Best Service Change in Philadelphia PA

My experience with rotor rooter was amazing my technician name was Thea and he was very professional and explained everything he was doing when unclogging my sewer line…he was very knowledgeable and knew exactly what he was doing… I wish there could be more guys like him.. I pray I don’t have any more issues but if I ever do I hope Thea be the one to get the job, I felt at ease with him doing the work… great guy very professional… thank you so much Thea you saved my day

My leaking faucet was worse than I thought. Billy and Jimmy took care of everything. So thankful to have hired Aqua Plumbing for the job

They arrive quickly and do solid work. The employees that you talk to and that come out are very nice.Would recommend, mostly for ASAP type services.Biggest con is price; they charge higher than smaller, locally owned plumbing companies. That said, if you need service right away with a price that you can feel confident will not change from the quote then go with these guys knowing you'll pay a little more.

Mike, Tim, and 3 others were here all day from 8:30am (arriving 30 mins early, low traffic) and working past 4:30pm to finally achieve success. Might have been happier if the exact location of drain blockage had been identified as inside the house and started there -- but they did ultimately find it and chip away at the large, invasive roots which completely shut down this critical rain drain. The project started outside, where they carefully disassembled our brick patio and excavated in a surprisingly small work area around the drain, with everyone thinking the blockage or break was in or near the trap. (Others had tried to snake it, and all thought it was in or near the trap there.) Finding no problem there, they moved out front with cameras, jet routers (that eat the roots in their path) and other attempts to clear and see what was going on before having to cut into our finished basement walls to get at the offending section of pipe. They cut out a section of our 100 year old iron pipe, and replaced it with an impressive repair. Access was not easy as electric wiring and wood framing made getting at the pipe extra challenging. But, the repaired piece of pipe looks great, and the drain is clearing water when tested. However, I really think the company needs to partner with a mason/cement contractor and drywall finisher to help homeowners put the work sites back together. The Zoom team back-filled with the dirt around the outside drain, but they do not do the finish work (as was disclosed) and left the in-fill inches below the drain itself where rain water will pool and sink into the earth against our basement wall until we can get someone else (who?) to finish with sand, soft-set cement and replace the bricks. I can't express the relief of having a free-flowing yard drain, finally, after weeks of flooding and the stress of having to research and acquire a pump, which needed to be actively plugged in every time it rained (and there were deluges) to pump the water into helpful neighbor's yard. Having the drain cleared and repaired is not as complete as it should be if we weren't left with this project of getting someone here to close up the patio and walls -- and it's a small (though critical) area that is hard to get hard-scapers, masons, or other contractors to come do.I was so impressed with the skill, patience, caution, teamwork, and willingness to try everything possible to minimize damage while effecting the successful repair of our 100% blocked storm drain; every member of the Zoom team were complete professionals. It was messy work, but at every step they endeavored to protect floors and carpets, and though very inconvenient for them to do so, they never the less slipped booties over their mud-crusted boots every time they moved from outside to downstairs as they worked away as a team at each piece of the job. The yard was cleaned up, and all debris hauled away in contractor bags. This type of repair can be harrowing, but their calm professionalism made it so much less stressful.Price quoted seemed high, at first, but then seemed quite reasonable after I saw how many men worked for well over 8 hours to get this job done right. (Another company's quote was much lower, but left room to add more if they had to move inside the house to get at the blockage. Zoom charged no more than original quote because they did not have to go through foundation wall. yeah!) Absolutely worth it... now if they could just help with getting things put back together -- drywall and brick work -- they'd have a more than 5-star enterprise. (Their competition doesn't do the finish work, either.)Rain is expected soon, so the real test will begin. I am optimistic.

The worst experience ever, don’t waste your time and money, please go somewhere else.

Excellent experience. Job done as promised, on time at reasonable cost. I have my warm house back and a good understanding of what the problem was, thanks to the careful explanation by the service tech. Will use this company again.