Best Heat Exchanger in Newark NJ

Never wrote a review before but felt compelled to write one for this great company. Highly recommend! Adam who answered the phone was very responsive - had a technician (Mo) at our home in an hour...we called at 8 pm! Mo was very skilled, thorough (took time to talk through the situation - twice) and spotlessly cleaned up after all the work was done. Highly recommend!

Questionable professionalism but they got the job done for a price.

For those that want to know, I was in a bind. Installed a new thermostat and everything was fine for 10 minutes. Then air wouldn't turn on and temp outside was around 90. Called late in the evening and asked if someone could come out to diagnose for me. Spoke with Adam. Adam informed me that him coming over was going to cost $75 but it would be applied to the service if I had them fix the problem. Fine, I get it. Appointment set for 9-11am next day.

When he arrives, I give him the breakdown and told him I changed a fuse in the system and it powered back on but no cold air. Being a DIY guy, I took my multimeter and checked for power on all the obvious places but didn't undo any wires since there are way too many of them to play with.

His first response is, this will cost you $175. Not sure what made the price go up but again, I was in a bind. That's my first point regarding unprofessional behavior. To his credit, he shared with me that if I had told him I touched anything he wouldn't even have shown up, so maybe that was the reason for the upcharge. He also advised I should have told him what I did when I made the appointment. I simply told him my HVAC system needed to be repaired. If he wanted to know what he was getting in to, I would suggest he ask. But instead, he simply said $75 and set the appointment. I would consider another demerit on professionalism here.

Adam got his tools and probed away. He checked the wiring and the diagram. Plugged and unplugged a few items and reset some of the screws. He changed no parts and just reassembled everything he disassembled and it started working just fine...Great!....

So I ask him what the problem was and what he did to fix it. He replied, I did my job. My second point on unprofessionalism. So I pressed and told him, seriously, I want to know what you did to fix the problem. He again replied, my job but also elaborated that this is how he makes his money. Fine, I get it, he's a tradesman with a skill and doesn't want to give away his trade secrets but do you really think a random DIY guy at home is going to take up HVAC repair and steal your business? cmon now.

So I pay him the agreed upon amount of $175 (no additional parts and labor) and walk him to the front door. The whole time, I stood close by to see if I could learn what had gone wrong with my system. He informed me as he was heading out the door, that it is illegal to stand so close behind me when I am working. To which I ask, Really? its illegal for me to see what is going on in my own house? and smile. He says, its the law, you can read it yourself. Guess what, I googled it and can't find a law that states that. I suspect that his insurance won't cover him if I somehow get injured while he's working and I sue his company for it. Far from the law

All said, communication could have been better, would have appreciated a higher level of professionalism, and the change on the cost of the visit jumping by more than 100% seems crazy, but I was in a bind and I suspect he knew that.

If Adam or anyone at American Way plumbing wants to respond, please do. If you want to refute any of this, please feel free to, but I should share that I can share the saved audio and video of the transaction in my house as needed so that everyone can judge for themselves.

Quick response time. The Plumber was prompt with his arrival and helped me diagnose the problem. He provided a fair price quote and returned the next day to do the work. There was a clog in the main drain pipe that would require a snake. Service rendered was great and I would not hesitate to call them again if I encounter any future plumbing needs

The guys gave me a courtesy call to let me know they were running a bit late. They came and did a great job replacing my 11 year old water heater that came with house when I purchased it new. It was a cleaner and much neater job than the previous contractors. They were very quick and efficient, and cleaned up after themselves. Fair price, great service.

Came quick, very knowledgeable and thorough with fair pricing. Will be coming back again!

I have been waiting for almost 2 months for my property supervisor to fix my heating. Tired, I called a few organizations requesting what amount it would cost to analyze the issue. American Way hit me up immediately and didn't charge to analyze the issue.

The technician they sent over-expressed he was working a little far from my place, however, could drop by around 8 this evening if that wasn't too late for me. It's not so much as 8 yet and my heater is working once more all because of the technician’s help. I don't have a clue whether the cost was high or low for the maintenance, however, now, relief from the heat is worth each penny. Both the technician and his assistant were overall quite proficient. I will recommend this organization to everybody! Incredible experience all around! Thank you for such an amazing service.

I was hired for marketing and PR manager position during COVID-19. I was then temporary laid off due to COVID-19. I was told that I’ll be returning back to my position on June 11 after inquiring regarding what the plan would be for my return I was told that I would not be returning due to budget cuts. I did some research and I saw they posted my position on May 30. No one consulted with me asking me to take a pay cut which I would’ve because I have a family or even giving me a heads that they are going towards a different direction. I believe that speaks volumes as to how unprofessional HR and the owner is. The reviews regarding this company is very very true. Do not waste your time working for this company