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My kitchen faucet is leaking so we scheduled an appointment with Watson. The next available appointment they had that fit with our availability was a week away from 8-11am. So fast-forward to 8/17, the day of the appointment...we received a call in the morning to confirm that the plumber would arrive between 8-11am; which was great! That was a good sign for us that this company had their business in order.

Come 11am, the plumber still hasn't arrived, no call and no updates, just didn't show. So we waited on hold with Watson, and was told that the plumber got caught up with another job and that is why he is late, but should be at my apartment before noon. -- Now this is a common excuse given by many repair companies, I know this because I used to work at a repair company call desk, and that is the excuse that we were told to use consistently. Even if I don't go off of that, it is still a little odd to us that our estimate was from 8-11am, yet there was a job scheduled before ours???

So, 12:18pm came, and still no plumber.

At this point we needed to get on with our day and they were way past their estimate. So we rescheduled the appointment to today with the same estimate between 8-11am. Everyone should have a second chance right?

So, here I am, the day of the rescheduled appointment. This morning there was no confirmation call so we called in to verify that someone was coming. We received confirmation after calling in and so the waiting started again.

Around 9am we were told that the technician was running into traffic in the 70s and should arrive within 30mins. Then around 9:35am we received another update that the technician was still on the way and should arrive in 30mins......ok. Then at 9:45am I was asked for photos of my faucet and told that the technician should arrive shortly. At 10:45am, still no technician and no call. At this point we call in and get told that the technician probably won't make it till after 11am, possibly after 11:30am.

So, appointment cancelled. That was their second chance. If you actually want a job done, then you may want to stay clear of a company who doesn't show up..........twice.

Denton was very responsive and knowledgeable. He took the time needed for a thorough investigation of the issue and explained what caused my heat to shut off. I would definitely hire Denton/Vigilante again.