Best Design in New York NY

Very competent and even gave us a plumbing lesson so that we could take care of issues on our own. Really appreciate their service and will definitely use them again in the future.

They were very responsive from the start and communicative throughout the process. I had several issues I needed to fix for a subletter from long distance, and they kept me informed throughout, and got everything taken care of the next day.

We received a $1000 violation from the DEP. I was pretty stressed out about it because I had never even heard of a “backflow” before.
After searching and searching for a plumbing company who could help us, I came across Nivo Backflow. Boy were we lucky. A lot of the other companies I called were either rude, never returned my calls or just didn’t specialize in this type of work. We found sewer companies and heating companies, but none of them knew the answers to my questions. Nivo Backflow helped us to solve our problem. They were patient, answered all my questions and their prices were very competitive. They were friendly, clean and courteous. They even helped us reduce the fine we got from the DEP. They are truly a one-stop-shop. I highly recommend them.

I MADE A CALL TO WATSON'S PLUMBING AND HEATING FOR SOMEONE TO COME OUT TO CHECK MY TOILET. I HAD GUEST OVER AND SOMEONE STUCK SOMETHING DOWN THE TOILET. I WAS FURIOUS, WATER WAS EVERYWHERE. I CALLED WATSONS AND THEY PROMISE THEY WILL BE THERE IN THE NEXT 30 MINS. TO MY SUPRISE PLUMBERS WERE THERE IN A TIMELY MANNER, AND THEY FIXED THE ISSUE AND MY TOILET WAS NEVER A PROBLEM AGAIN. REASONABLE PRICE THANKS AGAIN WATSON CREW! I WILL DEFINTELY RECCOMEND

Outstanding Service and Response Time! We highly recommend Pace Companies and would use them again for any project we were completing. Their level of expertise and knowledge in the plumbing, sprinkler and mechanical systems industry is unmatched!!!

**UPDATE **
This entire response from Fred Smith is a lie. They are lying. I have phone records and emails to prove that they never showed up. They didn't come toward the end of the window and didn't have access... They NEVER came. They never called to even GIVE me a window the first day. I called THEM to find out the window, and both days, they never showed. I called them both days after the window closed to tell them I had to leave for work. Then, after 2 no shows Monday and Tuesday, they emailed to say the job wasn't worth their time. Exact words all our gas guys are busy taken on larger gas jobs and right now we don’t have the man power to correct your issues... Even AFTER that email, informing we they were passing on the job, somebody called me on Wednesday saying he was in the area. Obviously, that was never scheduled since they already passed on taking the job. They are completely incompetent and unable to handle the rigors of city work. Do not use. Unreliable, not timely and apparently now liars. DO NOT USE!

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ORIGINAL POST
Spoke to them last week, both via email and phone. They said they'll come by Monday or Tuesday this week, but they'll call Monday morning to confirm a time.

Well, Monday rolls around and no call. So I call them. They say I'm next on the schedule and will be at my place shortly. I inform them I have to leave for work soon and they say absolutely will be there shortly. I call work and tell them I'll be late, hopefully in around noon. Of course, noon comes and goes and no show. I call. They don't apologize. They say they'll have someone come Tuesday before noon for sure

So, I call work and apologize, tell them I'll be in late on Tuesday as well. I bet you can guess what happens next... Noon on Tuesday rolls around, nobody shows up. I call. They transfer me to 4 different people, nobody takes responsibility. Nobody apologizes. Nobody has any answers. All push me off to someone else. Nobody helps but they promise someone will call shortly to reschedule.

Hours later, they send an email (rather than calling, like they said they would, since they were probably too afraid to speak with me after they kept screwing up) saying the job is too small and not worth their time to do... A determination they made without ever coming to my home!?

Never use them. Unprofessional. Never once apologized for wasting my time.

Bargain plumbing and NY Heating Corp are WAY better (and more affordable).

Love this company. Very sweet men. Family oriented business. I called them when i decided to re- model my kitchen. I was nervous because i didnt have a huge budget to work with. gladly they were able to work within my budget. I now love my kitchen and have dinner parties all the time.. I had a great experience

Amazing service

We spent $30k on plumbing for our house renovation and have had nothing but problems; every time he’s come to fix something he’s been annoyed. He told me to “lose his number.”

exceptional communication and timeliness. My situation required visits over more than one day and coordination with other parties and Anthony was helpful along the way.

I DO NOT recommend this company....STRONGLY advise against it. They sub out their work so you are dealing with a third party. Which can be confusing & frustrating. The office hung up on me & failed to call me back. They don’t tell you pricing beforehand. They give you service fee price, but labor pricing isn’t hourly & once they figure out the problem & how long it will take, they don’t price it out & ASK YOU if you’d like to continue. I had to ask for invoice. Keep looking... this company ISN’T the one?

unfortunately, they are extremely rude when calling in for information. They just hang up on you before you even get your information out.