Best Appliance Services in New York NY

Very polite and informative.

I had a great experience with Boris Mechanical. I arrived at work on Sunday morning (February, 2015) to find an inch of water covering our floor. I called and a live person answered the phone. They were able to send a technician over in about an hour (pretty good for a Sunday!). The technician was very nice and efficient. The water had already covered a large area of our basement and was seeping out from underneath walls in multiple places. He diagnosed our problem very quickly (a busted and leaking water heater), but still completed a thorough inspection of the building to confirm. He was extremely patient with me, even when I was not exactly sure where the shut off for the main water line was. (He found it!) The technician removed the water, picked up and installed the new water heater and tested it to make sure it was working all within the same day. The building I work in is a Landmark building, so we were extremely grateful for Boris Mechanical's professionalism and efficiency. If the problem had not been resolved so quickly, we could have had a lot of structural issues and water damage. I definitely recommend this company.

The service was great, and they were able to come quickly. My only issue was the exorbitant cost that I felt wasn’t very transparent. I was quoted one price over the phone and when the technician arrived, he gave me another higher price which seemed high but I appreciated the convenience. At the end of the visit, the final price was about $500 more, for a total of $1,100 to snake a garbage disposal and about 1.5 hours of labor. The technician didn’t wear booties and ended up leaving my kitchen floor pretty messy, which I definitely wouldn’t have expected for the premium price. I would recommend to people for quick and good, but very expensive service.

My old water heater was leaking and needed replacement. I called Neo Plumbing and they scheduled to come and replace it the next day. They recommended a good water heater,
picked it up from the supplier and brought it to my home without any extra charge. They replaced the water heater and took care of disposing of the old one.
Very happy with the service

A few months ago, we had the boiler system in the house break and not deliver heat properly. Chris was timely, and explained every step of the way what he was doing and why he was doing it. The job became a rather large one as we discovered the issues with the boiler system, needing a full drain and changing of the bleeder valves through the whole house. Every time we made a change to the plan that would cost more, Chris was sure to inform me and make sure that was what we wanted to move forward with. I told him to fix it well once so I didn't need him again - several months later, my heat is working better than ever. Considering the initial quote he gave me, and how big the project had ballooned to, he even knocked a little bit off of the final total at the end. Absolutely satisfied with the work he did, and will be sure to call him first and absolutely recommend his services.

TWO MONTHS AGO TODAY, a supervisor was sent to assess a basic pipe leak. Smith has done work for years for our building and thus their supervisor should perhaps know what he is looking at. finalized a bid then somehow realized that he FORGOT to factor in the cost of dealing with connecting to the main line. Though they seem completely unable to return a call, whenever I called, the person who answered the phone assured me the bid was coming in a day or day. TWO MONTHS AGO TODAY. Guess what- nothing. Completely disappeared. Since we live in a pre war and they are familiar with our building, I've tried using them in the past. Results have been completely pot luck. One plumber who was quite competent fixed a previous pipe leak. Others who came to fix some basic plumbing issues, not only often didn't fix the issue but made it worse. They when you try and get it fixed correctly, those answering the phone at their office give you attitude and bluster. In this case I asked for the plumber who was pleasant, professional and competent and was told couldn't be assigned. Shared this experience with members of our board and the super, but thought others should know about their 'competence'. Good news is they forced be to find a pleasant, professional and competent plumber, so I'll never have to use Fred Smith again. Don't you love happy endings!

(Translated by Google) Very good service and attention

(Original)
Muy buen servicio y atención

This is the second time in a couple of months that i have had to use downtown plumbing and I have to say they were both excellent experiences. The plumbers that they sent were knowledgeable respectfully and friendly. Quality work done in a timely manner. I would recommend Downtown