Best Appliance Repairs in New York NY

It all went very well. Larry did a good job with a tough clog, and I learned some plumbing tips watching. Thanks for your help!

On November 6th, 2022, we asked for a plumber through Neo to address a leaking toilet. I believe we were dealing with Neha who was working the dispatch and a Spanish speaking person who did not speak English at all. Neha had to translate and we had many phone calls throughout the repair to understand what was going on due to the lack of an English speaking plumber making it a very cumbersome and inefficient process.

Although they fixed my leaking toilet by replacing a wax ring, they charged me over $700 for it and they damaged my bathroom floor tile in front of the toilet. The plumber was careless and dragged the toilet forward damaging my floor. When I complained about it and sent pictures of the damaged floor there was no accountability. As a matter of fact, the plumber denied that he damaged the floor and Neha was gas lighting me that it's common for this to happen to floors when replacing a wax ring for a toilet and that I was trying to cheat them by asking for a discount. To replace my floor will cost me about $2,000.

If it's so common to damage floors when replacing a wax ring for a toilet, they should at least inform me about that possibility before doing the work. I could have made an informed decision whether to take the risk and proceed. Or, I could have put down some old towels to protect my floor. There was no such communication.

I would not use this service again. They didn't think twice about damaging my floor. On top of that, Neha gas lighted me into trying to make me feel that I was in the wrong. They refused to be accountable and moved on.

ZERO STARS! NO-SHOW!

I was extremely disappointed with a last minute cancellation at 12:00 Noon for today's 10a-2p appointment, I find it incredibly unprofessional and unacceptable. They simply left a voicemail saying they got too busy with other jobs.
Hmm…that seems a bit contradictory to their website where they state [their] reputation has been built on high quality, fairly priced service...On never having to make excuses.
My wife and I made arrangements, not only moving our schedules around but also everything under both our sinks in advance of what we thought would be an agreed upon appointment.
They came well recommended by our well-connected broker at Corcoran Real Estate, and seemed to have it together by how quickly they turned around a COI that named us and our building management, but alas, no play no pay!

Very enterprising gentleman, Mr. Watson. Wish him all the best..

Awful place. They keep standing me up. They make me clear my schedule, and then when they're an hour late, telling me they're not coming. It's so disrespectful and frustrating. The radiator replacement job has also ballooned from $1,500 to about $3,750.

The only way to reach the man in charge of the job, Dom, is to call the office at 8am. If you call at 9am, he's gone for the rest of the day and you'll just play more phone tag. He doesn't have a cell phone, apparently.

I'm so furious with these people. The cost ballooning is bad enough, but the lack of basic consideration for my time and schedule is so infuriating.

Update: The plumber, George, let our cat out the front door and locked it out. He then didn't tell us he had done this. My wife found the cat waiting at the door later. If you have cats, you know how messed up it is for somebody to let your cat out into the street. When I told him about this, he said I only saw one cat which was both untrue and wasn't an apology. Who cares if you didn't realize we have two cats? Don't let cats out. He and his assistant had seen both cats the day before and said it was fine to have them out. They didn't give us any warning that they were coming into that room the next day so we couldn't have locked the cats up anyway.

They almost killed our cat and charged us about 120% more than they quoted. Horrible company.