Best High Pressure Jetting in Orlando FL

I had a different septic company come out to try to help with a clog. They couldn't undo it and they told me to call Total Septic. I did and they released the clog immediately with minimal charge. We then decided to pay extra to have our pipes videoed because they are cast iron and septic. Just to make sure no problems. Three days later our system clogs up again. I call the office and spoke to Jackie, Jacqueline? She was INCREDIBLY NICE! I told her about the issue, she sent Alex (amazing!!!) back out and he spent 5 hours not only unclogging the clog, but FOR SURE making sure the drainage field and septic were working correctly (which they were). This is the BEST customer service I have ever had. What an amazing company, HIGHLY suggest this company for all your septic needs AND get the video done JUST in case your pipes are rotting under your house!! FIND OUT NOW!!!! It is a bit expensive, but worth it. Ask for ALEX!!!!!!
Cricket

Absolutely the best! I have used them a couple of times now, once for a leak under my foundation and another time for a complete garbage disposal replacement, each time they were professional, punctual, and provided great work. From customer service to the great workmanship they do its so nice to be able to know that you can call them and you dont have to stress. Honest and reliable at a competitive price.

Thank you to everyone at Harvey Baker Plumbing! Cant recommend you guys enough

I just wanted to share what great service I got from Ferran yesterday. I had placed an order for a new cooling system and it hasn’t come in yet. The gentleman who helped me place the order said, if anything happened to my old unit before the new unit came in call them and let them know and they would take care of it for me. ( with a couple of limitations) He couldn’t have spoken more truth! Our old air conditioner did go out on the Fourth of July and Ferran was right there to get it running again. It required a new motor and fan blades and they fixed it for me at no charge. The service guys that came out to work on it were extremely nice and extremely helpful. I’m glad I’ve chosen Ferran to install my new unit as well as reduct and insulate my attic. I highly recommend this company.

Plumber came out and fixed a leak I was very worried about very quickly and efficient. Prices are very fair and they definitely know what they are doing! Highly recommend.

Update- I received my $501 refund as promised. I think that the company could do better in their communication but they did make it right for me.

On March 21, 2023, I used Roto Rooter to help me with some water damage. The initial gentleman that came to my home, Mike, was awesome! He found where the water was entering (from underground) and asked if I wanted his company to come out and clear out the drywall and air out the issue. I said yes, and then the next thing I knew I had a project manager, Yesenia, come out that day. It cost me $575. Yesenia told me that she would be with me from start to finish in the project. She indicated another group would come out to dehumidify the walls and use a microbial substance for any mold. She asked for my credit card and put a $1500 charge on my account which she stated would be the maximum charge. She also took my homeowners insurance information and said that she was going to help me get my insurance company to help alleviate the costs; she did not.

A team came a day later and started to tear out walls. One wall that they removed led out to the garage. They put a plastic covering over the hole which did not stay put no matter how many times I tried to nail it back onto the wall. The workers came and went. They were professional and polite, but the communication was terrible. I never knew when they were coming. They would tell me one day and show up the next. They would indicate morning and come in the late afternoon which caused me to constantly readjust my schedule. When I made an inquiry to Yesenia, she apologized, and phone calls were made to me by the workers to clarify the appointments.

Yesenia said that I needed a different company to fix the water problem. She recommended Elite Contracting Group who came out to survey the damage and see if they could fix the problem. The person I dealt with, Gio, I waited, patiently, for ten days and reached out. No response, I didn’t actually get his quote until May 25th. I called Yesenia in the interim to explain that I was not getting any help, so she recommended RACS. John, from RACS came to my house on May 4, and said that he thought it was a foundation issue. He recommended LRE. I contacted them, but they said it wouldn't fix the problem. I called John from RAC to just give me a bid to close the walls, and he never responded.

I was at a loss as to what to do, so I called Yesenia back. She told me that it wasn't her job to help me find a company, but she was helping me voluntarily. She indicated that her work with me was finished. Honestly, what the heck does a project manager do if not try and manage a project from start to finish as she initially indicated? I told her that because of all the storms and the hole from the inside of my house to the garage, moisture was coming into the house and I was going to have to pay for the dehumidifying and microbial sanitation again. She said nothing except, “oh.”

I am now over two months in on this project and it still is not finished. I had to find my own company, Serve Pro who will be fixing the issue. As a person who teaches interpersonal communication at a local college, I would like to point out that Roto Rooter is poor with its communication and customer service. They are great at starting projects, but they don’t follow up at all. If a person is not asking questions they will not get any assistance. When the project manager indicates a maximum of $1500 on a credit card that is not accurate, I spent over $3000. I also wonder if the company may have even caused damage to my house by letting all this moisture from the outside into my house because of the holes.

I am very disappointed by the customer service I have received. Language matters. What people say and do mean something. I would expect that a company as large as yours would have training to that effect. As it stands now, I feel like I was cheated out of $3000, and that doesn't make for a good Google review.