgeable and professional, they explained every step clearly, and did an awesome job in a reasonable amount of time. they job was completed and clean up weas a breeze and I must say it was pleasure having them in my home. and would recommend to friends and family

Two employees from Turners Bros. Plumbing arrived at 0900 (as scheduled) and were on-site until the job was completed at 0940. The ballpark price quoted for the job over the phone - the removal of an old garbage disposal and installation of a new garbage disposal, and the installation of a exterior hose bib - was 125$ for the visit plus labor and it was suggested at that time by the Turner Bros. representative that the total cost for the job would likely be about $200.After the actual job was completed I was told by the one employee, Mike, that the realized price for the job was $375. When I questioned this and mentioned the quoted price, noting how drastically far apart the realized price was from the quoted price, the employee simply said that he was only the messenger. When I told him I did not have any checks and would need to get more cash in order to pay I also asked at that time for an itemized bill, indicating that I would not submit payment without some sort of a bill and guarantee that my payment as cash was properly received.He told me that he could come back for the cash and that he would have his office send me a bill within the hour, taking down my email address for the invoice to be sent to. About 45 minutes later I attempted to call the main office for Turner Bros. multiple times, unable to reach anyone. I wanted to verify the price and that an invoice was being sent over.Eventually I was able to speak with the employee whom had completed the job (Mike) and he told me that he spoke with his boss and was able to get the price reduced to 250$. While I told him this would likely be 'ok' I also told him I still wanted to speak directly with his boss at which time he conferenced me in with his boss, Michael Turner. I explained the situation to Michael and he told me that typically they charge $125 as a base visit fee plus $190/hour per worker and that two workers are always sent on a job. This was information not told to us when we originally scheduled the appointment - we were only told the charge would be $125 for the visit 'plus labor’. Michael Turner noted that his other employee Brian 'must have quoted us a different price and the problem is Brian isn't around today’.I questioned why the quote given to us over the telephone wasn't memorialized and how could such drastically different quotes be given by his employees. After further conversation of a similar nature, Michael agreed to settle on the originally quoted price of $200. His employee Mike returned to the house and collected $200 cash as payment in full for the work completed after I was e-mailed an updated copy of the new invoice. The new invoice did not itemize time, labor or standard costs, and did not even include my full first name, but simply stated “Installed homeowners garbage disposal” (we had purchased ahead of time) and “Installed homeowners hose drought” (which we had also purchased ahead of time) with a total of “$200” listed to the right.A response was sent to Michael Turner via the pay2go website from which the invoice was sent indicating the invoice had been paid in full in cash. At the end of our phone conversationMichael informed me that “if we charged these prices there we would be out of business.” As a local business owner myself, I know that if I had a member of my sales staff who was unaware of our base rates and was also radically misquoting customers, I could imagine that our business might not be around for much longer, either.While the workers were amiable and quick to the job, I do not recommend Turner Bros. Plumbing.

Great service, very professional. The technician is very good at his job. My main drain was clogged and its nice and clean now. Highly recommend your company. Thank you.

Michael was at my house less than 15 minutes after I called him. He quickly identified and understood the issue. Jason and Braheem picked up the necessary parts to get the job done and everything was complete in less than 30 minutes. Price was very reasonable. Overall, Michael and his team did a great job and made this a seamless, hassle free process. Michael, Jason, and Braheem were thorough, friendly, and easy to work with. Don't hesitate to give Michael a call.

Always very helpful. I was glad that their technicians amazingly handled our heat and air conditioning repair. I was glad that the performed well and made it on time.

big selection and nice people. got me sorted out. and wife is happy so...

We needed someone to come out for an emergency plumbing repair on New Year's Day. They were timely, courteous, fixed the issue, cleaned up before they left, and were careful to ensure they followed COVID safety guidelines.So thankful they were able to come out!

I had a emergency issue and had to call them late at night. The person who answered me was very courteous and professional and asked me to submit videos and photos of the problem. He explained the situation and reassured me and followed up the next day with great advice. Turned out to be the owner of the company! Thank you very much Cliff for your help in the middle of the night! Excellent customer service!