Best Service Calls in New York NY

Mike Bruno is the best. Took estimates and answered all questions.

I highly recommend Harris Plumbing - they are always responsive and have been using them for years at my home for backflow inspections. They also are knowledgeable and helpful, Sal always comes through when needed. Thank you

Chris is by far one of the best plumbers out there. He's fair, honest and the best at what he does. No matter what, he always makes sure he gets to you on time, especially if you're in an emergency situation. It's always stressful finding great people to work with, but Chris is a gem of a person and I hope he never leaves the area!

Awfu. - most egregious was doubling cost of work v other bids by 1) insisted on breaking open wall even though plumbing was exposed, 2) tried to charge for permits not needed, 3) Took multiple visits to get correct description of work & then sent email to coop misstating specifics to cut corners - then blamed me!!! Replacing existing kitchen appliances can't be that difficult.
Glad I got more bids.
FSPH was our building plumber & turns out they didn't look past immediate leak to evaluate rest of pipe - which subsequently broke & reflooded a bathroom

My kitchen faucet is leaking so we scheduled an appointment with Watson. The next available appointment they had that fit with our availability was a week away from 8-11am. So fast-forward to 8/17, the day of the appointment...we received a call in the morning to confirm that the plumber would arrive between 8-11am; which was great! That was a good sign for us that this company had their business in order.

Come 11am, the plumber still hasn't arrived, no call and no updates, just didn't show. So we waited on hold with Watson, and was told that the plumber got caught up with another job and that is why he is late, but should be at my apartment before noon. -- Now this is a common excuse given by many repair companies, I know this because I used to work at a repair company call desk, and that is the excuse that we were told to use consistently. Even if I don't go off of that, it is still a little odd to us that our estimate was from 8-11am, yet there was a job scheduled before ours???

So, 12:18pm came, and still no plumber.

At this point we needed to get on with our day and they were way past their estimate. So we rescheduled the appointment to today with the same estimate between 8-11am. Everyone should have a second chance right?

So, here I am, the day of the rescheduled appointment. This morning there was no confirmation call so we called in to verify that someone was coming. We received confirmation after calling in and so the waiting started again.

Around 9am we were told that the technician was running into traffic in the 70s and should arrive within 30mins. Then around 9:35am we received another update that the technician was still on the way and should arrive in 30mins......ok. Then at 9:45am I was asked for photos of my faucet and told that the technician should arrive shortly. At 10:45am, still no technician and no call. At this point we call in and get told that the technician probably won't make it till after 11am, possibly after 11:30am.

So, appointment cancelled. That was their second chance. If you actually want a job done, then you may want to stay clear of a company who doesn't show up..........twice.

I've used Kew Forest Plumbing over the years and always had a good experience. Today was no exception...J.D. and Ryan were timely, polite, respectful and professional. They explained the issue and course of action which was approved by their manager. In total the job took less than 2 hours and they kept me updated throughout the whole service call.
It's refreshing to receive consistently good customer service these days but Kew Forest makes sure to make it a priority. Thank you!!

Real life savers!!! Had an emergency with my bathroom and the landlord couldn't come till the next morning. Called and they came right away, fixed it for a reasonable price, and let me know how to prevent it from happening again. Amazing work guys!!!

I DO NOT recommend this company....STRONGLY advise against it. They sub out their work so you are dealing with a third party. Which can be confusing & frustrating. The office hung up on me & failed to call me back. They don’t tell you pricing beforehand. They give you service fee price, but labor pricing isn’t hourly & once they figure out the problem & how long it will take, they don’t price it out & ASK YOU if you’d like to continue. I had to ask for invoice. Keep looking... this company ISN’T the one?