Best Water Damage Restoration in Newark NJ

Have been using S&R plumbing & heating for some time now for my businesses and they have been great, always on time, always responsive and the best part is their honesty. Professional services at great value for their services. Will definitely keep using them in the future.

Sewage was coming into the garage after a rain, and this company sent their Servicemen out within a few hours to clear the main sewer line. They knew exactly what to do and cleared the line in about 30 minutes.

Questionable professionalism but they got the job done for a price.

For those that want to know, I was in a bind. Installed a new thermostat and everything was fine for 10 minutes. Then air wouldn't turn on and temp outside was around 90. Called late in the evening and asked if someone could come out to diagnose for me. Spoke with Adam. Adam informed me that him coming over was going to cost $75 but it would be applied to the service if I had them fix the problem. Fine, I get it. Appointment set for 9-11am next day.

When he arrives, I give him the breakdown and told him I changed a fuse in the system and it powered back on but no cold air. Being a DIY guy, I took my multimeter and checked for power on all the obvious places but didn't undo any wires since there are way too many of them to play with.

His first response is, this will cost you $175. Not sure what made the price go up but again, I was in a bind. That's my first point regarding unprofessional behavior. To his credit, he shared with me that if I had told him I touched anything he wouldn't even have shown up, so maybe that was the reason for the upcharge. He also advised I should have told him what I did when I made the appointment. I simply told him my HVAC system needed to be repaired. If he wanted to know what he was getting in to, I would suggest he ask. But instead, he simply said $75 and set the appointment. I would consider another demerit on professionalism here.

Adam got his tools and probed away. He checked the wiring and the diagram. Plugged and unplugged a few items and reset some of the screws. He changed no parts and just reassembled everything he disassembled and it started working just fine...Great!....

So I ask him what the problem was and what he did to fix it. He replied, I did my job. My second point on unprofessionalism. So I pressed and told him, seriously, I want to know what you did to fix the problem. He again replied, my job but also elaborated that this is how he makes his money. Fine, I get it, he's a tradesman with a skill and doesn't want to give away his trade secrets but do you really think a random DIY guy at home is going to take up HVAC repair and steal your business? cmon now.

So I pay him the agreed upon amount of $175 (no additional parts and labor) and walk him to the front door. The whole time, I stood close by to see if I could learn what had gone wrong with my system. He informed me as he was heading out the door, that it is illegal to stand so close behind me when I am working. To which I ask, Really? its illegal for me to see what is going on in my own house? and smile. He says, its the law, you can read it yourself. Guess what, I googled it and can't find a law that states that. I suspect that his insurance won't cover him if I somehow get injured while he's working and I sue his company for it. Far from the law

All said, communication could have been better, would have appreciated a higher level of professionalism, and the change on the cost of the visit jumping by more than 100% seems crazy, but I was in a bind and I suspect he knew that.

If Adam or anyone at American Way plumbing wants to respond, please do. If you want to refute any of this, please feel free to, but I should share that I can share the saved audio and video of the transaction in my house as needed so that everyone can judge for themselves.

Roto Rooter-Middlesex was quick to respond to our clogged shower drain. We were lucky to get a same day service in the morning that we called. Antonio and his co-worker were very polite and professional and were able to fix the issue with our shower drain without a problem. they had no problem putting on shoe covers and wearing masks to make sure that we were comfortable. I sometimes get dirty looks from technicians from other companies when I ask them to wear shoe covers or masks, but Antonio and his co-worker were so nice that we didn’t feel any guilt for requesting them to wear protective gear. We are very grateful for their service and highly recommend them.

Ali gave a fair price, got started on the job right away, and completed the job quickly. I will be using his services again.

Amazing. They showed up on time and were exceptional. I definitely would call them again, in fact I will at beginning of winter season. Two of the most pleasant people I could meet.

I called, left a message, they returned my call quickly. I sent them a short video of my problem area as they requested. This waives any assessment fee.

They made a quick assessment and returned with a potential range of fees from $300 to $400. I said sure, they then texted me with an appointment for the following morning at 7:00 to 8:00 am.

At 7:10 I received a call that they were 20 minutes away. They showed up within their one hour window and quickly diagnosed a pipe that needed to be resealed. I had a leak coming from my kitchen disposal. They fixed it quickly and then he called Sal for the fee. He explained what he found, and what he had to do. Sal assessed a fee of $225.

For a licensed professional plumber to come out promptly and make a repair I felt this is more than fair. Read all the reviews and then sort through the nonsense. Sal Trippi runs a professional business and I would use him again. I like their no bs attitude. I can tell he’s been doing this a very long time and I’m glad he still chooses to get up every day and help people like me.

Don’t just compare prices, compare the value of the services you receive.

Outstanding work! I got immediate help from these guys regarding a leak in our HVAC system. It was a really cold day. They made sure that my issue was handled by one of his best technicians. He was great. His communication skills were great. I felt like I was repairing the unit with him. Pricing was good. I recommend this company.

I have been waiting for almost 2 months for my property supervisor to fix my heating. Tired, I called a few organizations requesting what amount it would cost to analyze the issue. American Way hit me up immediately and didn't charge to analyze the issue.

The technician they sent over-expressed he was working a little far from my place, however, could drop by around 8 this evening if that wasn't too late for me. It's not so much as 8 yet and my heater is working once more all because of the technician’s help. I don't have a clue whether the cost was high or low for the maintenance, however, now, relief from the heat is worth each penny. Both the technician and his assistant were overall quite proficient. I will recommend this organization to everybody! Incredible experience all around! Thank you for such an amazing service.

I just want to thank the electrician who came over to my house last week to replace 14 outlets in the first floor, after discovering the problem was the old outlets in one of the bedrooms. Some of the outlets were malfunctioning, causing some of the lights to flicker in other areas of the house. Or half the house would be out of power due to a short circuit. These new outlets are not only stylish, they're a step above making sure my family and I are living in a safer, more up to date environment. Even though the job was costly, I still saved a pretty penny with the membership I'm subscribed to. I'm satisfied with the work that was done.

Diego is an incredible plumber and I would highly recommend him. He is honest, dependable, and goes above and beyond. He is responsive and willing to go the extra mile for his customers, even showing up after hours for an emergency for us. He also does follow ups on his work to ensure the quality is complete. You won’t be disappointed!