Best Central Air in Oklahoma City OK
Plumber
Plumber
Fabulous company! Have used HVAC and plumbing services with excellent results. Very friendly and professional!
www.okatmechanical.com
14900 Santa Fe Crossing Dr, Edmond, OK 73013
Plumber
Since it's been over two weeks and I haven't heard anything back from Triple Play after reporting my issue with them, I am thinking they don't care.
I had the Home Advantage package, which I thought was really good value. 2 visits a year to check up on your AC and your heating.
When the technicians came out, they spent a very long time checking my outside condenser, my duct work and the interior blower.
After about 2.5 hours, they informed me that my condenser needed to be replaced. It was a refurb unit, and it had been giving me issues over the last couple of years, shutting down and requiring a restart when it got really hot out. They were explaining to me that it seemed to be an issue with the closed coolant system that had some shoddy welding on it, and this had allowed contaminants inside the system. As a result, a repair would be unfeasible and that I just needed to replace it. So I wasn't totally shocked. The price they quoted for me, seemed fair - about 5-6k, as well as some replacements for capacitors etc. and I told them I was going to think over my options. I almost always get a 2nd opinion, and in this case, I'm glad I did.
Another company's technician came out to inspect the system. He was much faster, only about an hour and told me the issue I had wasn't anything to do with the coolant, the fan was connected the wrong way so it was pulling outside air into the system not pushing it out. He wasn't sure how this had happened, but the capacitor for the fan had been installed (or fixed) with the wires connected the wrong way around at some point by someone who had serviced the system prior - to be clear, I do not believe this was done by Triple Play - just not spotted.
The fix cost me $147 vs the $6k Triple Play had quoted me and I asked the technician what the deal was with Triple Play missing something so obvious. He let me know that many of the experienced HVAC technicians in Oklahoma had joined Triple Play because they paid commission. I don't know if that's true or not, but it would make sense.
When I reported this to the office manager I was working with at Triple Play, she said that wasn't the kind of values they represented and that she would escalate it to her supervisor. Still haven't heard back.
They have very friendly staff, but I can't forgive them for 1) Missing such an obvious problem and 2) Not taking ownership when they were called out on it.
My advice is to absolutely get a second opinion if you are quoted for work by this company.
I will not be using them again.
calltripleplay.com
I had the Home Advantage package, which I thought was really good value. 2 visits a year to check up on your AC and your heating.
When the technicians came out, they spent a very long time checking my outside condenser, my duct work and the interior blower.
After about 2.5 hours, they informed me that my condenser needed to be replaced. It was a refurb unit, and it had been giving me issues over the last couple of years, shutting down and requiring a restart when it got really hot out. They were explaining to me that it seemed to be an issue with the closed coolant system that had some shoddy welding on it, and this had allowed contaminants inside the system. As a result, a repair would be unfeasible and that I just needed to replace it. So I wasn't totally shocked. The price they quoted for me, seemed fair - about 5-6k, as well as some replacements for capacitors etc. and I told them I was going to think over my options. I almost always get a 2nd opinion, and in this case, I'm glad I did.
Another company's technician came out to inspect the system. He was much faster, only about an hour and told me the issue I had wasn't anything to do with the coolant, the fan was connected the wrong way so it was pulling outside air into the system not pushing it out. He wasn't sure how this had happened, but the capacitor for the fan had been installed (or fixed) with the wires connected the wrong way around at some point by someone who had serviced the system prior - to be clear, I do not believe this was done by Triple Play - just not spotted.
The fix cost me $147 vs the $6k Triple Play had quoted me and I asked the technician what the deal was with Triple Play missing something so obvious. He let me know that many of the experienced HVAC technicians in Oklahoma had joined Triple Play because they paid commission. I don't know if that's true or not, but it would make sense.
When I reported this to the office manager I was working with at Triple Play, she said that wasn't the kind of values they represented and that she would escalate it to her supervisor. Still haven't heard back.
They have very friendly staff, but I can't forgive them for 1) Missing such an obvious problem and 2) Not taking ownership when they were called out on it.
My advice is to absolutely get a second opinion if you are quoted for work by this company.
I will not be using them again.
4917 N Portland Ave Suite 300, Oklahoma City, OK 73112
Plumber
Not at this time,look forward to doing so,his suggestions and advice help me to make an informed decision about the work
www.drabekandhill.com
3737 NW 36th St, Oklahoma City, OK 73112