Best Air Conditioner in New York NY

Larry was very efficient and helpful. He also was informative regarding what could be done to avoid the problem in the future. Very nice.

On November 6th, 2022, we asked for a plumber through Neo to address a leaking toilet. I believe we were dealing with Neha who was working the dispatch and a Spanish speaking person who did not speak English at all. Neha had to translate and we had many phone calls throughout the repair to understand what was going on due to the lack of an English speaking plumber making it a very cumbersome and inefficient process.

Although they fixed my leaking toilet by replacing a wax ring, they charged me over $700 for it and they damaged my bathroom floor tile in front of the toilet. The plumber was careless and dragged the toilet forward damaging my floor. When I complained about it and sent pictures of the damaged floor there was no accountability. As a matter of fact, the plumber denied that he damaged the floor and Neha was gas lighting me that it's common for this to happen to floors when replacing a wax ring for a toilet and that I was trying to cheat them by asking for a discount. To replace my floor will cost me about $2,000.

If it's so common to damage floors when replacing a wax ring for a toilet, they should at least inform me about that possibility before doing the work. I could have made an informed decision whether to take the risk and proceed. Or, I could have put down some old towels to protect my floor. There was no such communication.

I would not use this service again. They didn't think twice about damaging my floor. On top of that, Neha gas lighted me into trying to make me feel that I was in the wrong. They refused to be accountable and moved on.

Keri and Shane were amazing! Unsure if I spelled their names right and apologize if I got it wrong. They know exactly what they are doing and fixed my AC after multiple companies couldn't figure out what the issue was. Will definitely be using this company again if I have anymore issues.

Very helpful

AWFUL!! The guy was very unprofessional and walked away before even beginning to help us. He literally said 'figure it out yourself'

Called to get a quote for a simple water filter installation. Receptionist tried a very hard sell. When I could not commit to a time/date for service she hung up on me. I called back to report her to her manager, and when I asked for her name she hung up on me again. Very unprofessional. Lots of other plumbing services out there. Don't need to be hung up on by someone who I'm going to pay! In addition, she blocked my phone number from calling the business again. Spend your money elsewhere!

unfortunately, they are extremely rude when calling in for information. They just hang up on you before you even get your information out.