Best Sewage / Sump Pumps in New York NY

Came the same day and addressed the issue

Did everything good no leaks??

On November 6th, 2022, we asked for a plumber through Neo to address a leaking toilet. I believe we were dealing with Neha who was working the dispatch and a Spanish speaking person who did not speak English at all. Neha had to translate and we had many phone calls throughout the repair to understand what was going on due to the lack of an English speaking plumber making it a very cumbersome and inefficient process.

Although they fixed my leaking toilet by replacing a wax ring, they charged me over $700 for it and they damaged my bathroom floor tile in front of the toilet. The plumber was careless and dragged the toilet forward damaging my floor. When I complained about it and sent pictures of the damaged floor there was no accountability. As a matter of fact, the plumber denied that he damaged the floor and Neha was gas lighting me that it's common for this to happen to floors when replacing a wax ring for a toilet and that I was trying to cheat them by asking for a discount. To replace my floor will cost me about $2,000.

If it's so common to damage floors when replacing a wax ring for a toilet, they should at least inform me about that possibility before doing the work. I could have made an informed decision whether to take the risk and proceed. Or, I could have put down some old towels to protect my floor. There was no such communication.

I would not use this service again. They didn't think twice about damaging my floor. On top of that, Neha gas lighted me into trying to make me feel that I was in the wrong. They refused to be accountable and moved on.

Emergency Service at 200 am Friday morning 11/01/19 !!!!

I literally sprung a leak in my kitchen by way of a 1/2” black pipe plug into a brass three-way nipple.
Not knowing that these two different materials shouldn’t be mixed together for an installation this created my problem.

This setup was put together for a future dishwasher in this area for hot & cold lines. Unfortunately the plug threads inside the three-way nipple corroded & broke off the black plug causing excessive water springing horizontally everywhere. After quickly shutting off the main water shut-off I had to call for help.
I called the Plumbing Squad 24 hr # which transferred me to local plumbers on there list who are available 24 hrs. I spoke to Patrice, quickly described my problem over the phone & he quoted me a price.
It was expensive but reasonable given the predicament I was in.

He arrived in around an hour. He was very polite, courteous & respectful. After showing him the job he consulted me on any final decisions alterations. We agreed & he got his tools & began working.
He cut out the 2x three-way nipples, installed 2x new ball valves & fitted 2x new small copper pipes pcs to slip over & connect both lines. Patrice knew what he was doing & calmed my urgencies down.
He had all his tools & materials needed for his job. I was impressed & want everyone else to know he’s good ppl & this company is really a lifesaver !!!

I will never forget this & have already considered Patrice for my future jobs coming up.

Thanks Patrice,
Santiago
Newbold Ave, Bronx, NY

We shopped around and got four proposals for our backflow project. Nivo Backflow was not the cheapest but definitely NOT the most expensive. When we looked at their proposal more closely, we realized that they offered us a lot more for the money. After that it was a no-brainer.
They did everything they promised and stood by their word. I wish all contractors were as reliable and honest.

If I could put no stars I would. Do not use this person! He overcharges and then never gives the receipt that is needed for the closing of an apartment sale. He promises and promises and promises and it never happens. The attorneys need proof of work and he won’t provide any kind of receipt. Stay away from this man! He will try to charm and then he lies. His name is Smitty in case you have any questions about whom I’m speaking.

Extremely unprofessional; the plumber never showed up and repeatedly lied and said he was on his way. The Bright Star Plumber dispatcher also lied and said they were sending another plumber when one NEVER came, resulting in four hours of my time being wasted. I finally called Roto Rooter and they sent a highly professional and very competent plumber right away, who did an AMAZING job.