Best Systems Design in Oklahoma City OK

We have used Jackson for over seven years and still receive the high level of service that one expects. There's no honeymoon period then bad service with this group.

Came in less than an hour after my call on a Friday afternoon and had my toilet repaired in an hour. The price seemed fair and Robert did what he could to save me money. He was willing to talk to me about other options to repair instead of patch everything at a later date. Very polite and did not waste time. I will definitely use them again for any plumbing issues I have.

Very responsive, extremely quick, and reasonably priced.

As luck usually has it our heater went out on Friday afternoon with the temperatures already at the freezing line, and guaranteed to drop below freezing by night. I had been recommended Bailey Brothers by family so I decided to give them a call, and after giving some basic contact information and an idea of what was wrong with the unit I am told I'll receive a call from a scheduler. Roughly 20 minutes later a scheduler calls me and says a technician can be at my house in 15 minutes.

He's there in 15 minutes. Guy's name is Carlos. Super duper nice guy and the same guy that usually sees my parents house.

Now mind you that our HVAC system, as a whole, is old. Each of the individual components in that system, however, has been upgraded over time. This has always made me nervous with HVAC companies because I think they'll just try to sell me a brand new system rather than fixing the problem. I imagine anyone reading this already knows that fear.

The guy is in the attic for no more than a few minutes before figuring out the blower capacitor is dead, he has one in the truck, and can have everything up and running for $195. I'm more than happy with that and agree. Carlos grabs a capacitor from the truck, goes in the attic, fiddles around, tests the system a few times, and we're set.

Carlos comes back, we chat some, I pay, get the invoice emailed to me. All set. Carlos leaves, and I head off to do more chores.

Come back home about two hours later and the heater is off. Go to turn it on...no dice. I can hear the heater kick on, but I can also hear the blower just sitting there humming. Call Bailey Brothers back and they get in contact with Carlos to have him come back by. I need to run yet more errands so I leave while my wife stays home - Carlos arrives shortly after I've left.

My wife is worried to have to make a decision without me there, but Carlos took care of that by just calling me on his cell phone from the attic. Yes the blower motor was the culprit, and it would be an additional $257 to replace it. I give Carlos the go ahead.

Now I thought replacing a blower motor couldn't be that bad...heh...yeah...it's not fun. It took me 20 minutes to drive home and Carlos was still in the attic working on the unit. I was home a further 30 minutes before Carlos called me again to ask me to turn the thermostat to Run so he could test the system.

You might balk at $257 for a blower motor, and I admit I am no expert on HVAC supply pricing. However, I can say that it took a skilled HVAC technician who knew exactly what he was doing a solid hour of straight labor to get that motor replaced. I have no idea how long it would have taken me to do that, and I certainly wouldn't have known how to do all the safety checks on the heater that Carlos did. Further Carlos knew how to get the fan speed set in right. Just replacing the blower motor wasn't enough, though, because a prior repair job had set up the Main Control Board wrong. Everything should have been running, but again no fan spin, so Carlos disappears into the attic for a couple minutes when suddenly it comes to life.

All said and done I paid just over $450 for an afternoon callout for a replacement of a blower capacitor and blower motor. That includes one solid hour of manual labor getting the old motor out, and the new one in, in a somewhat cramped attic...in below freezing temperatures.

Not only is my unit repaired, and functioning normally, I think the heater may actually be performing better than before. Normally I never had a difference of more than 16-17*F between the air return, and the air vents, when the heater was on. Now the difference is more like 23-24*F. Ideal, according to what I know, is 18-28*F so it seems Carlos got the system dialed in quite well.

Carlos never tried to upsell me.

Carlos never tried to convince me I needed a new HVAC system just because one replaceable part broke.

Totally recommend Bailey Brothers.

Customer service is a huge deal and just as important as good product. A&T has somehow landed great employees that are respectful, courteous and good at their jobs. I had several of them in our house and they were all wonderful. I wish more companies had employees like this. Way to go, A&T.