Best Water Meter Replacement in New York NY

Professional and honest service. I like how they were upfront and transparent about what work needed to be done, and how much it would cost. There were no surprises and I'd use them again !

Always fantastic!

On November 6th, 2022, we asked for a plumber through Neo to address a leaking toilet. I believe we were dealing with Neha who was working the dispatch and a Spanish speaking person who did not speak English at all. Neha had to translate and we had many phone calls throughout the repair to understand what was going on due to the lack of an English speaking plumber making it a very cumbersome and inefficient process.

Although they fixed my leaking toilet by replacing a wax ring, they charged me over $700 for it and they damaged my bathroom floor tile in front of the toilet. The plumber was careless and dragged the toilet forward damaging my floor. When I complained about it and sent pictures of the damaged floor there was no accountability. As a matter of fact, the plumber denied that he damaged the floor and Neha was gas lighting me that it's common for this to happen to floors when replacing a wax ring for a toilet and that I was trying to cheat them by asking for a discount. To replace my floor will cost me about $2,000.

If it's so common to damage floors when replacing a wax ring for a toilet, they should at least inform me about that possibility before doing the work. I could have made an informed decision whether to take the risk and proceed. Or, I could have put down some old towels to protect my floor. There was no such communication.

I would not use this service again. They didn't think twice about damaging my floor. On top of that, Neha gas lighted me into trying to make me feel that I was in the wrong. They refused to be accountable and moved on.

After being ripped off by my last plumber and getting issued a violation David had a difficult task reassuring me. He is a super nice guy and I can't say enough good stuff about him or the experience. He worked really close with the engineer and made sure I had all the paperwork in time for court. The work site was left nice and clean. Everything was done on time. Whether it was his appointments with me or getting me paperwork he made sure I wasn't stressed. Nivo has a customer for life. You rock David. Thank you so much for going the extra mile for me!

Nice!!!!!!

Once there is a pipe involve Watson's can fix it

I was referred to American Leak by my insurance. The technician Borris.
He was very efficient and he gave me his professional recommendations. I highly recommend the company for any water leaks