Best Sewage Drain Cleaning in New York NY

Roto-Rooter is a wonderfully efficient company that completes jobs professionally and diligently. They saved the day. 10/10 would recommend.

Roto Rooter was extremely responsive. I called in the middle of the night and a technician was here in the morning. The technician, Christian, immediately saw what the problem was and fixed it, communicating to both me and the tenant the full details. And he was able to answer a completely different plumbing question, which really was a one off, but he knew exactly what I was talking about and confirmed specs I didn’t even give him. I certainly would use him again whenever I contact Roto Rooter!

What they've done for me thus far has been satisfactory. My home's water heater passed its inspection today. Highly recommend NYC Emergency Plumber & Sewer

On November 6th, 2022, we asked for a plumber through Neo to address a leaking toilet. I believe we were dealing with Neha who was working the dispatch and a Spanish speaking person who did not speak English at all. Neha had to translate and we had many phone calls throughout the repair to understand what was going on due to the lack of an English speaking plumber making it a very cumbersome and inefficient process.

Although they fixed my leaking toilet by replacing a wax ring, they charged me over $700 for it and they damaged my bathroom floor tile in front of the toilet. The plumber was careless and dragged the toilet forward damaging my floor. When I complained about it and sent pictures of the damaged floor there was no accountability. As a matter of fact, the plumber denied that he damaged the floor and Neha was gas lighting me that it's common for this to happen to floors when replacing a wax ring for a toilet and that I was trying to cheat them by asking for a discount. To replace my floor will cost me about $2,000.

If it's so common to damage floors when replacing a wax ring for a toilet, they should at least inform me about that possibility before doing the work. I could have made an informed decision whether to take the risk and proceed. Or, I could have put down some old towels to protect my floor. There was no such communication.

I would not use this service again. They didn't think twice about damaging my floor. On top of that, Neha gas lighted me into trying to make me feel that I was in the wrong. They refused to be accountable and moved on.

Great at their profession. No more issues ever again. I would recommend these guys to anyone in need of a good plumber

The crew was great, they came, reviewed the issue and gave us a solid estimate of repairs needed. They gave us a date time they would come do the job and were here exactly when they said they would be. The technology itself used to re-line our sewage pipe is amazing. We had old orangeburg septic pipe, we would have spent $15000 to dig up the yard in a traditional replacement, with Trenchless, there was only one small 2 foot hole in the ground that they did all their work from. Also we didn’t have to leave the house while it was being done and we only couldn’t flush the toilet for about 2 hours. Definitely would recommend!

Plumber from hell. Work not done right and egregiously overcharged. Strung me along all day too and wasted a lot of my time. Had to hire someone else to subsequently fix the venting of the hot water heaters and meanwhile the gas remained shut off by National Grid an extra day.

Not helpful bad service